1 reviews | Active since Oct 2024
Such an inconvenience
I chose to buy online from Haircity especially because I read their delivery policy. I needed the product in a specific timeframe hence I chose to buy from them.
I've enquired twice and both times I was told that the product is being prepared and has not been dispatched yet in a span of 4 days.
I now need to runaround for something else and spend more money.
If you know you still have to prepare, make or buy the product before you can deliver your customer's products it would be nice that you stipulate that on your website and remove that you dispatch the "following day" because that's a lie.
Hi Nicole
Thank you for contacting Hair City
We sincerely apologise for the delay with your order and for the inconvenience this has caused you.
We completely understand your frustration, especially as you placed the order with us based on the delivery timeframe stated on our website and had a specific timeframe in which you needed the product. We also understand that having to make alternative arrangements at the last minute may result in additional costs and inconvenience.
Please accept our sincere apologies for the lack of communication and for the fact that your order has not been dispatched within the expected timeframe. One of our agents will be in contact with you today with an update regarding your order and to assist you further.
We also take note of your feedback regarding the delivery information on our website and will ensure that your concerns are escalated to the relevant team for review.
Once again, we sincerely apologise for the inconvenience and frustration caused.
Hi Nicole
Thank you for contacting Hair City
We sincerely apologise for the delay with your order and for the inconvenience this has caused you.
We completely understand your frustration, especially as you placed the order with us based on the delivery timeframe stated on our website and had a specific timeframe in which you needed the product. We also understand that having to make alternative arrangements at the last minute may result in additional costs and inconvenience.
Please accept our sincere apologies for the lack of communication and for the fact that your order has not been dispatched within the expected timeframe. One of our agents will be in contact with you today with an update regarding your order and to assist you further.
We also take note of your feedback regarding the delivery information on our website and will ensure that your concerns are escalated to the relevant team for review.
Once again, we sincerely apologise for the inconvenience and frustration caused.