MIE Pty Ltd Lies about their Fees

i have been a client to MIE for the past 11 years and recently the Customer Service has been appalling.

I currently have a client who requests Credit, Crim and Qualification checks almost every month and every month there is an issue.

As it stands, I cannot continue with a Check for a candidate awaiting offer because MIE says my company owes MIE, when I query what the deficient is about, I am getting multiple reasons that do not make sense. Main reason is, they are saying we uploaded checks without Credits and their system allowed it, when I say they must prove it, they are sending different emails that have nothing to do with the actual query.

1. MIE Online System does not allow customers to even log a request if they do not have Credits Loaded on the system, I can attest to this as I have been doing checks all 11 years, you cannot request anything without paying in advance as a Terms User nor a Credit Card User.

2. When I notify them of this, they are saying they are checking with IT to check how the system allowed checks to be uploaded without paying first (Load Credits) It has been a Month waiting for IT to make us understand how we did checks without credits...I will tell you why IT Department has not responded, because the System does not do that.

3. MIE is not letting us know that there are hidden costs to the ******** Checks, even when the prices are literally on the system as you client per item, a ******** Check is R172.90 but MIE says the checks have a Hidden R562.81 that is charged, but this amount is not on the system.

I have been in communication with Koketso Magaqa for the past 2 months, which included Nicky Bekile and then Nicky also couldn't explain and then when I called again they responded with a User Usage Report that shows all these prices that are not listed on the system as we use it monthly. A Clinton Moollen (apparent Manager) who has been part of the back and forth email however does not take charge of my query, nor respond to say he will investigate, infact I keep on getting conflicting responses from Mazet and Koketso who keep sending information I have not seen nor ever selected on the system, like the hidden R562.81 plus a R75.00 admin fee which is also not on the system. I have sent more then 23 emails and Nicky the Supervisor nor Clinton Mooller have not attended to my query.

I am writing this while on the phone, I have been holding on the line since 8am, I left a Message for Clinton, no call back, I asked for Nicky, no call back, I am on the phone now with Midlred who has kept me on hold for the past 1hr 9minutes saying she is talking to Koketso and Clinton.

This is thee worst service ever and I am looking at other options like Lexis Nexis. They lie on email and they respond however they want without attending to the query at hand. While our clients are hindered from getting candidate checks because "MIE Systems allowed a user to do checks without credits" which has never happened in the history of MIE.

I would like Clinton's Manager to hop on this and hear what other lies they cook for a mere -R557.91.

I actually loaded a new candidate check, chose the same options we always choose for Crim Check and there is no R562.81 or R75.00 admin fee.

I am totally disappointed and I think MIE needs to up their socks when it comes to customer service.