

Hair City
Based on recent customer reviews, Hair City is most often praised for the look and feel of its wigs and for consultants who guide buyers to the right unit. Customers consistently describe soft, natural hair at fair prices and quick courier arrivals. A recurring theme in the weaker reviews is premature shedding or tangling on higher priced units, plus silence when a shopper needs a return or an order update.
TrustIndex
6
Reply Time
42h 36m
NPS Score
60
Recommended: Very Likely
Oct '25 - Sep '26
Based on recent customer reviews, Hair City is most often praised for the look and feel of its wigs and for consultants who guide buyers to the right unit. Customers consistently describe soft, natural hair at fair prices and quick courier arrivals. A recurring theme in the weaker reviews is premature shedding or tangling on higher priced units, plus silence when a shopper needs a return or an order update.
Hair City's biggest strength, according to Hellopeter's AI analysis, is Product Quality & Value. Shoppers repeatedly describe hair that is soft, true to length, minimal shedding and easy to style, with glueless and pre-plucked units singled out. Value for money is a strong recurring note, with several saying the hair looks and feels more expensive than the price paid.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2014
This was the second time I ordered from them. The first time was a couple of years ago. The wig quality was excellent. This time I ordered I was not happy with the one wigs and the day after delivery I logged an email for a return. I sent 2 subsequent emails and a chat to the whatsapp bot. I haven't heard from them. Not even 1 reply. They are very good with spamming your email inbox year after year with promotions and specials. However there is zero customer service. Their wig quality has definitely also reduced since my first order a few years ago. For busy individuals one cannot always call or visit their store, but as an online shopper one expects to receive a better service with regards to complaints and returns. Do better. I did not get this wig for free, it was paid for. I will definitely not be supporting their business again.
1 reviews | Active since Nov 2014
This was the second time I ordered from them. The first time was a couple of years ago. The wig quality was excellent. This time I ordered I was not happy with the one wigs and the day after delivery I logged an email for a return. I sent 2 subsequent emails and a chat to the whatsapp bot. I haven't heard from them. Not even 1 reply. They are very good with spamming your email inbox year after year with promotions and specials. However there is zero customer service. Their wig quality has definitely also reduced since my first order a few years ago. For busy individuals one cannot always call or visit their store, but as an online shopper one expects to receive a better service with regards to complaints and returns. Do better. I did not get this wig for free, it was paid for. I will definitely not be supporting their business again.
1 reviews | Active since Jun 2026
I had such a wonderful experience with this wig company! The quality of the wigs is outstanding soft, natural-looking, and beautifully styled. What truly made my visit special was Cindy. She went above and beyond to help me find the perfect fit, offering thoughtful advice and genuine care throughout the process. Her warmth and professionalism made me feel completely at ease. I left not only with a gorgeous wig but also with a big smile thanks to Cindy’s exceptional service. Highly recommended!
1 reviews | Active since Jun 2026
I had such a wonderful experience with this wig company! The quality of the wigs is outstanding soft, natural-looking, and beautifully styled. What truly made my visit special was Cindy. She went above and beyond to help me find the perfect fit, offering thoughtful advice and genuine care throughout the process. Her warmth and professionalism made me feel completely at ease. I left not only with a gorgeous wig but also with a big smile thanks to Cindy’s exceptional service. Highly recommended!
1 reviews | Active since Jun 2026
Excellent customer service from the online team. They were friendly, patient, and always willing to help. It's rare to find such great support when shopping online. Overall, I had a wonderful shopping experience. Great quality wigs, fast delivery, helpful staff, and reliable service. I am extremely satisfied and will definitely be a returning customer.
1 reviews | Active since Jun 2026
Excellent customer service from the online team. They were friendly, patient, and always willing to help. It's rare to find such great support when shopping online. Overall, I had a wonderful shopping experience. Great quality wigs, fast delivery, helpful staff, and reliable service. I am extremely satisfied and will definitely be a returning customer.
1 reviews | Active since Jun 2026
I would like to commend Sindi at Hair City for her excellent service and professionalism. She was extremely helpful, attentive, and went the extra mile to assist me. She referred me to Hair City, where I experienced amazing quality hair and service. Her customer care and willingness to assist truly stand out.
1 reviews | Active since Jun 2026
I would like to commend Sindi at Hair City for her excellent service and professionalism. She was extremely helpful, attentive, and went the extra mile to assist me. She referred me to Hair City, where I experienced amazing quality hair and service. Her customer care and willingness to assist truly stand out.
1 reviews | Active since Jun 2026
The customer service is the best and Hair City sells quality wigs. I have referred a few people to buy and they are extremley happy with your products
1 reviews | Active since Jun 2026
The customer service is the best and Hair City sells quality wigs. I have referred a few people to buy and they are extremley happy with your products
The most common complaint about Hair City, based on Hellopeter's AI analysis of recent customer reviews, is Delivery, Fulfilment & Logistics. Most buyers report next day or better than promised arrivals with secure packaging. The friction sits with a minority who waited well past the advertised two to three day window with no order number, tracking or callback when phoning the store.
Hair City scores 4.2 out of 5 on Hellopeter's AI analysis of service quality in Retail, compared to the Retail industry average of 1.6. Their strongest theme is Product Quality (4.3); their weakest is Delivery & Logistics (4.1). The top AI-rated Retail business on Hellopeter is Progenix (4.7). How is the AI Score calculated? →
Hair City has a TrustIndex of 6 out of 10 on Hellopeter, based on 59 reviews in the last 12 months. Hellopeter has tracked Hair City across 346 total reviews. How is the TrustIndex calculated? →