1 reviews | Active since May 2024
Terrible Service
Furniture collected Saturday, still hasn't left Durban, three broken delivery promises
Our furniture was collected from Hillcrest, Durban on Saturday morning, 24 October, for delivery to Newcastle, KZN. The trip is only about four hours.
Since then we have been told it would arrive on Sunday, then Monday morning, then Tuesday morning. Each time we waited and nothing came. Today, Tuesday, we found out our furniture has not even left Durban.
At no point did anyone contact us to tell us about a delay. We only found out each time by chasing them ourselves. We are now living in our new home without our belongings, with no firm delivery date and no explanation.
Hi Tristan
Thank you for bringing this matter to our attention.
We sincerely apologise for the delay in delivering your shipment and for the inconvenience and frustration this has caused you. We understand the importance of timely deliveries and acknowledge that this experience has not met the level of service we strive to provide.
Please be assured that we take your concerns seriously and would appreciate the opportunity to investigate this matter further and work towards a suitable resolution.
Kindly contact us directly with your shipment details so that we can look into the matter and provide you with feedback.
We value your feedback and thank you for bringing this to our attention. We apologise once again for the inconvenience caused.
Kind regards,
Customer Service Team
Megashift Logistics
Hi Tristan
Thank you for bringing this matter to our attention.
We sincerely apologise for the delay in delivering your shipment and for the inconvenience and frustration this has caused you. We understand the importance of timely deliveries and acknowledge that this experience has not met the level of service we strive to provide.
Please be assured that we take your concerns seriously and would appreciate the opportunity to investigate this matter further and work towards a suitable resolution.
Kindly contact us directly with your shipment details so that we can look into the matter and provide you with feedback.
We value your feedback and thank you for bringing this to our attention. We apologise once again for the inconvenience caused.
Kind regards,
Customer Service Team
Megashift Logistics