Continued calls despite payments and account transfer

I am very concerned and frustrated by my experience with this company.

I have made payments on my account up until it was transferred to another company, yet I continue to receive calls regarding the account. I have already contacted the bank several times and made complaints about this matter, but the calls continue.

I have also experienced repeated dropped calls on both my landline and cellphone. On some occasions, I answer the phone and there is complete silence before the call ends. On other occasions, there is a delay of several seconds before someone speaks.

I have proof of my payments and have been trying to resolve this matter through the proper channels. I have also noticed that other customers are reporting similar experiences, including continued calls after making payments or settling their accounts.

I would simply like my account and payments to be properly checked, the communication between the parties to be corrected, and these unnecessary calls to stop.

I hope this matter will be properly investigated and resolved.