Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Government Employees Pension Fund (GEPF) is described by members and beneficiaries as extremely difficult to reach and slow to pay. Recurring themes include unanswered emails, unreachable phone lines, funeral and death claims outstanding for months or years, and files parked in the legal or payment departments. Isolated praise exists for individual consultants, but Communication and Responsiveness (0.7) dominates the feedback.
Top Strengths:
- •Customer Service & Professional Guidance: A small number of members name individual consultants such as Moipone Khaoisenyane as helpful, knowledgeable and patient, and one reviewer praised a thorough, attentive call handler. These positive encounters stand out sharply against widespread reports of rude or dismissive agents.
TrustIndex
1.7
NPS Score
-88
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Government Employees Pension Fund (GEPF)
What do customers say about Government Employees Pension Fund (GEPF)?
Based on recent customer reviews, Government Employees Pension Fund (GEPF) is described by members and beneficiaries as extremely difficult to reach and slow to pay. Recurring themes include unanswered emails, unreachable phone lines, funeral and death claims outstanding for months or years, and files parked in the legal or payment departments. Isolated praise exists for individual consultants, but Communication and Responsiveness (0.7) dominates the feedback.
What is Government Employees Pension Fund (GEPF)'s biggest strength?
Government Employees Pension Fund (GEPF)'s biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. A small number of members name individual consultants such as Moipone Khaoisenyane as helpful, knowledgeable and patient, and one reviewer praised a thorough, attentive call handler. These positive encounters stand out sharply against widespread reports of rude or dismissive agents.
What are the most common complaints about Government Employees Pension Fund (GEPF)?
The most common complaint about Government Employees Pension Fund (GEPF), based on Hellopeter's AI analysis of recent customer reviews, is Trust, Transparency & Compliance. Members question whether their money is safe, referencing repeated investigations into the same spousal claims, unexplained recalculations, interest earned on delayed payouts and ombudsman escalations that produce no visible movement or accountability.
Is Government Employees Pension Fund (GEPF) trustworthy?
Government Employees Pension Fund (GEPF) has a TrustIndex of 1.7 out of 10 on Hellopeter, based on 95 reviews in the last 12 months. Hellopeter has tracked Government Employees Pension Fund (GEPF) across 1,541 total reviews. How is the TrustIndex calculated? →
Recent reviews (95)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2026
No response no communication
PETERSEN S *** what a frustrating company to deal with after a year of submitting documents and waiting on payouts we have 4 beneficiaries one person got a payout the rest has now been just waiting we have no communication other than *** we send a *** almost everyday to get information but the lack of service has been a disaster no one has the work ethic to provide solid information or even care for the clients we will continue to expose the workmanship of this company until we get proper response
1 reviews | Active since Feb 2026
No response no communication
PETERSEN S *** what a frustrating company to deal with after a year of submitting documents and waiting on payouts we have 4 beneficiaries one person got a payout the rest has now been just waiting we have no communication other than *** we send a *** almost everyday to get information but the lack of service has been a disaster no one has the work ethic to provide solid information or even care for the clients we will continue to expose the workmanship of this company until we get proper response
1 reviews | Active since May 2022
No accountability whatsoever!
My dad has not been able to get his tax returns because of an error GEPF made. It's been over 4 years and they keep saying "sorry for the inconvenience but hasn't not fixed anything! Today we walked in at GEPF( drove all the way from MP) and we still couldn't get a hold of the person who is meant to assist. GEPF incorrectly reconciled tax certificates with incorrect source codes!! Please we need this matter resolved
1 reviews | Active since May 2022
No accountability whatsoever!
My dad has not been able to get his tax returns because of an error GEPF made. It's been over 4 years and they keep saying "sorry for the inconvenience but hasn't not fixed anything! Today we walked in at GEPF( drove all the way from MP) and we still couldn't get a hold of the person who is meant to assist. GEPF incorrectly reconciled tax certificates with incorrect source codes!! Please we need this matter resolved
1 reviews | Active since May 2024
Dissatisfied citizen
I am so not happy with gepf my daughter passed on the 1-06-2026 I put a claim through in June and till today everything i call they say its stuck at payment and I have escalated more than once spoke to 2 supervisors an still till today nothing has been done im 85 years old and this is not fair im going to take further steps and going to social media for help GEPF employees do not want work im so disappointed and need my funds released asap
1 reviews | Active since May 2024
Dissatisfied citizen
I am so not happy with gepf my daughter passed on the 1-06-2026 I put a claim through in June and till today everything i call they say its stuck at payment and I have escalated more than once spoke to 2 supervisors an still till today nothing has been done im 85 years old and this is not fair im going to take further steps and going to social media for help GEPF employees do not want work im so disappointed and need my funds released asap
1 reviews | Active since Jul 2020
GEPF are useless
Absolute beauracratic body worse than government departments. The KZN Offices are simply more than terrible. They dont respond to emails or calls, are are arrogant, provide wrong responses and just dont care. There is no one you can complain to and their departmental liaison officers are more than just inefficient or understand their roles.
1 reviews | Active since Jul 2020
GEPF are useless
Absolute beauracratic body worse than government departments. The KZN Offices are simply more than terrible. They dont respond to emails or calls, are are arrogant, provide wrong responses and just dont care. There is no one you can complain to and their departmental liaison officers are more than just inefficient or understand their roles.
1 reviews | Active since Aug 2022
Unresolved Funeral Claim and Extremely Poor Customer Service
I am extremely disappointed with the handling of my mother’s funeral claim and the customer service we have received. My mother contacted the call centre regarding her funeral claim and was advised that additional information was required. She completed the outstanding information, and the required documents were submitted on her behalf on 31 July 2026. Since then, we have received no feedback or communication regarding the claim. I called the call centre this morning and waited approximately 50 minutes in the queue. The only reason for my call was to establish whether the updated documents had been received and whether the claim was progressing, as nobody had contacted my mother since the documents were submitted on 31 July. I understand that I am not the main member and that, for privacy reasons, there may be limitations on the information that can be provided to me. However, I was simply trying to establish whether the documents had been received and whether there was anything further required from my mother. During the call, I provided the pension number as requested. I was then advised that there was an error with the documents. I asked whether my mother had been informed about this, as this is important considering that the documents were submitted more than a month ago. The consultant could not confirm whether anyone had contacted my mother and instead advised that the matter was merely noted on the system. When I tried to clarify the situation, the consultant became increasingly dismissive and eventually told me, in an angry manner, that I am not the main member, and then ended the call while I was still trying to speak to her. I completely understand and respect the need to protect the main member’s information. However, that does not justify the lack of communication regarding the claim or the manner in which I was treated on the call. My main concerns are: The updated documents were submitted on 31 July 2026, yet there has been no feedback. We have not been properly informed if there is an issue with the documents. There appears to be an outstanding error on the documents, but it is unclear whether my mother was ever notified. After waiting 50 minutes to speak to someone, the call was handled in an unnecessarily rude and dismissive manner. The call was ended abruptly while I was still trying to obtain clarity. This is a funeral claim involving someone's family at an already difficult time. The least we expect is clear communication, reasonable assistance and respectful customer service. I would appreciate for the claim to be investigated urgently, for my mother to be contacted directly regarding exactly what is outstanding or incorrect, and for clear feedback to be provided on the current status of the claim. Please provide a reference number and confirm what is required from my mother so that this claim can be finalised without any further unnecessary delays.
1 reviews | Active since Aug 2022
Unresolved Funeral Claim and Extremely Poor Customer Service
I am extremely disappointed with the handling of my mother’s funeral claim and the customer service we have received. My mother contacted the call centre regarding her funeral claim and was advised that additional information was required. She completed the outstanding information, and the required documents were submitted on her behalf on 31 July 2026. Since then, we have received no feedback or communication regarding the claim. I called the call centre this morning and waited approximately 50 minutes in the queue. The only reason for my call was to establish whether the updated documents had been received and whether the claim was progressing, as nobody had contacted my mother since the documents were submitted on 31 July. I understand that I am not the main member and that, for privacy reasons, there may be limitations on the information that can be provided to me. However, I was simply trying to establish whether the documents had been received and whether there was anything further required from my mother. During the call, I provided the pension number as requested. I was then advised that there was an error with the documents. I asked whether my mother had been informed about this, as this is important considering that the documents were submitted more than a month ago. The consultant could not confirm whether anyone had contacted my mother and instead advised that the matter was merely noted on the system. When I tried to clarify the situation, the consultant became increasingly dismissive and eventually told me, in an angry manner, that I am not the main member, and then ended the call while I was still trying to speak to her. I completely understand and respect the need to protect the main member’s information. However, that does not justify the lack of communication regarding the claim or the manner in which I was treated on the call. My main concerns are: The updated documents were submitted on 31 July 2026, yet there has been no feedback. We have not been properly informed if there is an issue with the documents. There appears to be an outstanding error on the documents, but it is unclear whether my mother was ever notified. After waiting 50 minutes to speak to someone, the call was handled in an unnecessarily rude and dismissive manner. The call was ended abruptly while I was still trying to obtain clarity. This is a funeral claim involving someone's family at an already difficult time. The least we expect is clear communication, reasonable assistance and respectful customer service. I would appreciate for the claim to be investigated urgently, for my mother to be contacted directly regarding exactly what is outstanding or incorrect, and for clear feedback to be provided on the current status of the claim. Please provide a reference number and confirm what is required from my mother so that this claim can be finalised without any further unnecessary delays.
1 reviews | Active since Mar 2026
I put a withdrawal o...
I put a withdrawal of divorce since May but even now they not releasing me sad part i keep on paying Sars because of these issue
1 reviews | Active since Mar 2026
I put a withdrawal o...
I put a withdrawal of divorce since May but even now they not releasing me sad part i keep on paying Sars because of these issue
1 reviews | Active since Mar 2025
Excellent GEPF service: Priscilla Manaiwa and Matilda Manguru
I have today visited the GEPF offices in Pretoria to obtain approval for medical treatment in respect of military injuries suffered more than 50 years ago. This probably does not qualify as a run of the mill enquiry but I was very quickly, efficiently, professionally and in a very friendly manner attended to by Ms Priscilla Manaiwa who very quickly managed to locate the subject matter expert, Ms Matilda Manguru. My requests were addressed in full and the process going forward was clearly explained with all prerequisites and contact details in the event that there are any anomalies. Thank you ladies, this was excellent service!
1 reviews | Active since Mar 2025
Excellent GEPF service: Priscilla Manaiwa and Matilda Manguru
I have today visited the GEPF offices in Pretoria to obtain approval for medical treatment in respect of military injuries suffered more than 50 years ago. This probably does not qualify as a run of the mill enquiry but I was very quickly, efficiently, professionally and in a very friendly manner attended to by Ms Priscilla Manaiwa who very quickly managed to locate the subject matter expert, Ms Matilda Manguru. My requests were addressed in full and the process going forward was clearly explained with all prerequisites and contact details in the event that there are any anomalies. Thank you ladies, this was excellent service!
1 reviews | Active since Jun 2025
Divorce settlement not paid.
My mother passed away in 2025 to date GEPF has not paid my mother's divorce settlement to the late estate account. They keep saying the account is with payment department it has been there since last year. It's funny because the other partner was paid his settlement in December 2025. I have been waiting and making follow up GEPF IS USELESS I get no help eve the executor are getting no help from GEPF.
1 reviews | Active since Jun 2025
Divorce settlement not paid.
My mother passed away in 2025 to date GEPF has not paid my mother's divorce settlement to the late estate account. They keep saying the account is with payment department it has been there since last year. It's funny because the other partner was paid his settlement in December 2025. I have been waiting and making follow up GEPF IS USELESS I get no help eve the executor are getting no help from GEPF.