AP
Ashlene P
1 reviews | Active since Jul 2015
16 Jul 2026, 12:54
UNPAID FUNERAL CLAIM AFTER 48 HOURS - STAY AWAY FROM EASYPAY
If I could provide 1 star I would. The payout is meant to happen in 48 hours. They run a call centre that is independent of the claims department. All they can tell me from the call centre, 48 hours after submitting a claim is that the claim has been approved. No info on when the funds will be paid. And if I dont continually follow up I receive no info, except for, "Good day your documents have been received" nothing further. 'We will escalate the situation' -- If I could give you a 0 star I would. Your trust index rating on hello peter is 1.9 and you serve the most vulnerable in this country, sies. DO BETTER !!!
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Lesaka's replyOfficial
16 Jul 2026, 15:21Good day,
We apologise for your experience. The claim was pending the required beneficiary documents, which were received on 14 July 2026. The claim has since been finalised and paid. Thank you for your feedback and for bringing this matter to our attention.
Kind regards,
EasyPay Insurance Team
We apologise for your experience. The claim was pending the required beneficiary documents, which were received on 14 July 2026. The claim has since been finalised and paid. Thank you for your feedback and for bringing this matter to our attention.
Kind regards,
EasyPay Insurance Team
Lesaka's reply16 Jul 2026, 15:21
Official
Good day,
We apologise for your experience. The claim was pending the required beneficiary documents, which were received on 14 July 2026. The claim has since been finalised and paid. Thank you for your feedback and for bringing this matter to our attention.
Kind regards,
EasyPay Insurance Team
We apologise for your experience. The claim was pending the required beneficiary documents, which were received on 14 July 2026. The claim has since been finalised and paid. Thank you for your feedback and for bringing this matter to our attention.
Kind regards,
EasyPay Insurance Team