Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Levi's in South Africa is described very differently in store versus online. A recurring theme is unresolved refunds and exchanges on online orders, with customers reporting weeks of silence after items are collected. Delivery delays, stock issues and denim durability complaints compound the frustration, while named in store staff still earn genuine praise for warm, attentive fitting help.
Top Strengths:
- •Product Quality & Value: Brand loyalty remains strong, with customers saying Levi's is the only denim they wear. However Product Quality & Value (1.1) is undermined by 501s tearing near the zipper, fraying crotches and a size chart that does not match actual fits.
Replied to 19% of negative reviews
Reply time on negative reviews: 365h 24m
TrustIndex
2.1
Reply Time
365h 24m
NPS Score
-77
Recommended: Unlikely
Replied to 19% of negative reviews
Reply time on negative reviews: 365h 24m
Nov '25 - Oct '26
Frequently Asked Questions About Levi's
What do customers say about Levi's?
Based on recent customer reviews, Levi's in South Africa is described very differently in store versus online. A recurring theme is unresolved refunds and exchanges on online orders, with customers reporting weeks of silence after items are collected. Delivery delays, stock issues and denim durability complaints compound the frustration, while named in store staff still earn genuine praise for warm, attentive fitting help.
Is Levi's trustworthy?
Levi's has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 46 reviews in the last 12 months. They reply to 19% of negative reviews, typically within 365 hours 24 min. Hellopeter has tracked Levi's across 308 total reviews. How is the TrustIndex calculated? →
Recent reviews (46)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since May 2019
EXTREMELY POOR CUSTOMER SERVICE FROM LEVI'S STORE
Service I received from stuff, Named Brian from Woodmead Levis and MJ from Mall of the North is extremely terrible. They are behaving as if they're working in their father's company. So disappointed
1 reviews | Active since May 2019
EXTREMELY POOR CUSTOMER SERVICE FROM LEVI'S STORE
Service I received from stuff, Named Brian from Woodmead Levis and MJ from Mall of the North is extremely terrible. They are behaving as if they're working in their father's company. So disappointed
1 reviews | Active since Oct 2026
Complaintments
Good day , I would like to fill for a complete about Levi's store at Retail crossing . On the 2nd of October my colleagues and I went the store to get some items . The stuff was extremely rude and not helpful including the security guard was rude . There was a box full of half price which were jeans which were marked down to R350 - when I processed to ask for wifi to access my pay just now for me to pay the male security guard told me in a rude manner that there isn't wifi. I was then told that I can't buy them because they are leaving while the box was just sitting there I wasn't told that they are leaving instead I was told that I can't buy them because they are leaving and that they will get in trouble. They told me in a rude way they let me look at the items and not explain about the box . I wasn't at fault because I'm a customer who has rights like them . Instead we felt like we were not welcomed because we were wearing all black because we work on retail .
1 reviews | Active since Oct 2026
Complaintments
Good day , I would like to fill for a complete about Levi's store at Retail crossing . On the 2nd of October my colleagues and I went the store to get some items . The stuff was extremely rude and not helpful including the security guard was rude . There was a box full of half price which were jeans which were marked down to R350 - when I processed to ask for wifi to access my pay just now for me to pay the male security guard told me in a rude manner that there isn't wifi. I was then told that I can't buy them because they are leaving while the box was just sitting there I wasn't told that they are leaving instead I was told that I can't buy them because they are leaving and that they will get in trouble. They told me in a rude way they let me look at the items and not explain about the box . I wasn't at fault because I'm a customer who has rights like them . Instead we felt like we were not welcomed because we were wearing all black because we work on retail .
1 reviews | Active since Aug 2021
Bad
Company/Contact Name], Bontle Mohutsiwa Order ***, which was approved on 20 August 2026. Despite my repeated emails and your statements that you are waiting for a response from the warehouse, I have not received any updates or resolution. Today is 29 September, and this delay is becoming very disappointing.
1 reviews | Active since Aug 2021
Bad
Company/Contact Name], Bontle Mohutsiwa Order ***, which was approved on 20 August 2026. Despite my repeated emails and your statements that you are waiting for a response from the warehouse, I have not received any updates or resolution. Today is 29 September, and this delay is becoming very disappointing.
1 reviews | Active since May 2026
Extremely disappointed with Levi's customer service and complaint handling
I am extremely disappointed with the customer service experience I received from Levi, particularly at the Waterfront branch. I have been a regular Levi customer and have always valued the quality of the brand. Unfortunately, the experience I had at the Waterfront branch was extremely disappointing and, as someone who works in retail management myself, I found the level of service and professionalism unacceptable. What has been even more disappointing is how the matter was handled after I escalated my complaint. I spoke with the area manager. I provided the details of everyone involved and was assured that the matter would be investigated internally, that the branch would contact me with an apology, and that I would receive follow-up. It has now been more than three weeks, and I have received absolutely no communication. No apology, no update and no follow-up from the area manager to establish whether the matter was resolved. I believe that when a customer takes the time to formally raise a concern, the least they should receive is acknowledgement and follow-through. Unfortunately, I was left feeling completely disregarded. This is particularly disappointing because I have supported Levi regularly in the past. However, customer experience matters to me just as much as the product itself, and I cannot continue supporting a brand when I feel that my experience and subsequent complaint have not been taken seriously. I sincerely hope Levi reviews how complaints of this nature are handled, because the lack of follow-through has ultimately been more disappointing than the original experience itself.
1 reviews | Active since May 2026
Extremely disappointed with Levi's customer service and complaint handling
I am extremely disappointed with the customer service experience I received from Levi, particularly at the Waterfront branch. I have been a regular Levi customer and have always valued the quality of the brand. Unfortunately, the experience I had at the Waterfront branch was extremely disappointing and, as someone who works in retail management myself, I found the level of service and professionalism unacceptable. What has been even more disappointing is how the matter was handled after I escalated my complaint. I spoke with the area manager. I provided the details of everyone involved and was assured that the matter would be investigated internally, that the branch would contact me with an apology, and that I would receive follow-up. It has now been more than three weeks, and I have received absolutely no communication. No apology, no update and no follow-up from the area manager to establish whether the matter was resolved. I believe that when a customer takes the time to formally raise a concern, the least they should receive is acknowledgement and follow-through. Unfortunately, I was left feeling completely disregarded. This is particularly disappointing because I have supported Levi regularly in the past. However, customer experience matters to me just as much as the product itself, and I cannot continue supporting a brand when I feel that my experience and subsequent complaint have not been taken seriously. I sincerely hope Levi reviews how complaints of this nature are handled, because the lack of follow-through has ultimately been more disappointing than the original experience itself.
1 reviews | Active since Sept 2024
NO REFUND, POOR COMMUNICATION
Levi's online has such a poor communication, I bought the jeans on the 3rd of August 2026 and I wasn't happy with the quality so I logged a return on the 11th of August 2026 they came and collected the jeans, tell me why today is the 26th..20 days later and I haven't received my refund?
1 reviews | Active since Sept 2024
NO REFUND, POOR COMMUNICATION
Levi's online has such a poor communication, I bought the jeans on the 3rd of August 2026 and I wasn't happy with the quality so I logged a return on the 11th of August 2026 they came and collected the jeans, tell me why today is the 26th..20 days later and I haven't received my refund?
1 reviews | Active since Jun 2025
Complain
Review – Order LSSA-92089 I’m very disappointed with the exchange process. I ordered a size 30 jeans, but the item was too small, so I requested an exchange through the online portal. The item was collected and I received an email confirming that it was received 5 days ago. Since then, I have received no communication or update regarding my exchange. I understand that exchanges may take some time, but customers should at least be kept informed about the progress. Please provide an update on my exchange and advise when I can expect the replacement item. I hope this can be resolved soon.
1 reviews | Active since Jun 2025
Complain
Review – Order LSSA-92089 I’m very disappointed with the exchange process. I ordered a size 30 jeans, but the item was too small, so I requested an exchange through the online portal. The item was collected and I received an email confirming that it was received 5 days ago. Since then, I have received no communication or update regarding my exchange. I understand that exchanges may take some time, but customers should at least be kept informed about the progress. Please provide an update on my exchange and advise when I can expect the replacement item. I hope this can be resolved soon.
1 reviews | Active since Sept 2012
Don’t buy online rather go in store!
I ordered a Jean online that was the exact same size of one that I currently have. It is so tiny and half the size. I was so disappointed that the store at Mall of Africa wouldn’t allow me to size up and informed me that online worked differently to in store. My heart is sore and no amount of diet will make me fit in these jeans
1 reviews | Active since Sept 2012
Don’t buy online rather go in store!
I ordered a Jean online that was the exact same size of one that I currently have. It is so tiny and half the size. I was so disappointed that the store at Mall of Africa wouldn’t allow me to size up and informed me that online worked differently to in store. My heart is sore and no amount of diet will make me fit in these jeans