Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Ithuba Lottery is described by players as a platform where money enters easily but is very hard to retrieve. Recurring themes are locked wallets after the November 2025 website and app rebuild, the repeated 'sequence contains no elements' password error, unpaid or short-paid winnings, and deposits taken without being credited. Positive experiences exist but are rare and usually follow lengthy escalation.
Top Strengths:
- •Withdrawals, Payouts & Billing: The strongest of the scored themes, though still weak. A minority of players confirm deposits and withdrawals completing without friction, and some report winnings finally landing in their bank account after a long wait, with thanks expressed.
TrustIndex
2.4
NPS Score
-75
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Ithuba Lottery
What do customers say about Ithuba Lottery?
Based on recent customer reviews, Ithuba Lottery is described by players as a platform where money enters easily but is very hard to retrieve. Recurring themes are locked wallets after the November 2025 website and app rebuild, the repeated 'sequence contains no elements' password error, unpaid or short-paid winnings, and deposits taken without being credited. Positive experiences exist but are rare and usually follow lengthy escalation.
What is Ithuba Lottery's biggest strength?
Ithuba Lottery's biggest strength, according to Hellopeter's AI analysis, is Withdrawals, Payouts & Billing. The strongest of the scored themes, though still weak. A minority of players confirm deposits and withdrawals completing without friction, and some report winnings finally landing in their bank account after a long wait, with thanks expressed.
What are the most common complaints about Ithuba Lottery?
The most common complaint about Ithuba Lottery, based on Hellopeter's AI analysis of recent customer reviews, is Platform, Product & Experience. The revamped website and Android app draw heavy criticism for spinning banners, vanished ticket and transaction history, Ozow and Capitec Pay failures, Daily Lotto and Eaziwin not loading, and suspicion about quick pick randomness and reduced division payouts.
Is Ithuba Lottery trustworthy?
Ithuba Lottery has a TrustIndex of 2.4 out of 10 on Hellopeter, based on 82 reviews in the last 12 months. They reply to 79% of negative reviews, typically within 48 hours 17 min. Hellopeter has tracked Ithuba Lottery across 796 total reviews. How is the TrustIndex calculated? →
Recent reviews (82)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2024
I'm still waiting on...
I'm still waiting on my winnings from Tuesday night, is this a ****?
1 reviews | Active since Jan 2024
I'm still waiting on...
I'm still waiting on my winnings from Tuesday night, is this a ****?
1 reviews | Active since Dec 2012
Ithuba Lottery Theft
I keep getting emails to remind me to withdraw my funds. So I try login, they say my password is wrong. Then I select forgot password, select email to send OPT number to obtain a new pass word. No email arrives, I do this a couple of times still no email with OPT number. So I try message OPT via cell number. Still no OPT number. Now I ask why send the reminder email about the funds if they are never going to refund your funds to you?
1 reviews | Active since Dec 2012
Ithuba Lottery Theft
I keep getting emails to remind me to withdraw my funds. So I try login, they say my password is wrong. Then I select forgot password, select email to send OPT number to obtain a new pass word. No email arrives, I do this a couple of times still no email with OPT number. So I try message OPT via cell number. Still no OPT number. Now I ask why send the reminder email about the funds if they are never going to refund your funds to you?
1 reviews | Active since Aug 2026
Stressed out by ithuba games
I keep getting emails from ithuba games saying i have a balance in my wallet i need to withdraw. When i request to login the password reset code never comes ..then i emailed them they told me they will assist to recover it for me that was june. Then i called them asking a consultant to assist me and she told me that everyone received those emails even people without a balance in their wallet i should ignore the email. It did not settle well with me got very disappointed .. i kept trying on my own to recover password nothing co es even if i use my cellphone number. Today again i receive an email from ithuba games saying i only have up to 31 august to get the funds out of my wallet. How possible is it that out of no where ithuba games will have my correct email sending me repeatedly email of me having a possitive balance to withdraw that i cant have access to the account and consultant to tell me to forget about it its just random emails sent to everyone..so does this mean the whole country is receiving such.. what a joke! Can someone assist me urgently so i can veiw this wallet balance for my self. Ithuba games.co.za link is ridiculously unhelpful if it works at all.
1 reviews | Active since Aug 2026
Stressed out by ithuba games
I keep getting emails from ithuba games saying i have a balance in my wallet i need to withdraw. When i request to login the password reset code never comes ..then i emailed them they told me they will assist to recover it for me that was june. Then i called them asking a consultant to assist me and she told me that everyone received those emails even people without a balance in their wallet i should ignore the email. It did not settle well with me got very disappointed .. i kept trying on my own to recover password nothing co es even if i use my cellphone number. Today again i receive an email from ithuba games saying i only have up to 31 august to get the funds out of my wallet. How possible is it that out of no where ithuba games will have my correct email sending me repeatedly email of me having a possitive balance to withdraw that i cant have access to the account and consultant to tell me to forget about it its just random emails sent to everyone..so does this mean the whole country is receiving such.. what a joke! Can someone assist me urgently so i can veiw this wallet balance for my self. Ithuba games.co.za link is ridiculously unhelpful if it works at all.
1 reviews | Active since Jul 2020
I cant access my account and withdraw
Ithuba Lottery - Unable to reset password to access Ithuba Lottery website I'm trying to access my account but I have had no success in doing so. I tried to reset my password but this does not work, when trying to reset and enter my new password I receive an error message stating "sequence contains no elements" after this message the only action I can perform is request a new OTP and that is where your system gets stuck! Can you resolve the issue with my Ithuba lottery profile
1 reviews | Active since Jul 2020
I cant access my account and withdraw
Ithuba Lottery - Unable to reset password to access Ithuba Lottery website I'm trying to access my account but I have had no success in doing so. I tried to reset my password but this does not work, when trying to reset and enter my new password I receive an error message stating "sequence contains no elements" after this message the only action I can perform is request a new OTP and that is where your system gets stuck! Can you resolve the issue with my Ithuba lottery profile
1 reviews | Active since Feb 2010
Ithuba Lottery - Unable to reset password to access Ithuba Lottery website
I'm trying to access my account but I have had no success in doing so. I tried to reset my password but this does not work, when trying to reset and enter my new password I receive an error message stating "sequence contains no elements" after this message the only action I can perform is request a new OTP and that is where your system gets stuck! Can you resolve the issue with my Ithuba lottery profile?
1 reviews | Active since Feb 2010
Ithuba Lottery - Unable to reset password to access Ithuba Lottery website
I'm trying to access my account but I have had no success in doing so. I tried to reset my password but this does not work, when trying to reset and enter my new password I receive an error message stating "sequence contains no elements" after this message the only action I can perform is request a new OTP and that is where your system gets stuck! Can you resolve the issue with my Ithuba lottery profile?