Based on recent customer reviews, Ismail & Dahya Attorneys draws heavy criticism as a debt collection firm acting for FNB, Vodacom, Standard Bank and Wesbank. The dominant complaints involve outstanding paid-up letters after settlements, credit bureau listings not being corrected, silent or dropped calls at odd hours, contact about accounts belonging to other people, and threats of legal action even where payment arrangements exist. Emails and settlement quote requests reportedly go unanswered. A small number of reviewers praised consultant Rhulani Kubayi for patience and professionalism.
Replied to 2% of negative reviews
Reply time on negative reviews: 457h 6m
TrustIndex
1.8
Reply Time
457h 6m
NPS Score
-100
Recommended: Unlikely
Replied to 2% of negative reviews
Reply time on negative reviews: 457h 6m
Nov '25 - Oct '26
Frequently Asked Questions About Ismail & Dahya Attorneys
What do customers say about Ismail & Dahya Attorneys?
Based on recent customer reviews, Ismail & Dahya Attorneys draws heavy criticism as a debt collection firm acting for FNB, Vodacom, Standard Bank and Wesbank. The dominant complaints involve outstanding paid-up letters after settlements, credit bureau listings not being corrected, silent or dropped calls at odd hours, contact about accounts belonging to other people, and threats of legal action even where payment arrangements exist. Emails and settlement quote requests reportedly go unanswered. A small number of reviewers praised consultant Rhulani Kubayi for patience and professionalism.
Is Ismail & Dahya Attorneys trustworthy?
Ismail & Dahya Attorneys has a TrustIndex of 1.8 out of 10 on Hellopeter, based on 43 reviews in the last 12 months. They reply to 2% of negative reviews, typically within 457 hours 6 min. Hellopeter has tracked Ismail & Dahya Attorneys across 136 total reviews. How is the TrustIndex calculated? →
Recent reviews (43)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Sept 2010
Terrible!!!!
FORMAL COMPLAINT – FAILURE TO FINALISE SETTLED ACCOUNT AND REPEATED UNNECESSARY COMMUNICATION To: Hello Peter / Ismail & Dahya Attorneys I am lodging this formal complaint regarding the ongoing handling of a matter that I believed had been resolved and closed approximately one year ago. This matter relates to Standard Bank Complaint Case Number ***9 and the associated account and legal/collections administration. Background In September 2025, I engaged directly with Standard Bank’s Complaint Resolution Centre regarding the outstanding matter. Following the assessment of my financial circumstances and submission of the requested documentation, Standard Bank approved a settlement proposal. On 8 September 2025, Standard Bank confirmed in writing that my settlement offer had been accepted and instructed me to make payment so that the account could be closed. I subsequently made the required payment of R25,000.00 and supp**** the necessary proof of payment. Standard Bank then confirmed that the relevant information would be passed to the appropriate team to proceed with the account closure. On 9 September 2025, Standard Bank issued a Paid-Up Letter confirming the paid-up status of the account. I was also advised that the complaint would be closed on Standard Bank's side. Based on these written confirmations, I reasonably understood that the matter had been resolved and that the necessary internal administration would be completed. Current Problem Despite the above, I am now, approximately a year later, still having to deal with correspondence relating to this same matter, receiving inundated phone calls, and threatening messages from Ismail & Dahya Attorneys On 16 September 2026, I again supp**** the relevant Paid-Up Letter and proof of payment to the collections/legal representatives and Standard Bank's Complaint Resolution Centre. I specifically requested that the relevant parties communicate directly with one another, finalise the matter internally, formally close the file and ensure that any necessary credit bureau updates are attended to. Instead of receiving a clear final resolution, I am continuing to receive correspondence and requests relating to the same matter. This is extremely frustrating and unacceptable. I have already: • Followed Standard Bank's settlement process; • Made the settlement payment as agreed; • Supp**** proof of payment; • Supp**** the Paid-Up Letter issued by Standard Bank; • Engaged with Standard Bank's Complaint Resolution Centre; • Provided the information requested from me; • Repeatedly attempted to assist in getting the matter properly finalised; and • Requested that the relevant departments and representatives communicate directly with one another. My Concern What I find particularly concerning is that I am being placed in the middle of an internal administrative matter between different parties and departments. I should not have to repeatedly explain the same circumstances, resend documentation, or chase different departments to communicate with each other when the settlement has already been accepted and payment has been made. The email trail clearly demonstrates that Standard Bank was aware of the settlement and that a Paid-Up Letter was subsequently issued. I therefore cannot understand why this matter remains unresolved or why I continue to receive repetitive communication requiring my involvement. This has caused me unnecessary frustration, inconvenience, and concern, particularly because the matter relates to my financial records and credit profile. I have worked hard to maintain a good credit record, and it is extremely concerning to have to deal with the potential consequences of an administrative failure after an account has already been settled. What I Require I am requesting that Standard Bank urgently: 1. Investigate the entire matter and the apparent breakdown in communication between the relevant departments and/or appointed representatives. 2. Confirm in writing the current status of the account and associated file. 3. Confirm that the account has been formally closed/finalised following the agreed settlement. 4. Confirm that the Paid-Up Letter has been correctly recorded on the relevant systems. 5. Confirm whether any information relating to this account remains with any credit bureau and, if so, that the necessary updates have been submitted. 6. Ensure that all relevant internal departments, collections teams and legal representatives are provided with the correct status of the account. 7. Ensure that I am not subjected to further repetitive correspondence regarding the same matter, unless there is genuinely new information requiring my response. 8. Provide me with one clear written outcome confirming that the matter has been fully resolved. Final Comment I have been cooperative throughout this process and have provided everything requested of me. What is particularly disappointing is that I should not still be dealing with this matter after having comp**** with the settlement arrangement and receiving written confirmation from Standard Bank that the account was paid up and that the complaint would be closed. I am therefore formally escalating this matter through Hello Peter because the current handling of the issue has not resulted in a satisfactory final resolution. I respectfully request that Standard Bank now take ownership of the matter, communicate internally with the relevant parties and provide me with a definitive written resolution rather than continuing to direct repetitive correspondence to me. I expect this complaint to be properly investigated and resolved, with written confirmation of the final outcome. Regards, Theresa Moss
1 reviews | Active since Sept 2010
Terrible!!!!
FORMAL COMPLAINT – FAILURE TO FINALISE SETTLED ACCOUNT AND REPEATED UNNECESSARY COMMUNICATION To: Hello Peter / Ismail & Dahya Attorneys I am lodging this formal complaint regarding the ongoing handling of a matter that I believed had been resolved and closed approximately one year ago. This matter relates to Standard Bank Complaint Case Number ***9 and the associated account and legal/collections administration. Background In September 2025, I engaged directly with Standard Bank’s Complaint Resolution Centre regarding the outstanding matter. Following the assessment of my financial circumstances and submission of the requested documentation, Standard Bank approved a settlement proposal. On 8 September 2025, Standard Bank confirmed in writing that my settlement offer had been accepted and instructed me to make payment so that the account could be closed. I subsequently made the required payment of R25,000.00 and supp**** the necessary proof of payment. Standard Bank then confirmed that the relevant information would be passed to the appropriate team to proceed with the account closure. On 9 September 2025, Standard Bank issued a Paid-Up Letter confirming the paid-up status of the account. I was also advised that the complaint would be closed on Standard Bank's side. Based on these written confirmations, I reasonably understood that the matter had been resolved and that the necessary internal administration would be completed. Current Problem Despite the above, I am now, approximately a year later, still having to deal with correspondence relating to this same matter, receiving inundated phone calls, and threatening messages from Ismail & Dahya Attorneys On 16 September 2026, I again supp**** the relevant Paid-Up Letter and proof of payment to the collections/legal representatives and Standard Bank's Complaint Resolution Centre. I specifically requested that the relevant parties communicate directly with one another, finalise the matter internally, formally close the file and ensure that any necessary credit bureau updates are attended to. Instead of receiving a clear final resolution, I am continuing to receive correspondence and requests relating to the same matter. This is extremely frustrating and unacceptable. I have already: • Followed Standard Bank's settlement process; • Made the settlement payment as agreed; • Supp**** proof of payment; • Supp**** the Paid-Up Letter issued by Standard Bank; • Engaged with Standard Bank's Complaint Resolution Centre; • Provided the information requested from me; • Repeatedly attempted to assist in getting the matter properly finalised; and • Requested that the relevant departments and representatives communicate directly with one another. My Concern What I find particularly concerning is that I am being placed in the middle of an internal administrative matter between different parties and departments. I should not have to repeatedly explain the same circumstances, resend documentation, or chase different departments to communicate with each other when the settlement has already been accepted and payment has been made. The email trail clearly demonstrates that Standard Bank was aware of the settlement and that a Paid-Up Letter was subsequently issued. I therefore cannot understand why this matter remains unresolved or why I continue to receive repetitive communication requiring my involvement. This has caused me unnecessary frustration, inconvenience, and concern, particularly because the matter relates to my financial records and credit profile. I have worked hard to maintain a good credit record, and it is extremely concerning to have to deal with the potential consequences of an administrative failure after an account has already been settled. What I Require I am requesting that Standard Bank urgently: 1. Investigate the entire matter and the apparent breakdown in communication between the relevant departments and/or appointed representatives. 2. Confirm in writing the current status of the account and associated file. 3. Confirm that the account has been formally closed/finalised following the agreed settlement. 4. Confirm that the Paid-Up Letter has been correctly recorded on the relevant systems. 5. Confirm whether any information relating to this account remains with any credit bureau and, if so, that the necessary updates have been submitted. 6. Ensure that all relevant internal departments, collections teams and legal representatives are provided with the correct status of the account. 7. Ensure that I am not subjected to further repetitive correspondence regarding the same matter, unless there is genuinely new information requiring my response. 8. Provide me with one clear written outcome confirming that the matter has been fully resolved. Final Comment I have been cooperative throughout this process and have provided everything requested of me. What is particularly disappointing is that I should not still be dealing with this matter after having comp**** with the settlement arrangement and receiving written confirmation from Standard Bank that the account was paid up and that the complaint would be closed. I am therefore formally escalating this matter through Hello Peter because the current handling of the issue has not resulted in a satisfactory final resolution. I respectfully request that Standard Bank now take ownership of the matter, communicate internally with the relevant parties and provide me with a definitive written resolution rather than continuing to direct repetitive correspondence to me. I expect this complaint to be properly investigated and resolved, with written confirmation of the final outcome. Regards, Theresa Moss
1 reviews | Active since Sept 2026
Poor service delivery
They mislead me on purpose for me to pay a settlement discounts that they say it doesn't exists immediately after I made payment. However they have being sending sms an emails about the discounts offer. This company is ******* 🗑. Let's unite and send complaints to NCR and debt council to report their misconduct and ********* behavior.
1 reviews | Active since Sept 2026
Poor service delivery
They mislead me on purpose for me to pay a settlement discounts that they say it doesn't exists immediately after I made payment. However they have being sending sms an emails about the discounts offer. This company is ******* 🗑. Let's unite and send complaints to NCR and debt council to report their misconduct and ********* behavior.
1 reviews | Active since Aug 2026
Poor service Ishmael and Dhaya with FNB
I settled my FNB account in full on 22 July 2026, paying the agreed settlement amount of R27,335.92 as negotiated with Ismail and Dahya Attorneys, acting on FNB's behalf. On 28 July 2026, Ismail and Dahya confirmed receipt of my proof of payment via email and advised that the account would be referred to FNB for closure, with a paid-up letter to follow within a 21 working day SLA. That period has now passed. I have received no paid-up letter and no confirmation that the account has been closed. My credit report dated 7 August 2026 still reflected this account as active with a balance owing, despite having settled it weeks earlier and in full. I followed up again in writing and have still not received a response. I have honoured my settlement agreement in full and on time, with proof of payment. I now need FNB and Ismail and Dahya Attorneys to honour their side: issue the paid-up letter and correct my credit bureau listing without further delay.
1 reviews | Active since Aug 2026
Poor service Ishmael and Dhaya with FNB
I settled my FNB account in full on 22 July 2026, paying the agreed settlement amount of R27,335.92 as negotiated with Ismail and Dahya Attorneys, acting on FNB's behalf. On 28 July 2026, Ismail and Dahya confirmed receipt of my proof of payment via email and advised that the account would be referred to FNB for closure, with a paid-up letter to follow within a 21 working day SLA. That period has now passed. I have received no paid-up letter and no confirmation that the account has been closed. My credit report dated 7 August 2026 still reflected this account as active with a balance owing, despite having settled it weeks earlier and in full. I followed up again in writing and have still not received a response. I have honoured my settlement agreement in full and on time, with proof of payment. I now need FNB and Ismail and Dahya Attorneys to honour their side: issue the paid-up letter and correct my credit bureau listing without further delay.
1 reviews | Active since Aug 2026
Continued calls despite payments and account transfer
I am very concerned and frustrated by my experience with this company. I have made payments on my account up until it was transferred to another company, yet I continue to receive calls regarding the account. I have already contacted the bank several times and made complaints about this matter, but the calls continue. I have also experienced repeated dropped calls on both my landline and cellphone. On some occasions, I answer the phone and there is complete silence before the call ends. On other occasions, there is a delay of several seconds before someone speaks. I have proof of my payments and have been trying to resolve this matter through the proper channels. I have also noticed that other customers are reporting similar experiences, including continued calls after making payments or settling their accounts. I would simply like my account and payments to be properly checked, the communication between the parties to be corrected, and these unnecessary calls to stop. I hope this matter will be properly investigated and resolved.
1 reviews | Active since Aug 2026
Continued calls despite payments and account transfer
I am very concerned and frustrated by my experience with this company. I have made payments on my account up until it was transferred to another company, yet I continue to receive calls regarding the account. I have already contacted the bank several times and made complaints about this matter, but the calls continue. I have also experienced repeated dropped calls on both my landline and cellphone. On some occasions, I answer the phone and there is complete silence before the call ends. On other occasions, there is a delay of several seconds before someone speaks. I have proof of my payments and have been trying to resolve this matter through the proper channels. I have also noticed that other customers are reporting similar experiences, including continued calls after making payments or settling their accounts. I would simply like my account and payments to be properly checked, the communication between the parties to be corrected, and these unnecessary calls to stop. I hope this matter will be properly investigated and resolved.
1 reviews | Active since May 2012
No Communication, Just Threats
I have been making regular payments towards my account, yet instead of communicating with me properly or working with me to resolve the matter, I continue to receive threatening legal correspondence. I have tried to engage and have made it clear that I am willing to pay R1,000 per month. Despite this, there has been very little communication and the matter has continued to escalate. I understand that attorneys have a responsibility to collect outstanding accounts, but there should still be reasonable communication and consideration when a person is actively making payments and trying to resolve the matter. Being repeatedly threatened with legal action while making payments is extremely stressful and unnecessary. I expected a more professional and constructive approach from a legal firm.
1 reviews | Active since May 2012
No Communication, Just Threats
I have been making regular payments towards my account, yet instead of communicating with me properly or working with me to resolve the matter, I continue to receive threatening legal correspondence. I have tried to engage and have made it clear that I am willing to pay R1,000 per month. Despite this, there has been very little communication and the matter has continued to escalate. I understand that attorneys have a responsibility to collect outstanding accounts, but there should still be reasonable communication and consideration when a person is actively making payments and trying to resolve the matter. Being repeatedly threatened with legal action while making payments is extremely stressful and unnecessary. I expected a more professional and constructive approach from a legal firm.
1 reviews | Active since Aug 2026
SHOCKING SERVICE
SHOCKING! I paid up a FNB loan that was handed over to these attorneys! I have been emailing for two weeks to receive a status update on how far the letter is/ when can i receive the letter etc. No one has any clue as to what's going on! FNB should reconsider who they use to do there collections .You are quick to blacklist but your customer service is SHOCKING!!!!!!!!!!!!!!!!!!!I am still waiting for my letter!
1 reviews | Active since Aug 2026
SHOCKING SERVICE
SHOCKING! I paid up a FNB loan that was handed over to these attorneys! I have been emailing for two weeks to receive a status update on how far the letter is/ when can i receive the letter etc. No one has any clue as to what's going on! FNB should reconsider who they use to do there collections .You are quick to blacklist but your customer service is SHOCKING!!!!!!!!!!!!!!!!!!!I am still waiting for my letter!
1 reviews | Active since Aug 2026
Incorrect SMS messages indicating substandard company record management
I keep receiving SMS messages that are not applicable to me. I do not have an outstanding Vodacom account. I previously informed them of this, and they acknowledged that the message had been sent to the wrong person. However, they have not updated their records to rectify the matter. I am not the person being referred to in the SMS. Message: " VODACOM: ***x ***xx We understand that circumstances can change. Your account currently has R[Amount] outstanding. Contact Ismail Dahya Attorneys on ***, WhatsApp *** email vodaco****alaw.co.za Ref : VPCH******x so we can assist you with a suitable payment solution."
1 reviews | Active since Aug 2026
Incorrect SMS messages indicating substandard company record management
I keep receiving SMS messages that are not applicable to me. I do not have an outstanding Vodacom account. I previously informed them of this, and they acknowledged that the message had been sent to the wrong person. However, they have not updated their records to rectify the matter. I am not the person being referred to in the SMS. Message: " VODACOM: ***x ***xx We understand that circumstances can change. Your account currently has R[Amount] outstanding. Contact Ismail Dahya Attorneys on ***, WhatsApp *** email vodaco****alaw.co.za Ref : VPCH******x so we can assist you with a suitable payment solution."
1 reviews | Active since Dec 2025
Disgusting manners and total incompetence
Absolute WORST business to deal with. They are incredibly rude, have absolutely no respect for the clients they deal with and threaten you without any foundation or due process. You have a payment arrangement in place and they phone you every day because they don't communicate within the company, and ask you the same thing 6 days in a row!! They ask you for your birth date, you tell them the year, month and day....." no, I need your birth date with the day, month and year in that order"....are you serious?! This is the level of stupidity we have to deal with. They cannot even read a birthdate. I am beyond livid at the incompetence of this company. Clearly the entire nation of South Africa thinks they deserve less than a one star review!!
1 reviews | Active since Dec 2025
Disgusting manners and total incompetence
Absolute WORST business to deal with. They are incredibly rude, have absolutely no respect for the clients they deal with and threaten you without any foundation or due process. You have a payment arrangement in place and they phone you every day because they don't communicate within the company, and ask you the same thing 6 days in a row!! They ask you for your birth date, you tell them the year, month and day....." no, I need your birth date with the day, month and year in that order"....are you serious?! This is the level of stupidity we have to deal with. They cannot even read a birthdate. I am beyond livid at the incompetence of this company. Clearly the entire nation of South Africa thinks they deserve less than a one star review!!