Managed Integrity Evaluation (MIE)
Claimed Business
|1.8|9 Reviews (last 12 months)|This business does not respond to reviews
Managed Integrity Evaluation (MIE)
Claimed Business
|1.8
9 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
1.8|9 Reviews
Oct '25 - Sep '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCK
Claudie K
1 reviews | Active since Mar 2009
27 Aug 2026, 14:06
PATHETIC SERVICE WITH CANCELLED CHECKS WITH NO REASON
Most pathetic service EVER!!! System not working, payments not going through (after 4 attempts!!!), and then the call centre calls are simply not answered. When you request for a call back, twice, after more than an hour, there are NO CALL BACK. Eventually, after more than an hour when you try to call again, they simply hang up on you. I will definitely explore options to rather use Lexis Nexis in future, this is PATHETIC!!!
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Claudie K
1 reviews | Active since Mar 2009
27 Aug 2026, 14:06
PATHETIC SERVICE WITH CANCELLED CHECKS WITH NO REASON
Most pathetic service EVER!!! System not working, payments not going through (after 4 attempts!!!), and then the call centre calls are simply not answered. When you request for a call back, twice, after more than an hour, there are NO CALL BACK. Eventually, after more than an hour when you try to call again, they simply hang up on you. I will definitely explore options to rather use Lexis Nexis in future, this is PATHETIC!!!
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Replies (0)AZ
Angelique Z
1 reviews | Active since Jul 2011
24 Aug 2026, 11:46
LACK OF COMMUNICATION AND EFFECTIVE CUSTOMER QUERIES - IGNORE CALL BACK PROMPTS
Processed a qualification check last week Wednesday via MIE. Later that day I checked and it moved to "BTCH" which I do not know what it means. I called the following morning and the call just ended after hanging for about 2 minutes. I called back again later that day and eventually it prompted if I wanted a call back, which I selected. MIE did not phone me back. Friday I sent an email following up and their system is disappointing. They send what appears to be an automated response with links to read up on timelines. I asked them to call me. They did not. I clicked on the link to view timelines and it prompted a login of a system I have never used before and are not fami**** with. Another person followed up with me via the same portal system and still failed to answer my question nor did they phone me back. It's as if whoever is on the other side of the request do not read nor process my request and actual question. Today, Monday, the check remains with the same status. I called back in and again the call prompted a call back. I selected it. Nobody has phoned me yet. It is evident based on my experience that MIE is not proficient when it comes to customer service nor resolving client queries. This is not the first bad experience which I have had with MIE. Dear MIE, your "customer service" system is not working. There is no proficient client experience. Your "automated" action/response is not sufficient. Do you actually want to service your customers? Or just make money from us and leave us hanging, ignored and frustrated? Future consumers, be mindful of this experience. The HP reviews speaks volumes and do not lie.
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Angelique Z
1 reviews | Active since Jul 2011
24 Aug 2026, 11:46
LACK OF COMMUNICATION AND EFFECTIVE CUSTOMER QUERIES - IGNORE CALL BACK PROMPTS
Processed a qualification check last week Wednesday via MIE. Later that day I checked and it moved to "BTCH" which I do not know what it means. I called the following morning and the call just ended after hanging for about 2 minutes. I called back again later that day and eventually it prompted if I wanted a call back, which I selected. MIE did not phone me back. Friday I sent an email following up and their system is disappointing. They send what appears to be an automated response with links to read up on timelines. I asked them to call me. They did not. I clicked on the link to view timelines and it prompted a login of a system I have never used before and are not fami**** with. Another person followed up with me via the same portal system and still failed to answer my question nor did they phone me back. It's as if whoever is on the other side of the request do not read nor process my request and actual question. Today, Monday, the check remains with the same status. I called back in and again the call prompted a call back. I selected it. Nobody has phoned me yet. It is evident based on my experience that MIE is not proficient when it comes to customer service nor resolving client queries. This is not the first bad experience which I have had with MIE. Dear MIE, your "customer service" system is not working. There is no proficient client experience. Your "automated" action/response is not sufficient. Do you actually want to service your customers? Or just make money from us and leave us hanging, ignored and frustrated? Future consumers, be mindful of this experience. The HP reviews speaks volumes and do not lie.
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Anonymous
1 reviews | Active since Feb 2017
8 Jul 2026, 13:34
MIE Pty Ltd Lies about their Fees
i have been a client to MIE for the past 11 years and recently the Customer Service has been appalling. I currently have a client who requests Credit, Crim and Qualification checks almost every month and every month there is an issue. As it stands, I cannot continue with a Check for a candidate awaiting offer because MIE says my company owes MIE, when I query what the deficient is about, I am getting multiple reasons that do not make sense. Main reason is, they are saying we uploaded checks without Credits and their system allowed it, when I say they must prove it, they are sending different emails that have nothing to do with the actual query. 1. MIE Online System does not allow customers to even log a request if they do not have Credits Loaded on the system, I can attest to this as I have been doing checks all 11 years, you cannot request anything without paying in advance as a Terms User nor a Credit Card User. 2. When I notify them of this, they are saying they are checking with IT to check how the system allowed checks to be uploaded without paying first (Load Credits) It has been a Month waiting for IT to make us understand how we did checks without credits...I will tell you why IT Department has not responded, because the System does not do that. 3. MIE is not letting us know that there are hidden costs to the ******** Checks, even when the prices are literally on the system as you client per item, a ******** Check is R172.90 but MIE says the checks have a Hidden R562.81 that is charged, but this amount is not on the system. I have been in communication with Koketso Magaqa for the past 2 months, which included Nicky Bekile and then Nicky also couldn't explain and then when I called again they responded with a User Usage Report that shows all these prices that are not listed on the system as we use it monthly. A Clinton Moollen (apparent Manager) who has been part of the back and forth email however does not take charge of my query, nor respond to say he will investigate, infact I keep on getting conflicting responses from Mazet and Koketso who keep sending information I have not seen nor ever selected on the system, like the hidden R562.81 plus a R75.00 admin fee which is also not on the system. I have sent more then 23 emails and Nicky the Supervisor nor Clinton Mooller have not attended to my query. I am writing this while on the phone, I have been holding on the line since 8am, I left a Message for Clinton, no call back, I asked for Nicky, no call back, I am on the phone now with Midlred who has kept me on hold for the past 1hr 9minutes saying she is talking to Koketso and Clinton. This is thee worst service ever and I am looking at other options like Lexis Nexis. They lie on email and they respond however they want without attending to the query at hand. While our clients are hindered from getting candidate checks because "MIE Systems allowed a user to do checks without credits" which has never happened in the history of MIE. I would like Clinton's Manager to hop on this and hear what other lies they cook for a mere -R557.91. I actually loaded a new candidate check, chose the same options we always choose for Crim Check and there is no R562.81 or R75.00 admin fee. I am totally disappointed and I think MIE needs to up their socks when it comes to customer service.
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Anonymous
1 reviews | Active since Feb 2017
8 Jul 2026, 13:34
MIE Pty Ltd Lies about their Fees
i have been a client to MIE for the past 11 years and recently the Customer Service has been appalling. I currently have a client who requests Credit, Crim and Qualification checks almost every month and every month there is an issue. As it stands, I cannot continue with a Check for a candidate awaiting offer because MIE says my company owes MIE, when I query what the deficient is about, I am getting multiple reasons that do not make sense. Main reason is, they are saying we uploaded checks without Credits and their system allowed it, when I say they must prove it, they are sending different emails that have nothing to do with the actual query. 1. MIE Online System does not allow customers to even log a request if they do not have Credits Loaded on the system, I can attest to this as I have been doing checks all 11 years, you cannot request anything without paying in advance as a Terms User nor a Credit Card User. 2. When I notify them of this, they are saying they are checking with IT to check how the system allowed checks to be uploaded without paying first (Load Credits) It has been a Month waiting for IT to make us understand how we did checks without credits...I will tell you why IT Department has not responded, because the System does not do that. 3. MIE is not letting us know that there are hidden costs to the ******** Checks, even when the prices are literally on the system as you client per item, a ******** Check is R172.90 but MIE says the checks have a Hidden R562.81 that is charged, but this amount is not on the system. I have been in communication with Koketso Magaqa for the past 2 months, which included Nicky Bekile and then Nicky also couldn't explain and then when I called again they responded with a User Usage Report that shows all these prices that are not listed on the system as we use it monthly. A Clinton Moollen (apparent Manager) who has been part of the back and forth email however does not take charge of my query, nor respond to say he will investigate, infact I keep on getting conflicting responses from Mazet and Koketso who keep sending information I have not seen nor ever selected on the system, like the hidden R562.81 plus a R75.00 admin fee which is also not on the system. I have sent more then 23 emails and Nicky the Supervisor nor Clinton Mooller have not attended to my query. I am writing this while on the phone, I have been holding on the line since 8am, I left a Message for Clinton, no call back, I asked for Nicky, no call back, I am on the phone now with Midlred who has kept me on hold for the past 1hr 9minutes saying she is talking to Koketso and Clinton. This is thee worst service ever and I am looking at other options like Lexis Nexis. They lie on email and they respond however they want without attending to the query at hand. While our clients are hindered from getting candidate checks because "MIE Systems allowed a user to do checks without credits" which has never happened in the history of MIE. I would like Clinton's Manager to hop on this and hear what other lies they cook for a mere -R557.91. I actually loaded a new candidate check, chose the same options we always choose for Crim Check and there is no R562.81 or R75.00 admin fee. I am totally disappointed and I think MIE needs to up their socks when it comes to customer service.
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Replies (0)FM
Felicia M
1 reviews | Active since Jun 2026
9 Jun 2026, 01:18
FAILED PROMISES OF REFUND FOR MONTHS NOW
This company has **** and do not even keep their promises. My application was denied and I was promised a refund months ago because of a system malfunction even though I tried countless times to adhere to their demands. I'm very disappointed and disgusted about the treatment I've received and worse part, I AM STILL WAITING FOR MY REFUND. I have sent countless emails, made calls and I still get the same nonsensical reply that it's being processed. I do not advise anyone to use this vetting company because all you will get is disappointment. I will continue to hound and do what I can until I get my refund due to me. Do they even think about what they putting customers through or they just don't care
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Felicia M
1 reviews | Active since Jun 2026
9 Jun 2026, 01:18
FAILED PROMISES OF REFUND FOR MONTHS NOW
This company has **** and do not even keep their promises. My application was denied and I was promised a refund months ago because of a system malfunction even though I tried countless times to adhere to their demands. I'm very disappointed and disgusted about the treatment I've received and worse part, I AM STILL WAITING FOR MY REFUND. I have sent countless emails, made calls and I still get the same nonsensical reply that it's being processed. I do not advise anyone to use this vetting company because all you will get is disappointment. I will continue to hound and do what I can until I get my refund due to me. Do they even think about what they putting customers through or they just don't care
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Replies (0)JM
John M
1 reviews | Active since Dec 2015
2 Jun 2026, 09:18
Blocked from Trading, Ignored by Finance – Is This How MIE Treats Its Partners?
MIE Support for Partners Has Been Extremely Disappointing I have been a client and partner of MIE, but my recent experience has left me frustrated and disappointed. My account was locked due to outstanding invoices. However, the situation arose after a service that I had sold to my client was later cancelled by MIE. As a result, my client was negatively affected, my company's reputation suffered, and I lost business opportunities. For the past week, I have been trying to engage MIE's Finance Department regarding a payment arrangement and account restoration. I have sent multiple emails and follow-ups, yet I have not received a single response or acknowledgment. My concerns are as follows: My account has been blocked from trading, making it impossible for me to generate income through the platform and settle the outstanding balance. The account was suspended without any discussion around a payment plan or alternative solution. No consideration appears to have been given to the fact that the current situation originated from a cancelled service that negatively impacted both my client and my business. There has been a complete lack of communication despite several attempts to resolve the matter professionally. Most recently, I lost an opportunity to conduct checks for a group of 10 candidates because I could not access the system. This has resulted in further financial losses for my business. I am not disputing my responsibility to settle my account. I am simply asking for communication, a reasonable payment arrangement, and a fair opportunity to continue trading while resolving the outstanding balance. I hope MIE will take this matter seriously and engage with me so that we can find a practical and mutually beneficial solution.
Helpful (0)
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John M
1 reviews | Active since Dec 2015
2 Jun 2026, 09:18
Blocked from Trading, Ignored by Finance – Is This How MIE Treats Its Partners?
MIE Support for Partners Has Been Extremely Disappointing I have been a client and partner of MIE, but my recent experience has left me frustrated and disappointed. My account was locked due to outstanding invoices. However, the situation arose after a service that I had sold to my client was later cancelled by MIE. As a result, my client was negatively affected, my company's reputation suffered, and I lost business opportunities. For the past week, I have been trying to engage MIE's Finance Department regarding a payment arrangement and account restoration. I have sent multiple emails and follow-ups, yet I have not received a single response or acknowledgment. My concerns are as follows: My account has been blocked from trading, making it impossible for me to generate income through the platform and settle the outstanding balance. The account was suspended without any discussion around a payment plan or alternative solution. No consideration appears to have been given to the fact that the current situation originated from a cancelled service that negatively impacted both my client and my business. There has been a complete lack of communication despite several attempts to resolve the matter professionally. Most recently, I lost an opportunity to conduct checks for a group of 10 candidates because I could not access the system. This has resulted in further financial losses for my business. I am not disputing my responsibility to settle my account. I am simply asking for communication, a reasonable payment arrangement, and a fair opportunity to continue trading while resolving the outstanding balance. I hope MIE will take this matter seriously and engage with me so that we can find a practical and mutually beneficial solution.
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Jessy Van der merwe
1 reviews | Active since Feb 2026
19 Feb 2026, 19:37
My experience with MIE today.
Good day My name is Jessy. I would to pass my gratitude to one of the friendly lady that assisted me at today at MIE. I called the call center today, even though it took so time for the call center to answer.My call was answered by one lady by the name of Mildret Mlamba and she was so calm and was able to calm me down even though i was frustrated.she made sure my payment was allocated while i was busy with her on the line.She even started a conversation and we spoke about our own life, i even forgot what i called.That one lady is a genius when it comes to customers service .i would like to thank her for assisting with my request and how she was able to struck a conversation to calm me down.Congratulations Mrs Mlamba keep up the great work.
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Jessy Van der merwe
1 reviews | Active since Feb 2026
19 Feb 2026, 19:37
My experience with MIE today.
Good day My name is Jessy. I would to pass my gratitude to one of the friendly lady that assisted me at today at MIE. I called the call center today, even though it took so time for the call center to answer.My call was answered by one lady by the name of Mildret Mlamba and she was so calm and was able to calm me down even though i was frustrated.she made sure my payment was allocated while i was busy with her on the line.She even started a conversation and we spoke about our own life, i even forgot what i called.That one lady is a genius when it comes to customers service .i would like to thank her for assisting with my request and how she was able to struck a conversation to calm me down.Congratulations Mrs Mlamba keep up the great work.
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Lungile N
1 reviews | Active since Dec 2013
26 Jan 2026, 10:17
MIE Released My Personal Information Without Valid Consent – POPIA Breach
I am lodging a complaint against Managed Integrity Evaluation (MIE) for releasing my personal information without a valid or recently signed consent form. I signed a consent form in April 2024 for a specific background screening purpose. However, in November 2024, MIE released my personal information again to Airports Company South Africa (ACSA) relying on that same April consent, without requesting new consent or notifying me. Under the Protection of Personal Information Act (POPIA), consent must be informed, specific, and lawful. It cannot be reused months later for further processing without the data subject’s knowledge or renewed authorisation. I was never contacted to reconfirm consent, yet my personal information was disclosed again, resulting in serious prejudice to me, including reputational and employment-related harm. I have formally lodged a POPIA complaint with MIE and will escalate the matter to the Information Regulator of South Africa should this not be resolved satisfactorily. I am requesting: • A written explanation of the legal basis used to release my information; • Copies of the consent re**** upon; and • Confirmation of MIE’s policy on the validity and reuse of consent forms.
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Lungile N
1 reviews | Active since Dec 2013
26 Jan 2026, 10:17
MIE Released My Personal Information Without Valid Consent – POPIA Breach
I am lodging a complaint against Managed Integrity Evaluation (MIE) for releasing my personal information without a valid or recently signed consent form. I signed a consent form in April 2024 for a specific background screening purpose. However, in November 2024, MIE released my personal information again to Airports Company South Africa (ACSA) relying on that same April consent, without requesting new consent or notifying me. Under the Protection of Personal Information Act (POPIA), consent must be informed, specific, and lawful. It cannot be reused months later for further processing without the data subject’s knowledge or renewed authorisation. I was never contacted to reconfirm consent, yet my personal information was disclosed again, resulting in serious prejudice to me, including reputational and employment-related harm. I have formally lodged a POPIA complaint with MIE and will escalate the matter to the Information Regulator of South Africa should this not be resolved satisfactorily. I am requesting: • A written explanation of the legal basis used to release my information; • Copies of the consent re**** upon; and • Confirmation of MIE’s policy on the validity and reuse of consent forms.
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M K
1 reviews | Active since Jan 2026
7 Jan 2026, 17:35
Incorrect reporting of ******** records
MIE has incorrectly reported a ******** record that was legally expunged during a recent background check. I am in possession of an official Expungement Certificate, yet this information was still disclosed, causing prejudice and delays in my employment process. An expunged record should not be reported or re**** upon, and its disclosure raises serious concerns regarding accuracy, fairness, and POPIA compliance. I am requesting that MIE urgently investigate and correct the report, and confirm in writing that no ******** record exists.
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M K
1 reviews | Active since Jan 2026
7 Jan 2026, 17:35
Incorrect reporting of ******** records
MIE has incorrectly reported a ******** record that was legally expunged during a recent background check. I am in possession of an official Expungement Certificate, yet this information was still disclosed, causing prejudice and delays in my employment process. An expunged record should not be reported or re**** upon, and its disclosure raises serious concerns regarding accuracy, fairness, and POPIA compliance. I am requesting that MIE urgently investigate and correct the report, and confirm in writing that no ******** record exists.
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