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1 reviews | Active since Aug 2026
15 Sept 2026, 15:13
Funeral Claim
Good day
We submitted a claim with all documents on 11 Sept 2026. We received the acknowledgement email on 11 Sept as well.
It is Tuesday (15 Sept) today, and we have not received any further communication. We called the support centre twice.
The 1st occasion the agent mentioned all documents were received and they call us today to finalize the claim (15 Sept). We followed up again, this time the agent mentioned they cannot pay the claim into a different persons account. When we did the claim at the Atlantis branch they advised us it is fine, as long as we have an affidavit. Which we have submitted.
The funeral is on Saturday we are extremely stressed. Can you kindly advise and shed light to this.
Many thanks.
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Replies (2)
Lesaka's replyOfficial
15 Sept 2026, 15:33 Good day,
Thank you for bringing this matter to our attention. We acknowledge receipt of your complaint and would like to assure you that it is currently receiving our attention. One of our consultants will make contact with you shortly to discuss the matter further and provide feedback on the way forward.
We appreciate your patience and cooperation.
Kind Regards,
Lesaka Insurance Team
Lesaka's reply15 Sept 2026, 15:33
Official
Good day,
Thank you for bringing this matter to our attention. We acknowledge receipt of your complaint and would like to assure you that it is currently receiving our attention. One of our consultants will make contact with you shortly to discuss the matter further and provide feedback on the way forward.
We appreciate your patience and cooperation.
Kind Regards,
Lesaka Insurance Team
Lesaka's replyOfficial
17 Sept 2026, 14:00Good day,
Thank you for bringing this matter to our attention. Kindly note that the claim was finalised and paid upon the receipt of outstanding document.
Kind Regards,
Lesaka Insurance Team
Thank you for bringing this matter to our attention. Kindly note that the claim was finalised and paid upon the receipt of outstanding document.
Kind Regards,
Lesaka Insurance Team
Lesaka's reply17 Sept 2026, 14:00
Official
Good day,
Thank you for bringing this matter to our attention. Kindly note that the claim was finalised and paid upon the receipt of outstanding document.
Kind Regards,
Lesaka Insurance Team
Thank you for bringing this matter to our attention. Kindly note that the claim was finalised and paid upon the receipt of outstanding document.
Kind Regards,
Lesaka Insurance Team