Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Mega Shift Logistics is praised most for its named consultants and hands on moving crews, with Customer Service & Support (3.9) the clear strength. Customers consistently describe friendly, patient office agents and careful loading teams. A recurring theme, however, is scheduling slippage and damage accountability, where Delivery Speed & Reliability (3.0) and Parcel Safety & Accountability (2.8) drag the experience down.
Top Strengths:
- •Customer Service & Support: Consultants such as Goodness, Desiree, Primrose, Dakalo, Thembi and Thami are repeatedly named for patience, follow up and calm handling. On site crews are described as friendly, hard working and willing to go the extra mile.
Replied to 87% of negative reviews
Reply time on negative reviews: 11h 36m
TrustIndex
8
Ranking
#5
in Removals & Moving
Reply Time
20h 35m
NPS Score
14
Recommended: Likely
Replied to 87% of negative reviews
Reply time on negative reviews: 11h 36m
Oct '25 - Sep '26
Frequently Asked Questions About Mega Shift Logistics
What do customers say about Mega Shift Logistics?
Based on recent customer reviews, Mega Shift Logistics is praised most for its named consultants and hands on moving crews, with Customer Service & Support (3.9) the clear strength. Customers consistently describe friendly, patient office agents and careful loading teams. A recurring theme, however, is scheduling slippage and damage accountability, where Delivery Speed & Reliability (3.0) and Parcel Safety & Accountability (2.8) drag the experience down.
What is Mega Shift Logistics's biggest strength?
Mega Shift Logistics's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Consultants such as Goodness, Desiree, Primrose, Dakalo, Thembi and Thami are repeatedly named for patience, follow up and calm handling. On site crews are described as friendly, hard working and willing to go the extra mile.
What are the most common complaints about Mega Shift Logistics?
The most common complaint about Mega Shift Logistics, based on Hellopeter's AI analysis of recent customer reviews, is Delivery Speed & Reliability. Collection windows frequently shift by hours, with loading sometimes happening after dark. Shared load deliveries between provinces are described as arriving days later than promised, leaving customers sleeping on floors or in hotels.
How does Mega Shift Logistics compare to other Removals & Moving companies?
Mega Shift Logistics scores 3 out of 5 on Hellopeter's AI analysis of service quality in Removals & Moving, compared to the Removals & Moving industry average of 1.8. Their strongest theme is Pricing & Billing (3.3); their weakest is Parcel Safety (2.6). The top AI-rated Removals & Moving business on Hellopeter is Legend Removals South Africa (4.6). How is the AI Score calculated? →
Is Mega Shift Logistics trustworthy?
Mega Shift Logistics has a TrustIndex of 8 out of 10 on Hellopeter, based on 193 reviews in the last 12 months. They reply to 87% of negative reviews, typically within 11 hours 36 min. Hellopeter has tracked Mega Shift Logistics across 860 total reviews. How is the TrustIndex calculated? →
Recent reviews (193)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2026
Second move with the company and I must say I am always left amazed by the team and great communi...
Second move with the company and I must say I am always left amazed by the team and great communication from Primrose. Will always recommend them 🥳
1 reviews | Active since Aug 2026
Second move with the company and I must say I am always left amazed by the team and great communi...
Second move with the company and I must say I am always left amazed by the team and great communication from Primrose. Will always recommend them 🥳
1 reviews | Active since Sept 2026
Consultant by the name of Primrose was excellent
Consultant by the name of Primrose was excellent. They could improve on the collection in certain areas as they could not collect in Hammersdale and had to make alternative means for my goods to reach their warehouse. Goods arrived safe
1 reviews | Active since Sept 2026
Consultant by the name of Primrose was excellent
Consultant by the name of Primrose was excellent. They could improve on the collection in certain areas as they could not collect in Hammersdale and had to make alternative means for my goods to reach their warehouse. Goods arrived safe
1 reviews | Active since Sept 2026
I had an absolutely wonderful experience! The service was excellent, the staff were friendly and professional, and everything exceeded my expectations
I had an absolutely wonderful experience! The service was excellent, the staff were friendly and professional, and everything exceeded my expectations. I would definitely recommend them! ❤️
1 reviews | Active since Sept 2026
I had an absolutely wonderful experience! The service was excellent, the staff were friendly and professional, and everything exceeded my expectations
I had an absolutely wonderful experience! The service was excellent, the staff were friendly and professional, and everything exceeded my expectations. I would definitely recommend them! ❤️
1 reviews | Active since Aug 2026
Had a very good experience with the team
Had a very good experience with the team. From assisting with booking the agent , communication was great and providing clarity. Also the team onsite did great with moving items.