Based on recent customer reviews, IUA Business Solutions is facing sustained criticism, mainly around funeral claim payouts that stall for weeks or months while families are arranging burials. Customers describe repeated document requests, claims parked in audit, shifting timelines, unanswered emails and calls that are transferred or dropped. Many say they are bounced between IUA and partners such as Hollard, Abacus, PEP, Ackermans and Edgars, with nobody taking ownership. Others report unexplained declines, refunds never reflecting, and a warranty dispute over cheaper aftermarket parts. Several mention escalating to the Ombudsman.
Replied to 95% of negative reviews
Reply time on negative reviews: 3h 17m
TrustIndex
2.4
Ranking
#83
in Insurance
Reply Time
3h 17m
NPS Score
-50
Recommended: Unlikely
Replied to 95% of negative reviews
Reply time on negative reviews: 3h 17m
Nov '25 - Oct '26
Frequently Asked Questions About IUA Business Solutions
What do customers say about IUA Business Solutions?
Based on recent customer reviews, IUA Business Solutions is facing sustained criticism, mainly around funeral claim payouts that stall for weeks or months while families are arranging burials. Customers describe repeated document requests, claims parked in audit, shifting timelines, unanswered emails and calls that are transferred or dropped. Many say they are bounced between IUA and partners such as Hollard, Abacus, PEP, Ackermans and Edgars, with nobody taking ownership. Others report unexplained declines, refunds never reflecting, and a warranty dispute over cheaper aftermarket parts. Several mention escalating to the Ombudsman.
Is IUA Business Solutions trustworthy?
IUA Business Solutions has a TrustIndex of 2.4 out of 10 on Hellopeter, based on 21 reviews in the last 12 months. They reply to 95% of negative reviews, typically within 3 hours 17 min. Hellopeter has tracked IUA Business Solutions across 523 total reviews. How is the TrustIndex calculated? →
Recent reviews (21)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2025
Every one cancel this policy this company doesn't care with people
Good morning iam disappointed with this things called a policy. I argue all South Africans not to even try and join this policy. I made a claim Last week but to date nothing but when I joined they promised that they pay out within 24 hours.
1 reviews | Active since Jan 2025
Every one cancel this policy this company doesn't care with people
Good morning iam disappointed with this things called a policy. I argue all South Africans not to even try and join this policy. I made a claim Last week but to date nothing but when I joined they promised that they pay out within 24 hours.
1 reviews | Active since Sept 2012
POOR CUSTOMER SERVICE
I am extremely disappointed and disgusted by the appalling level of service provided by this company. I submitted a funeral claim on Tuesday and was sent a self-service link to track its progress. However, the status continues to indicate that the claim is "in progress", with no meaningful update or indication of when payment will be made. This is completely unacceptable, especially when funeral arrangements are already underway and the family is under immense emotional and financial pressure. It is utterly frustrating that, during such a painful and difficult time, I am forced to wait on a company that appears to have little regard for the urgency and sensitivity of a funeral claim. A funeral is not an ordinary event that can simply be postponed while the company takes its time processing paperwork. The family has responsibilities to fulfil, arrangements to finalise, and expenses to cover. Yet, instead of receiving the support and reassurance expected from a funeral policy provider, I am left checking a useless tracking link that offers no real answers. After reading the reviews about *** , I have honestly lost much of the hope I initially had that this claim would be paid promptly. I was at least hoping that payment would be made by tomorrow so that the funeral arrangements could proceed without further complications. Unfortunately, the experiences shared by other customers have left me deeply concerned and questioning whether *** understands the seriousness of the service it is supposed to provide. This level of service is disgraceful, insensitive and completely unacceptable. People take out funeral policies precisely so that their families are not left stranded and helpless at the very moment they need financial assistance the most. If beneficiaries must struggle, chase updates and worry about whether claims will be paid when a death has already occurred, then one must seriously question the value of the service this company claims to offer. I expect an urgent, clear and honest update on my claim, including confirmation of when payment will be made. I do not need another automated response or a link directing me back to the same unhelpful status. I need accountability, urgency and action. i think its time *** understand that this is not merely a matter of poor customer service. It is a failure to provide support to a grieving family at one of the most difficult moments of their lives. I am thoroughly disappointed, and I expect *** to treat this matter with the urgency and seriousness it deserves.
1 reviews | Active since Sept 2012
POOR CUSTOMER SERVICE
I am extremely disappointed and disgusted by the appalling level of service provided by this company. I submitted a funeral claim on Tuesday and was sent a self-service link to track its progress. However, the status continues to indicate that the claim is "in progress", with no meaningful update or indication of when payment will be made. This is completely unacceptable, especially when funeral arrangements are already underway and the family is under immense emotional and financial pressure. It is utterly frustrating that, during such a painful and difficult time, I am forced to wait on a company that appears to have little regard for the urgency and sensitivity of a funeral claim. A funeral is not an ordinary event that can simply be postponed while the company takes its time processing paperwork. The family has responsibilities to fulfil, arrangements to finalise, and expenses to cover. Yet, instead of receiving the support and reassurance expected from a funeral policy provider, I am left checking a useless tracking link that offers no real answers. After reading the reviews about *** , I have honestly lost much of the hope I initially had that this claim would be paid promptly. I was at least hoping that payment would be made by tomorrow so that the funeral arrangements could proceed without further complications. Unfortunately, the experiences shared by other customers have left me deeply concerned and questioning whether *** understands the seriousness of the service it is supposed to provide. This level of service is disgraceful, insensitive and completely unacceptable. People take out funeral policies precisely so that their families are not left stranded and helpless at the very moment they need financial assistance the most. If beneficiaries must struggle, chase updates and worry about whether claims will be paid when a death has already occurred, then one must seriously question the value of the service this company claims to offer. I expect an urgent, clear and honest update on my claim, including confirmation of when payment will be made. I do not need another automated response or a link directing me back to the same unhelpful status. I need accountability, urgency and action. i think its time *** understand that this is not merely a matter of poor customer service. It is a failure to provide support to a grieving family at one of the most difficult moments of their lives. I am thoroughly disappointed, and I expect *** to treat this matter with the urgency and seriousness it deserves.
1 reviews | Active since Jun 2017
IUA keep delaying my claim for no reason
I am extremely disappointed by the service of IUA company I took a policy with them at Ackermans I registered a claim with them after my son got ******ed they requested for documents, I sent them all the information they needed from my side now they telling me that they need to confirm with the investigating officer they can't reach him on the landline I provided them with the Cellphone number they say they haven't been able to get hold of him Where's when I contacted the investigating officer he says they already spoken with him I don't know how this company operates seems like they are ******** people. Had a claim with capitec as well I registered a claim I got payed the next day without any glitches.
1 reviews | Active since Jun 2017
IUA keep delaying my claim for no reason
I am extremely disappointed by the service of IUA company I took a policy with them at Ackermans I registered a claim with them after my son got ******ed they requested for documents, I sent them all the information they needed from my side now they telling me that they need to confirm with the investigating officer they can't reach him on the landline I provided them with the Cellphone number they say they haven't been able to get hold of him Where's when I contacted the investigating officer he says they already spoken with him I don't know how this company operates seems like they are ******** people. Had a claim with capitec as well I registered a claim I got payed the next day without any glitches.
1 reviews | Active since Sept 2026
Beware it's a ****
Horllad is ****ming people through this company. I submitted a funeral claim over a month ago and submitted all the necessary documents and yet whenever I ask for progress status, I find out then that something else is missing every single time. They keep stalling, absolute disgusting. I would never recommend them even to my greatest enemy. Surely they are regulated by a governing board, this needs to be reported to an ombudsman so that they can be out of business instead of ****ming people.
1 reviews | Active since Sept 2026
Beware it's a ****
Horllad is ****ming people through this company. I submitted a funeral claim over a month ago and submitted all the necessary documents and yet whenever I ask for progress status, I find out then that something else is missing every single time. They keep stalling, absolute disgusting. I would never recommend them even to my greatest enemy. Surely they are regulated by a governing board, this needs to be reported to an ombudsman so that they can be out of business instead of ****ming people.
1 reviews | Active since Nov 2023
Pep/Hollard IUA is horrible
I am extremely disappointed with my experience with PEP/Hollard/IUA Insurance. I submitted my claim together with Doves two weeks ago. Doves processed and paid their portion by Wednesday the same week, while IUA has still not paid me. What has made this experience even worse is the constant excuses and conflicting information I have received. I was told that IUA needed to contact the informant, and when I followed up, I was told they had not yet contacted them. However, I later found out that the informant had in fact already been contacted. This has left me feeling frustrated and misled. The delay has had a very real impact on me. I actually missed my uncle’s funeral because I was waiting for this claim to be paid, and I have had to borrow money to cover expenses in the meantime. I understand that insurance claims need to be verified and processed properly, but two weeks of waiting, repeated excuses and conflicting information is unacceptable, especially when another insurer involved in the same claim managed to pay within days. This has been an extremely stressful and disappointing experience, and it has seriously affected my confidence in IUA/Hollard’s service. I hope they take this complaint seriously and improve the way they handle and communicate with customers who are already going through difficult circumstances.
1 reviews | Active since Nov 2023
Pep/Hollard IUA is horrible
I am extremely disappointed with my experience with PEP/Hollard/IUA Insurance. I submitted my claim together with Doves two weeks ago. Doves processed and paid their portion by Wednesday the same week, while IUA has still not paid me. What has made this experience even worse is the constant excuses and conflicting information I have received. I was told that IUA needed to contact the informant, and when I followed up, I was told they had not yet contacted them. However, I later found out that the informant had in fact already been contacted. This has left me feeling frustrated and misled. The delay has had a very real impact on me. I actually missed my uncle’s funeral because I was waiting for this claim to be paid, and I have had to borrow money to cover expenses in the meantime. I understand that insurance claims need to be verified and processed properly, but two weeks of waiting, repeated excuses and conflicting information is unacceptable, especially when another insurer involved in the same claim managed to pay within days. This has been an extremely stressful and disappointing experience, and it has seriously affected my confidence in IUA/Hollard’s service. I hope they take this complaint seriously and improve the way they handle and communicate with customers who are already going through difficult circumstances.
1 reviews | Active since Jul 2026
worst company to deal with
I wish to lodge a formal complaint against Thereshen Naicker regarding the manner in which my WARRANTY claim is being handled. Thereshen contacted the workshop where my vehicle is currently being repaired and advised them that the insurance company would be authorising parts for my vehicle that I do not want fitted. He informed the workshop that the clutch kit would be sourced from Goldwagen and imp**** that it would be a Chinese-manufactured brand. Which he **** about as Goldwagen confirmed and even gave me a letter confirming that there is no chinese brand clutch kit for my car, so Thereshen priced his own parts and claimed it against my wishes. He made his own quote and didnt use what the workshop has sent. When asked what clutch brand he quoted against no response was given. As my vehicle has travelled less than 70,000 km, I do not believe it is appropriate to fit inferior or aftermarket components of this nature. To verify this information, I contacted Goldwagen directly. I was advised that they do not supply any Chinese-manufactured clutch and flywheel kits for my vehicle and that the only brand they stock for this application is LUK, which is the original equipment manufacturer (OEM) supplier. As the owner of the vehicle, I believe I have the right to choose suitable, quality replacement . I am extremely dissatisfied with the way this matter has been handled and request that this issue be investigated urgently You take a warranty plan so your car is in good condition but this warranty calls around to get parts prices on cheap parts and expects you to know pay if you want good parts in your car, This is a double up policy but they not willing to keep up to what the policy says, this policy was sold by toyota when the car was purchased from them, it was not my choice to have this policy, a formal complaint was also logged with Toyota to not sell this to their customers, rather deal with innovations because these people who have assessors who sit behind their desk and want to do the job of a workshop, then I should have brought my car to Thereshen to repair it, I even called the offices to speak to him and I was told he would return my call and till now I got no call. My car is at the workshop for 3 weeks waiting for this to be finalized
1 reviews | Active since Jul 2026
worst company to deal with
I wish to lodge a formal complaint against Thereshen Naicker regarding the manner in which my WARRANTY claim is being handled. Thereshen contacted the workshop where my vehicle is currently being repaired and advised them that the insurance company would be authorising parts for my vehicle that I do not want fitted. He informed the workshop that the clutch kit would be sourced from Goldwagen and imp**** that it would be a Chinese-manufactured brand. Which he **** about as Goldwagen confirmed and even gave me a letter confirming that there is no chinese brand clutch kit for my car, so Thereshen priced his own parts and claimed it against my wishes. He made his own quote and didnt use what the workshop has sent. When asked what clutch brand he quoted against no response was given. As my vehicle has travelled less than 70,000 km, I do not believe it is appropriate to fit inferior or aftermarket components of this nature. To verify this information, I contacted Goldwagen directly. I was advised that they do not supply any Chinese-manufactured clutch and flywheel kits for my vehicle and that the only brand they stock for this application is LUK, which is the original equipment manufacturer (OEM) supplier. As the owner of the vehicle, I believe I have the right to choose suitable, quality replacement . I am extremely dissatisfied with the way this matter has been handled and request that this issue be investigated urgently You take a warranty plan so your car is in good condition but this warranty calls around to get parts prices on cheap parts and expects you to know pay if you want good parts in your car, This is a double up policy but they not willing to keep up to what the policy says, this policy was sold by toyota when the car was purchased from them, it was not my choice to have this policy, a formal complaint was also logged with Toyota to not sell this to their customers, rather deal with innovations because these people who have assessors who sit behind their desk and want to do the job of a workshop, then I should have brought my car to Thereshen to repair it, I even called the offices to speak to him and I was told he would return my call and till now I got no call. My car is at the workshop for 3 weeks waiting for this to be finalized
1 reviews | Active since Jun 2026
HOLLARD IUA FUNERAL COVER - Total Lies
A truly painful and frustrating experience at the worst of times when I've lost my rock, my mum. Claim for her funeral cover has not been paid with several excuses. Last update being. Its with audit. This seems to be a Hollard/IUA pattern of burdening customers who are at their lowest.
1 reviews | Active since Jun 2026
HOLLARD IUA FUNERAL COVER - Total Lies
A truly painful and frustrating experience at the worst of times when I've lost my rock, my mum. Claim for her funeral cover has not been paid with several excuses. Last update being. Its with audit. This seems to be a Hollard/IUA pattern of burdening customers who are at their lowest.