Scores reflect the Overall AI Score for each category
Based on recent customer reviews, InDrive is described by South African riders as a platform where payment problems and unanswered support tickets dominate the experience. Customers consistently report drivers accepting trips, cancelling or marking rides complete without ever arriving, and money leaving their accounts with refunds promised but rarely delivered. A recurring theme is support that replies with scripted apologies, then goes silent when riders chase a resolution.
Top Strengths:
- •Delivery Speed & Reliability: Delivery Speed & Reliability (0.9) is the least damaged theme, as riders note that requests are accepted quickly and replacement rides can often be found within minutes. Even so, no-shows, instant cancellations and long waits at pickup points define most journeys described.
TrustIndex
1.7
NPS Score
-100
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About InDrive
What do customers say about InDrive?
Based on recent customer reviews, InDrive is described by South African riders as a platform where payment problems and unanswered support tickets dominate the experience. Customers consistently report drivers accepting trips, cancelling or marking rides complete without ever arriving, and money leaving their accounts with refunds promised but rarely delivered. A recurring theme is support that replies with scripted apologies, then goes silent when riders chase a resolution.
What is InDrive's biggest strength?
InDrive's biggest strength, according to Hellopeter's AI analysis, is Delivery Speed & Reliability. Delivery Speed & Reliability (0.9) is the least damaged theme, as riders note that requests are accepted quickly and replacement rides can often be found within minutes. Even so, no-shows, instant cancellations and long waits at pickup points define most journeys described.
What are the most common complaints about InDrive?
The most common complaint about InDrive, based on Hellopeter's AI analysis of recent customer reviews, is Customer Service & Support. Customer Service & Support (0.8) draws the heaviest criticism. Riders describe template replies, rotating consultants who repeat the same waiting periods, unanswered emails and no working phone line. Tickets close without the promised manager callback or any ownership of the issue.
Is InDrive trustworthy?
InDrive has a TrustIndex of 1.7 out of 10 on Hellopeter, based on 100 reviews in the last 12 months. Hellopeter has tracked InDrive across 332 total reviews. How is the TrustIndex calculated? →
Recent reviews (100)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2026
Terrible
Tried ***** money No safe card data Horrible customer service ************* drivers *******ed application used by *********
1 reviews | Active since Jul 2026
Terrible
Tried ***** money No safe card data Horrible customer service ************* drivers *******ed application used by *********
1 reviews | Active since Apr 2023
R4,772 in Disputed Charges, No Trips Taken, and Absolutely Pathetic Customer Support
R4,772 in Disputed Charges, No Trips Taken, and Absolutely Pathetic Customer Support I have genuinely never experienced such dismissive, ***********, and utterly frustrating customer service. On 18 October 2026, I attempted to book a ride using inDrive. Every time a driver accepted my request, the application would immediately mark the trip as completed and charge my account. No trip actually took place. Not a single kilometre was travelled. After several attempts, I discovered that my bank account had been hit with multiple charges. Nine transactions. R4,772 in total. For journeys I never took. Three of these transactions alone amounted to R3,350 (R1,175, R1,000 and R1,175). I have absolutely no explanation for these amounts. Every single transaction on my Absa banking records carries the merchant description “DL *Indriver ISO Cape Town 00ZA”. Naturally, I immediately contacted both Absa’s ***** department and inDrive support that very same evening. The bank opened a ***** investigation. And this is where inDrive’s customer service became an absolute joke. After reporting nearly R5,000 in disputed charges, inDrive’s response was to refer to two refunds of R258 and R259. Even assuming both refunds are successfully processed, that still leaves R4,255 unaccounted for. When I challenged this, their support representative told me that their system only showed those two transactions and that the remaining deductions were “not from our side at all”. Seriously? My bank statement clearly identifies inDrive as the merchant on all nine transactions. Yet instead of investigating why thousands of rands in charges appear under their merchant name, their support team simply denies responsibility. No proper investigation. No explanation for the three large transactions. No reconciliation of the charges against their payment records. Just a dismissive response telling me to contact my bank. I HAD ALREADY CONTACTED MY BANK. ON THE NIGHT IT HAPPENED. I even provided banking evidence to inDrive. Their response? A generic apology, a request for a bank statement, and then: “Request resolved.” Yes, they actually marked my complaint as resolved while thousands of rands remained disputed and unexplained. I contacted support again, only to receive essentially the same response and have the request marked as resolved AGAIN. How is this remotely acceptable? What concerns me even more is the potential security implication. If inDrive genuinely cannot identify transactions appearing under its merchant description, then who processed those payments? How were they authorised? Was there a payment-processing failure, a compromised account, or some other security issue? I am not claiming to know the answer, but these are serious questions that deserve an actual investigation. Instead, inDrive’s approach seems to be to deny responsibility, offer a generic apology, and close the support ticket as quickly as possible. Their customer support has effectively told me that the thousands of rands missing from my account are somebody else’s problem. That is not customer service. That is a complete failure of accountability. I am now left relying on my bank’s ***** investigation because inDrive apparently cannot be bothered to investigate transactions bearing its own merchant name. I want inDrive to: 1. Explain the origin of all nine disputed transactions. 2. Investigate why trips were marked completed without any journey taking place. 3. Account for the three unexplained large charges totalling R3,350. 4. Reconcile the full R4,772 against actual refunds and reversals. 5. Escalate this matter to its payments and security teams instead of repeatedly closing my complaints. I have screenshots of the transactions, the support conversations, and the complaints being marked as resolved. My advice to anyone considering using inDrive: be extremely cautious about linking your bank card to this application. I cannot recommend a service that, in my experience, allows this situation to occur and then responds to a serious financial complaint with such breathtaking indifference. inDrive, you have my banking evidence. You have been notified repeatedly. Stop closing my complaints and start investigating. R4,772 is not a minor inconvenience. It is my money, and I expect answers.
1 reviews | Active since Apr 2023
R4,772 in Disputed Charges, No Trips Taken, and Absolutely Pathetic Customer Support
R4,772 in Disputed Charges, No Trips Taken, and Absolutely Pathetic Customer Support I have genuinely never experienced such dismissive, ***********, and utterly frustrating customer service. On 18 October 2026, I attempted to book a ride using inDrive. Every time a driver accepted my request, the application would immediately mark the trip as completed and charge my account. No trip actually took place. Not a single kilometre was travelled. After several attempts, I discovered that my bank account had been hit with multiple charges. Nine transactions. R4,772 in total. For journeys I never took. Three of these transactions alone amounted to R3,350 (R1,175, R1,000 and R1,175). I have absolutely no explanation for these amounts. Every single transaction on my Absa banking records carries the merchant description “DL *Indriver ISO Cape Town 00ZA”. Naturally, I immediately contacted both Absa’s ***** department and inDrive support that very same evening. The bank opened a ***** investigation. And this is where inDrive’s customer service became an absolute joke. After reporting nearly R5,000 in disputed charges, inDrive’s response was to refer to two refunds of R258 and R259. Even assuming both refunds are successfully processed, that still leaves R4,255 unaccounted for. When I challenged this, their support representative told me that their system only showed those two transactions and that the remaining deductions were “not from our side at all”. Seriously? My bank statement clearly identifies inDrive as the merchant on all nine transactions. Yet instead of investigating why thousands of rands in charges appear under their merchant name, their support team simply denies responsibility. No proper investigation. No explanation for the three large transactions. No reconciliation of the charges against their payment records. Just a dismissive response telling me to contact my bank. I HAD ALREADY CONTACTED MY BANK. ON THE NIGHT IT HAPPENED. I even provided banking evidence to inDrive. Their response? A generic apology, a request for a bank statement, and then: “Request resolved.” Yes, they actually marked my complaint as resolved while thousands of rands remained disputed and unexplained. I contacted support again, only to receive essentially the same response and have the request marked as resolved AGAIN. How is this remotely acceptable? What concerns me even more is the potential security implication. If inDrive genuinely cannot identify transactions appearing under its merchant description, then who processed those payments? How were they authorised? Was there a payment-processing failure, a compromised account, or some other security issue? I am not claiming to know the answer, but these are serious questions that deserve an actual investigation. Instead, inDrive’s approach seems to be to deny responsibility, offer a generic apology, and close the support ticket as quickly as possible. Their customer support has effectively told me that the thousands of rands missing from my account are somebody else’s problem. That is not customer service. That is a complete failure of accountability. I am now left relying on my bank’s ***** investigation because inDrive apparently cannot be bothered to investigate transactions bearing its own merchant name. I want inDrive to: 1. Explain the origin of all nine disputed transactions. 2. Investigate why trips were marked completed without any journey taking place. 3. Account for the three unexplained large charges totalling R3,350. 4. Reconcile the full R4,772 against actual refunds and reversals. 5. Escalate this matter to its payments and security teams instead of repeatedly closing my complaints. I have screenshots of the transactions, the support conversations, and the complaints being marked as resolved. My advice to anyone considering using inDrive: be extremely cautious about linking your bank card to this application. I cannot recommend a service that, in my experience, allows this situation to occur and then responds to a serious financial complaint with such breathtaking indifference. inDrive, you have my banking evidence. You have been notified repeatedly. Stop closing my complaints and start investigating. R4,772 is not a minor inconvenience. It is my money, and I expect answers.
1 reviews | Active since Oct 2026
The driver left the lights on so the battery run off
The driver left the lights on so the battery run off
1 reviews | Active since Oct 2026
The driver left the lights on so the battery run off
The driver left the lights on so the battery run off
1 reviews | Active since Mar 2023
Fare
Got charged a fare for a ride I never took..driver started the ride and ended it a second later the money was already out of my account .., I reported the matter and they said they would pay in 7days but never did
1 reviews | Active since Oct 2024
Refusing to reverse the funds after their driver cancelled the trip
I requested a a ride on the 25/09/2026 the driver accepted the trip after they debited my bank account account their driver cancelled trip and they didn't reverse the transaction. I tried to log a complaint with them but they're not assisting. My bank can help but they need a letter from In drive but they still refusing to give me one.
1 reviews | Active since Oct 2024
Refusing to reverse the funds after their driver cancelled the trip
I requested a a ride on the 25/09/2026 the driver accepted the trip after they debited my bank account account their driver cancelled trip and they didn't reverse the transaction. I tried to log a complaint with them but they're not assisting. My bank can help but they need a letter from In drive but they still refusing to give me one.
1 reviews | Active since Oct 2024
Theire driver cancelled the trip but no refund
I requested a ride which cost R260 on the 25/09/2026, their driver cancelled the trip but they never reversed my funds. I tried to request my funds from them, they're not helping they keep asking screenshots everyday but no help. My bank requested me to get a letter from them so that they cancel the authorised amount but they're still refusing to give me one.
1 reviews | Active since Oct 2024
Theire driver cancelled the trip but no refund
I requested a ride which cost R260 on the 25/09/2026, their driver cancelled the trip but they never reversed my funds. I tried to request my funds from them, they're not helping they keep asking screenshots everyday but no help. My bank requested me to get a letter from them so that they cancel the authorised amount but they're still refusing to give me one.