IUA keep delaying my claim for no reason

I am extremely disappointed by the service of IUA company

I took a policy with them at Ackermans

I registered a claim with them after my son got ******ed they requested for documents, I sent them all the information they needed from my side now they telling me that they need to confirm with the investigating officer they can't reach him on the landline I provided them with the Cellphone number they say they haven't been able to get hold of him

Where's when I contacted the investigating officer he says they already spoken with him

I don't know how this company operates seems like they are ******** people.

Had a claim with capitec as well I registered a claim I got payed the next day without any glitches.