Unprofessional company

I am extremely disappointed with Mobicred's service.

I applied for credit to purchase a phone worth approximately R17,000, but Mobicred approved R50,000, with a proposed monthly debit of approximately R3,800 over 12 months.

I requested that my credit limit be reduced to match my actual purchase, and it has now been TWO WEEKS with no resolution!

I've sent countless emails, followed up repeatedly, and their telephone lines are not working. Yet they have no problem sending me marketing emails every morning.

Is this how Mobicred treats its customers? Why is it so difficult to adjust a credit limit to the amount a customer actually intends to spend?

If you cannot assist me, cancel the application, remove my details from your marketing database and stop sending me daily emails.

Absolutely unacceptable customer service.