LACK OF COMMUNICATION AND EFFECTIVE CUSTOMER QUERIES - IGNORE CALL BACK PROMPTS

Processed a qualification check last week Wednesday via MIE. Later that day I checked and it moved to "BTCH" which I do not know what it means. I called the following morning and the call just ended after hanging for about 2 minutes. I called back again later that day and eventually it prompted if I wanted a call back, which I selected. MIE did not phone me back. Friday I sent an email following up and their system is disappointing. They send what appears to be an automated response with links to read up on timelines. I asked them to call me. They did not. I clicked on the link to view timelines and it prompted a login of a system I have never used before and are not fami**** with. Another person followed up with me via the same portal system and still failed to answer my question nor did they phone me back. It's as if whoever is on the other side of the request do not read nor process my request and actual question. Today, Monday, the check remains with the same status. I called back in and again the call prompted a call back. I selected it. Nobody has phoned me yet.

It is evident based on my experience that MIE is not proficient when it comes to customer service nor resolving client queries. This is not the first bad experience which I have had with MIE.

Dear MIE, your "customer service" system is not working. There is no proficient client experience. Your "automated" action/response is not sufficient. Do you actually want to service your customers? Or just make money from us and leave us hanging, ignored and frustrated?

Future consumers, be mindful of this experience. The HP reviews speaks volumes and do not lie.