Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Mobicred presents a sharply divided experience. Frontline consultants earn consistent, often glowing praise for patience and fast fixes under Customer Service & Professional Guidance (4.2). Behind that, customers repeatedly describe breakdowns in Billing, Payments & Financial Accuracy (1.5), Communication & Responsiveness (1.6) and Trust, Transparency & Compliance (1.1), particularly around settlements, paid-up letters and credit bureau updates.
Top Strengths:
- •Customer Service & Professional Guidance: Named agents dominate the praise, with Mumina mentioned again and again alongside Naseerah, Amber, Shirley, Ameerah, Nicole and Sisanda. Customers describe patient, step by step guidance, quick call answering and consultants who stay on the line until the issue is confirmed resolved.
Replied to 93% of negative reviews
Reply time on negative reviews: 53h 40m
TrustIndex
7
Ranking
#7
in Payments & Fintech
Reply Time
42h 35m
NPS Score
-12
Recommended: Unlikely
Replied to 93% of negative reviews
Reply time on negative reviews: 53h 40m
Oct '25 - Sep '26
Frequently Asked Questions About Mobicred
What do customers say about Mobicred?
Based on recent customer reviews, Mobicred presents a sharply divided experience. Frontline consultants earn consistent, often glowing praise for patience and fast fixes under Customer Service & Professional Guidance (4.2). Behind that, customers repeatedly describe breakdowns in Billing, Payments & Financial Accuracy (1.5), Communication & Responsiveness (1.6) and Trust, Transparency & Compliance (1.1), particularly around settlements, paid-up letters and credit bureau updates.
What is Mobicred's biggest strength?
Mobicred's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Named agents dominate the praise, with Mumina mentioned again and again alongside Naseerah, Amber, Shirley, Ameerah, Nicole and Sisanda. Customers describe patient, step by step guidance, quick call answering and consultants who stay on the line until the issue is confirmed resolved.
What are the most common complaints about Mobicred?
The most common complaint about Mobicred, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. A recurring theme is unanswered email, with only automated acknowledgements returned. Customers describe queries closed as resolved without resolution, escalations that go nowhere, calls dropping at position one in the queue and having to chase every update themselves.
How does Mobicred compare to other Payments & Fintech companies?
Mobicred scores 2.1 out of 5 on Hellopeter's AI analysis of service quality in Payments & Fintech, compared to the Payments & Fintech industry average of 2.6. Their strongest theme is Customer Support (4.1); their weakest is Fees & Billing (0.7). The top AI-rated Payments & Fintech business on Hellopeter is mama money (4.1). How is the AI Score calculated? →
Is Mobicred trustworthy?
Mobicred has a TrustIndex of 7 out of 10 on Hellopeter, based on 490 reviews in the last 12 months. They reply to 93% of negative reviews, typically within 53 hours 40 min. Hellopeter has tracked Mobicred across 4,112 total reviews. How is the TrustIndex calculated? →
Recent reviews (490)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2026
Mobicred wrongly reporting me to Credit Bureau
Mobicred froze my mobicred account due to some frodulent activity and they said my account stop all debit and debits will proceed with after the resolution, but that was not an issue, The issue is that now after two years Mobicred working on the resolution while l was also doing follow-ups. credit bureaus are reporting me that I am not paying my Mobicred account for 2 years, missed payments, breached credit limit and also in areas. I have been reporting this issue to Mobicred and they keep telling of that they escalating the issue, and it has been escalations after escalations, while my credit status deteriorates.
1 reviews | Active since Jun 2026
Mobicred wrongly reporting me to Credit Bureau
Mobicred froze my mobicred account due to some frodulent activity and they said my account stop all debit and debits will proceed with after the resolution, but that was not an issue, The issue is that now after two years Mobicred working on the resolution while l was also doing follow-ups. credit bureaus are reporting me that I am not paying my Mobicred account for 2 years, missed payments, breached credit limit and also in areas. I have been reporting this issue to Mobicred and they keep telling of that they escalating the issue, and it has been escalations after escalations, while my credit status deteriorates.
1 reviews | Active since May 2016
Call for otp
Good morning I am a loyal supporter. How ever lately I can't get OTP sent to my cell and was told I must call in for OTP...this is a mission what's going on? When I called they said they could not give me a reason or time frame on repairs
1 reviews | Active since May 2016
Call for otp
Good morning I am a loyal supporter. How ever lately I can't get OTP sent to my cell and was told I must call in for OTP...this is a mission what's going on? When I called they said they could not give me a reason or time frame on repairs
1 reviews | Active since Sept 2026
The service was excellent, I got the helped I need
The service was excellent, I got the helped I need. Mumina was very patient and explained things exceptionally well.
1 reviews | Active since Sept 2026
The service was excellent, I got the helped I need
The service was excellent, I got the helped I need. Mumina was very patient and explained things exceptionally well.
1 reviews | Active since May 2024
Mumina was so kind and helpful in guiding me through my account reactivation issue
Mumina was so kind and helpful in guiding me through my account reactivation issue. Very easy and quick process with her patient and kind explanations.Thank you
1 reviews | Active since May 2024
Mumina was so kind and helpful in guiding me through my account reactivation issue
Mumina was so kind and helpful in guiding me through my account reactivation issue. Very easy and quick process with her patient and kind explanations.Thank you
1 reviews | Active since Jan 2012
Stay away from mobicred
My profile got blocked because I ported it. I've posted about this two weeks ago. No response. I've phoned, lines dead. I've emailed - nothing. DO NOT EVER JOIN MOBICRED - Quick to take money but no assistance. STAY AWAY PEOPLE!
1 reviews | Active since Jan 2012
Stay away from mobicred
My profile got blocked because I ported it. I've posted about this two weeks ago. No response. I've phoned, lines dead. I've emailed - nothing. DO NOT EVER JOIN MOBICRED - Quick to take money but no assistance. STAY AWAY PEOPLE!