Mobicred makes it impossible to cancel my account

I have been trying to cancel my Mobicred account but have been unable to get the matter resolved.

According to Mobicred's terms and conditions, I am required to contact them by telephone to cancel. However, the telephone number provided does not accept calls. The only practical way I have been able to contact Mobicred is through the messaging facility in their online portal or email.

I have already submitted a cancellation request through the portal, but the matter remains unresolved. Despite my previous request, Mobicred has not called me to assist with the cancellation.

I am now in the position where I am trying to terminate a service, but the cancellation process prescribed by Mobicred is inaccessible to me. I have made a clear effort to contact them and communicate my intention to cancel, yet I cannot get the process completed.

Mobicred's own terms and conditions, under clause 12, state that a customer may terminate the agreement by contacting them and informing them of this intention. I have done exactly that in writing through their portal.

I want Mobicred to:

Accept my written cancellation request and process it without requiring an inaccessible telephone call.

Confirm in writing what, if anything, remains outstanding and provide the settlement amount if applicable.

Confirm the steps and timeframe for closing my account.

Explain why customers are expected to use a telephone cancellation process when the published number does not accept calls and written requests through the portal have not resolved the issue.

I am posting this complaint on HelloPeter because I have been unable to resolve the matter through Mobicred's available contact channels.

I expect a clear response and a practical resolution, rather than another instruction to call a number that does not accept calls.