Based on recent customer reviews, EasyPay Insurance Limited is overwhelmingly criticised for funeral claim payouts that stretch far beyond the promised 48 hours, leaving grieving families unable to bury loved ones or settle parlour accounts. Reviewers describe repeated requests for documents already submitted, ticket numbers with no resolution, a call centre disconnected from the claims department, and unhelpful responses about escalation. Refund, cancellation and policy amendment requests also go unanswered, prompting Ombudsman complaints. A small minority praised individual consultants for patient assistance and honest feedback after payment.
Replied to 100% of negative reviews
Reply time on negative reviews: 10h 18m
TrustIndex
3.1
Ranking
#73
in Insurance
Reply Time
9h 43m
NPS Score
-15
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 10h 18m
Nov '25 - Oct '26
Frequently Asked Questions About Lesaka
What do customers say about Lesaka?
Based on recent customer reviews, EasyPay Insurance Limited is overwhelmingly criticised for funeral claim payouts that stretch far beyond the promised 48 hours, leaving grieving families unable to bury loved ones or settle parlour accounts. Reviewers describe repeated requests for documents already submitted, ticket numbers with no resolution, a call centre disconnected from the claims department, and unhelpful responses about escalation. Refund, cancellation and policy amendment requests also go unanswered, prompting Ombudsman complaints. A small minority praised individual consultants for patient assistance and honest feedback after payment.
Is Lesaka trustworthy?
Lesaka has a TrustIndex of 3.1 out of 10 on Hellopeter, based on 18 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 10 hours 18 min. Hellopeter has tracked Lesaka across 68 total reviews. How is the TrustIndex calculated? →
Recent reviews (18)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2026
Funeral Claim
Good day We submitted a claim with all documents on 11 Sept 2026. We received the acknowledgement email on 11 Sept as well. It is Tuesday (15 Sept) today, and we have not received any further communication. We called the support centre twice. The 1st occasion the agent mentioned all documents were received and they call us today to finalize the claim (15 Sept). We followed up again, this time the agent mentioned they cannot pay the claim into a different persons account. When we did the claim at the Atlantis branch they advised us it is fine, as long as we have an affidavit. Which we have submitted. The funeral is on Saturday we are extremely stressed. Can you kindly advise and shed light to this. Many thanks.
1 reviews | Active since Aug 2026
Funeral Claim
Good day We submitted a claim with all documents on 11 Sept 2026. We received the acknowledgement email on 11 Sept as well. It is Tuesday (15 Sept) today, and we have not received any further communication. We called the support centre twice. The 1st occasion the agent mentioned all documents were received and they call us today to finalize the claim (15 Sept). We followed up again, this time the agent mentioned they cannot pay the claim into a different persons account. When we did the claim at the Atlantis branch they advised us it is fine, as long as we have an affidavit. Which we have submitted. The funeral is on Saturday we are extremely stressed. Can you kindly advise and shed light to this. Many thanks.
1 reviews | Active since Oct 2019
No joy at all
One word - Frustration. Sister-in-law had a policy. The agent who assisted her at the time of the policy didn't advise her to name a beneficiary but instead put her own name as the beneficiary. All documents were submitted, but no pay out. Death certificate, Banking details, Affidavit. Family didn't had money to do the funeral. My husband paid for everything. To claim is a nightmare. We nominated our niece to do the claim thinking it will be easier, but nothing at all. The claim submitted in June, but still no pay out. Jimmy Ngoveni the assessor advises my husband to complete the form and send all relevant documents which he did on the 5th of August 2026. He confirmed that he received all documents. Today again we were told to send the documents and completed forms through again via WhatsApp. This has been carried on for the last 3 months. Will this claim ever be settled?
1 reviews | Active since Oct 2019
No joy at all
One word - Frustration. Sister-in-law had a policy. The agent who assisted her at the time of the policy didn't advise her to name a beneficiary but instead put her own name as the beneficiary. All documents were submitted, but no pay out. Death certificate, Banking details, Affidavit. Family didn't had money to do the funeral. My husband paid for everything. To claim is a nightmare. We nominated our niece to do the claim thinking it will be easier, but nothing at all. The claim submitted in June, but still no pay out. Jimmy Ngoveni the assessor advises my husband to complete the form and send all relevant documents which he did on the 5th of August 2026. He confirmed that he received all documents. Today again we were told to send the documents and completed forms through again via WhatsApp. This has been carried on for the last 3 months. Will this claim ever be settled?
1 reviews | Active since Aug 2026
Funeral payout struggles
Hello , Please help , we made a funeral claim on Monday and they said we will get the payout on Wednesday but till now they are telling us stories and said the claim was only processed today and will reflect after 24 hours, so how do we proceed with the funeral when there is no money?
1 reviews | Active since Aug 2026
Funeral payout struggles
Hello , Please help , we made a funeral claim on Monday and they said we will get the payout on Wednesday but till now they are telling us stories and said the claim was only processed today and will reflect after 24 hours, so how do we proceed with the funeral when there is no money?
1 reviews | Active since Aug 2026
Pls pay your clients on time
I wouldn't recommend them to anyone, they are a lying company full of croock, and sweet talkers, they lie about the 48hr payout, even if they received correct documents they don't deliver, today marks the 6th of August, the claim was made on the 31st of July, till today nothing, we are told to wait another 24hrs,the funeral is on Saturday, their staff keeps on saying there's nothing they can do, while we lost a loved one the keep on depressing us. Their services are very poor
1 reviews | Active since Aug 2026
Pls pay your clients on time
I wouldn't recommend them to anyone, they are a lying company full of croock, and sweet talkers, they lie about the 48hr payout, even if they received correct documents they don't deliver, today marks the 6th of August, the claim was made on the 31st of July, till today nothing, we are told to wait another 24hrs,the funeral is on Saturday, their staff keeps on saying there's nothing they can do, while we lost a loved one the keep on depressing us. Their services are very poor
1 reviews | Active since Jul 2026
Easypay is a very lo...
Easypay is a very loyal instatud who love to help people
1 reviews | Active since Jul 2026
Easypay is a very lo...
Easypay is a very loyal instatud who love to help people
1 reviews | Active since Jul 2015
UNPAID FUNERAL CLAIM AFTER 48 HOURS - STAY AWAY FROM EASYPAY
If I could provide 1 star I would. The payout is meant to happen in 48 hours. They run a call centre that is independent of the claims department. All they can tell me from the call centre, 48 hours after submitting a claim is that the claim has been approved. No info on when the funds will be paid. And if I dont continually follow up I receive no info, except for, "Good day your documents have been received" nothing further. 'We will escalate the situation' -- If I could give you a 0 star I would. Your trust index rating on hello peter is 1.9 and you serve the most vulnerable in this country, sies. DO BETTER !!!
1 reviews | Active since Jul 2015
UNPAID FUNERAL CLAIM AFTER 48 HOURS - STAY AWAY FROM EASYPAY
If I could provide 1 star I would. The payout is meant to happen in 48 hours. They run a call centre that is independent of the claims department. All they can tell me from the call centre, 48 hours after submitting a claim is that the claim has been approved. No info on when the funds will be paid. And if I dont continually follow up I receive no info, except for, "Good day your documents have been received" nothing further. 'We will escalate the situation' -- If I could give you a 0 star I would. Your trust index rating on hello peter is 1.9 and you serve the most vulnerable in this country, sies. DO BETTER !!!
1 reviews | Active since Sept 2015
Unpaid Payout
I am writing this calmly as this experience is not new when it comes to Easypay and disbur*****t of a cover payout. My brother claimed on Thursday last week for the deceased and the money is not in. On Saturday we are having a funeral. Tell me, what can we as a public do to ensure that your services are running smooth and pay out quick? Is the dignity of your clients means nothing to you? A SASSA recipient is paying for his funeral but you choose to delay the payout making everyone starve until the last moment? Do you really have empathy for your clients? Has it ever occur to you that the person who had passed was the sole provider and everyone who is left is folding hands waiting for you to give money when you want because Easypay is God in this earth. They take money on time but they are the ones with the last say as to when the money is paid out? Is it the staff you hire that do not give out feedback or is dishonest to client? Are you running a sale orientated business not having the clients best interest at heart? I am calm because I expected this from you. Even from my other late brother I had to write here for money to be paid out. I am again writing here. The funeral is on Saturday the 27 June 2026 and no funeral arrangements have been made as yet because easy pay doesn't want to pay us. I thank you for the heartache you are giving to our parents. For the disgrace you are putting our family under. For the uncer*****y of not knowing when the money will come so that a parlor can be paid. The uncer*****y of not knowing if the the policy will pay after the said funeral date or today. The years of being your client are compared to nothing when one is dead. I again say, thank you for the painful experience once again. My numbers remains unchanged I am that complaints who couldn't burry her brother two years ago in May 2024 I, today am in the same position of having to complain. I stuck around because I thought you will do better. I guess I was wrong
1 reviews | Active since Sept 2015
Unpaid Payout
I am writing this calmly as this experience is not new when it comes to Easypay and disbur*****t of a cover payout. My brother claimed on Thursday last week for the deceased and the money is not in. On Saturday we are having a funeral. Tell me, what can we as a public do to ensure that your services are running smooth and pay out quick? Is the dignity of your clients means nothing to you? A SASSA recipient is paying for his funeral but you choose to delay the payout making everyone starve until the last moment? Do you really have empathy for your clients? Has it ever occur to you that the person who had passed was the sole provider and everyone who is left is folding hands waiting for you to give money when you want because Easypay is God in this earth. They take money on time but they are the ones with the last say as to when the money is paid out? Is it the staff you hire that do not give out feedback or is dishonest to client? Are you running a sale orientated business not having the clients best interest at heart? I am calm because I expected this from you. Even from my other late brother I had to write here for money to be paid out. I am again writing here. The funeral is on Saturday the 27 June 2026 and no funeral arrangements have been made as yet because easy pay doesn't want to pay us. I thank you for the heartache you are giving to our parents. For the disgrace you are putting our family under. For the uncer*****y of not knowing when the money will come so that a parlor can be paid. The uncer*****y of not knowing if the the policy will pay after the said funeral date or today. The years of being your client are compared to nothing when one is dead. I again say, thank you for the painful experience once again. My numbers remains unchanged I am that complaints who couldn't burry her brother two years ago in May 2024 I, today am in the same position of having to complain. I stuck around because I thought you will do better. I guess I was wrong
1 reviews | Active since Sept 2023
Unacceptable Delay in Claim Payout—Avoid EasyPay for Urgent Needs
I am extremely disappointed with EasyPay’s service. I submitted a death claim on the night of June 19th (Friday), and as of today, Thursday the following week, I still have not received any payout. This delay is unacceptable, especially during such a difficult time. I expected better communication and a faster process. I would not recommend EasyPay if you need urgent support.
1 reviews | Active since Sept 2023
Unacceptable Delay in Claim Payout—Avoid EasyPay for Urgent Needs
I am extremely disappointed with EasyPay’s service. I submitted a death claim on the night of June 19th (Friday), and as of today, Thursday the following week, I still have not received any payout. This delay is unacceptable, especially during such a difficult time. I expected better communication and a faster process. I would not recommend EasyPay if you need urgent support.