Blocked from Trading, Ignored by Finance – Is This How MIE Treats Its Partners?

MIE Support for Partners Has Been Extremely Disappointing

I have been a client and partner of MIE, but my recent experience has left me frustrated and disappointed.

My account was locked due to outstanding invoices. However, the situation arose after a service that I had sold to my client was later cancelled by MIE. As a result, my client was negatively affected, my company's reputation suffered, and I lost business opportunities.

For the past week, I have been trying to engage MIE's Finance Department regarding a payment arrangement and account restoration. I have sent multiple emails and follow-ups, yet I have not received a single response or acknowledgment.

My concerns are as follows:

My account has been blocked from trading, making it impossible for me to generate income through the platform and settle the outstanding balance. The account was suspended without any discussion around a payment plan or alternative solution. No consideration appears to have been given to the fact that the current situation originated from a cancelled service that negatively impacted both my client and my business. There has been a complete lack of communication despite several attempts to resolve the matter professionally.

Most recently, I lost an opportunity to conduct checks for a group of 10 candidates because I could not access the system. This has resulted in further financial losses for my business.

I am not disputing my responsibility to settle my account. I am simply asking for communication, a reasonable payment arrangement, and a fair opportunity to continue trading while resolving the outstanding balance.

I hope MIE will take this matter seriously and engage with me so that we can find a practical and mutually beneficial solution.