LD
Lerato D
1 reviews | Active since Aug 2026
06 Aug 2026, 12:01
Pls pay your clients on time
I wouldn't recommend them to anyone, they are a lying company full of croock, and sweet talkers, they lie about the 48hr payout, even if they received correct documents they don't deliver, today marks the 6th of August, the claim was made on the 31st of July, till today nothing, we are told to wait another 24hrs,the funeral is on Saturday, their staff keeps on saying there's nothing they can do, while we lost a loved one the keep on depressing us. Their services are very poor
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Replies (2)
Lesaka's replyOfficial
06 Aug 2026, 12:42Good day,
Thank you for bringing this to our attention. We acknowledge your complaint and are currently reviewing the matter. One of our consultants will be in touch shortly to assist and ensure it is resolved as quickly as possible.
We appreciate your patience and the opportunity to address your concerns.
Kind Regards,
Lesaka Insurance Team
Kind Regards,
Lesaka Insurance Team
Lesaka's reply06 Aug 2026, 12:42
Official
Good day,
Thank you for bringing this to our attention. We acknowledge your complaint and are currently reviewing the matter. One of our consultants will be in touch shortly to assist and ensure it is resolved as quickly as possible.
We appreciate your patience and the opportunity to address your concerns.
Kind Regards,
Lesaka Insurance Team
Kind Regards,
Lesaka Insurance Team
Lesaka's replyOfficial
06 Aug 2026, 16:04Good day,
Thank you for your patience and for allowing us time to investigate your complaint.
Thank you for your patience and for allowing us time to investigate your complaint.
We apologise for the frustration experienced. The claim required additional information before it could be assessed and finalised. Once the outstanding requirements were received, the claim was promptly processed and approved for payment.
We are pleased to confirm that the claim has now been settled and appreciate your patience and understanding throughout the process.
Regards,
Lesaka Insurance Team
Regards,
Lesaka Insurance Team
Lesaka's reply06 Aug 2026, 16:04
Official
Good day,
Thank you for your patience and for allowing us time to investigate your complaint.
Thank you for your patience and for allowing us time to investigate your complaint.
We apologise for the frustration experienced. The claim required additional information before it could be assessed and finalised. Once the outstanding requirements were received, the claim was promptly processed and approved for payment.
We are pleased to confirm that the claim has now been settled and appreciate your patience and understanding throughout the process.
Regards,
Lesaka Insurance Team
Regards,
Lesaka Insurance Team