Extremely disappointed with Levi's customer service and complaint handling

I am extremely disappointed with the customer service experience I received from Levi, particularly at the Waterfront branch.

I have been a regular Levi customer and have always valued the quality of the brand. Unfortunately, the experience I had at the Waterfront branch was extremely disappointing and, as someone who works in retail management myself, I found the level of service and professionalism unacceptable.

What has been even more disappointing is how the matter was handled after I escalated my complaint.

I spoke with the area manager. I provided the details of everyone involved and was assured that the matter would be investigated internally, that the branch would contact me with an apology, and that I would receive follow-up.

It has now been more than three weeks, and I have received absolutely no communication. No apology, no update and no follow-up from the area manager to establish whether the matter was resolved.

I believe that when a customer takes the time to formally raise a concern, the least they should receive is acknowledgement and follow-through. Unfortunately, I was left feeling completely disregarded.

This is particularly disappointing because I have supported Levi regularly in the past. However, customer experience matters to me just as much as the product itself, and I cannot continue supporting a brand when I feel that my experience and subsequent complaint have not been taken seriously.

I sincerely hope Levi reviews how complaints of this nature are handled, because the lack of follow-through has ultimately been more disappointing than the original experience itself.