1 reviews | Active since Nov 2014
Poor customer service
This was the second time I ordered from them. The first time was a couple of years ago. The wig quality was excellent.
This time I ordered I was not happy with the one wigs and the day after delivery I logged an email for a return. I sent 2 subsequent emails and a chat to the whatsapp bot. I haven't heard from them. Not even 1 reply.
They are very good with spamming your email inbox year after year with promotions and specials. However there is zero customer service. Their wig quality has definitely also reduced since my first order a few years ago.
For busy individuals one cannot always call or visit their store, but as an online shopper one expects to receive a better service with regards to complaints and returns.
Do better. I did not get this wig for free, it was paid for.
I will definitely not be supporting their business again.
After weeks of waiting for a reponse or call. A delivery company came this week to collect the wig to be returned. When the parcel reached their offices I was called by Cindy who asked if I would like a refund or an exchange. I opted for a refund. Today my refund was received.
Thank you for your assistance Cindy.
After weeks of waiting for a reponse or call. A delivery company came this week to collect the wig to be returned. When the parcel reached their offices I was called by Cindy who asked if I would like a refund or an exchange. I opted for a refund. Today my refund was received.
Thank you for your assistance Cindy.