1 reviews | Active since May 2017
2-3 days delivery promise not kept
I ordered hair on Tuesday before midday hoping to receive delivery before Friday since on their page it says delivery takes 2-3 working days. Am not impressed at all as a new client. Worse part am around Johannesburg.
Good day,
We sincerely apologise for the delay in delivering your order and for the disappointment this has caused, especially as a first-time customer. We understand your frustration and regret that your experience has not met your expectations.
Kindly provide us with your order number via direct message so that our team can look into this matter and get in touch with you to assist further.
Thank you for bringing this to our attention. We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Hair City Customer Service Team
Good day,
We sincerely apologise for the delay in delivering your order and for the disappointment this has caused, especially as a first-time customer. We understand your frustration and regret that your experience has not met your expectations.
Kindly provide us with your order number via direct message so that our team can look into this matter and get in touch with you to assist further.
Thank you for bringing this to our attention. We appreciate your patience and the opportunity to resolve this matter.
Kind regards,
Hair City Customer Service Team