worst company to deal with

I wish to lodge a formal complaint against Thereshen Naicker regarding the manner in which my WARRANTY claim is being handled.

Thereshen contacted the workshop where my vehicle is currently being repaired and advised them that the insurance company would be authorising parts for my vehicle that I do not want fitted.

He informed the workshop that the clutch kit would be sourced from Goldwagen and imp**** that it would be a Chinese-manufactured brand. Which he **** about as Goldwagen confirmed and even gave me a letter confirming that there is no chinese brand clutch kit for my car, so Thereshen priced his own parts and claimed it against my wishes. He made his own quote and didnt use what the workshop has sent. When asked what clutch brand he quoted against no response was given. As my vehicle has travelled less than 70,000 km, I do not believe it is appropriate to fit inferior or aftermarket components of this nature.

To verify this information, I contacted Goldwagen directly. I was advised that they do not supply any Chinese-manufactured clutch and flywheel kits for my vehicle and that the only brand they stock for this application is LUK, which is the original equipment manufacturer (OEM) supplier.

As the owner of the vehicle, I believe I have the right to choose suitable, quality replacement . I am extremely dissatisfied with the way this matter has been handled and request that this issue be investigated urgently

You take a warranty plan so your car is in good condition but this warranty calls around to get parts prices on cheap parts and expects you to know pay if you want good parts in your car, This is a double up policy but they not willing to keep up to what the policy says, this policy was sold by toyota when the car was purchased from them, it was not my choice to have this policy, a formal complaint was also logged with Toyota to not sell this to their customers, rather deal with innovations because these people who have assessors who sit behind their desk and want to do the job of a workshop, then I should have brought my car to Thereshen to repair it, I even called the offices to speak to him and I was told he would return my call and till now I got no call. My car is at the workshop for 3 weeks waiting for this to be finalized