Based on recent customer reviews, GAME 4U is judged overwhelmingly on its online store, where shoppers report orders stuck in processing, items sold that are actually out of stock, and refunds outstanding for weeks or months. Support phone lines, emails and WhatsApp reportedly go unanswered, and in-store teams say they cannot assist with online purchases. Complaints also cover faulty laptops, iPhones, consoles and tablets, plus warranty refusals and rude staff at Musgrave, Galleria and China Mall. Isolated praise went to Muzi at Rosebank, Ellie in customer relations, and quick voucher and laptop collections.
Replied to 5% of negative reviews
Reply time on negative reviews: 36h 4m
TrustIndex
2.1
Reply Time
29h 1m
NPS Score
-78
Recommended: Unlikely
Replied to 5% of negative reviews
Reply time on negative reviews: 36h 4m
Nov '25 - Oct '26
Frequently Asked Questions About GAME 4U
What do customers say about GAME 4U?
Based on recent customer reviews, GAME 4U is judged overwhelmingly on its online store, where shoppers report orders stuck in processing, items sold that are actually out of stock, and refunds outstanding for weeks or months. Support phone lines, emails and WhatsApp reportedly go unanswered, and in-store teams say they cannot assist with online purchases. Complaints also cover faulty laptops, iPhones, consoles and tablets, plus warranty refusals and rude staff at Musgrave, Galleria and China Mall. Isolated praise went to Muzi at Rosebank, Ellie in customer relations, and quick voucher and laptop collections.
Is GAME 4U trustworthy?
GAME 4U has a TrustIndex of 2.1 out of 10 on Hellopeter, based on 44 reviews in the last 12 months. They reply to 5% of negative reviews, typically within 36 hours 4 min. Hellopeter has tracked GAME 4U across 140 total reviews. How is the TrustIndex calculated? →
Recent reviews (44)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2022
Aftersales communication horrible
I ordered a game from them, and they sent me the incorrect version. I ordered the switch version on the game, and they sent me the PS5 version, I emailed them immediately and they respond quickly and logged a return and said they will send the correct version as soon as possible. It has been 3 weeks and no communication, I have emailed and whatsapp. Complete silence. They still have my money, and the order is still processing...
1 reviews | Active since Nov 2022
Aftersales communication horrible
I ordered a game from them, and they sent me the incorrect version. I ordered the switch version on the game, and they sent me the PS5 version, I emailed them immediately and they respond quickly and logged a return and said they will send the correct version as soon as possible. It has been 3 weeks and no communication, I have emailed and whatsapp. Complete silence. They still have my money, and the order is still processing...
1 reviews | Active since May 2022
Terrible Customer Service and Failure to Disclose Grey Import
Game 4U has provided virtually zero customer service. It took weeks for them to respond to my initial complaint, and once again, I have been left waiting for over a week with no response to my follow-up messages. I purchased a Samsung handset from Game 4U without being informed beforehand that it was a grey import and not intended for the South African market. The way the product was advertised on their website also gave the impression that I was getting a discount on a handset retailing for R10,999. In reality, I was purchasing a device that was not intended for the local market, and the apparent discount was misleading. I made every effort to resolve this matter directly with Game 4U, but their repeated failure to respond has left me with little choice but to escalate the matter through a formal consumer complaint. What is particularly frustrating is the complete lack of accountability and after-sales support. Customers should not have to chase a retailer for weeks just to get a response, especially when the complaint concerns the disclosure of important information about a product they have purchased. The lack of transparency surrounding the handset, combined with the repeated failure to communicate, has left me extremely disappointed with Game 4U. I would strongly caution other consumers to keep this in mind before purchasing from this retailer and to ensure they understand exactly what they are buying, including whether a Samsung device is intended for the South African market and carries an official local manufacturer warranty.
1 reviews | Active since May 2022
Terrible Customer Service and Failure to Disclose Grey Import
Game 4U has provided virtually zero customer service. It took weeks for them to respond to my initial complaint, and once again, I have been left waiting for over a week with no response to my follow-up messages. I purchased a Samsung handset from Game 4U without being informed beforehand that it was a grey import and not intended for the South African market. The way the product was advertised on their website also gave the impression that I was getting a discount on a handset retailing for R10,999. In reality, I was purchasing a device that was not intended for the local market, and the apparent discount was misleading. I made every effort to resolve this matter directly with Game 4U, but their repeated failure to respond has left me with little choice but to escalate the matter through a formal consumer complaint. What is particularly frustrating is the complete lack of accountability and after-sales support. Customers should not have to chase a retailer for weeks just to get a response, especially when the complaint concerns the disclosure of important information about a product they have purchased. The lack of transparency surrounding the handset, combined with the repeated failure to communicate, has left me extremely disappointed with Game 4U. I would strongly caution other consumers to keep this in mind before purchasing from this retailer and to ensure they understand exactly what they are buying, including whether a Samsung device is intended for the South African market and carries an official local manufacturer warranty.
1 reviews | Active since Oct 2026
Ordered, Paid, No stock, No refund
Bought a laptop from them online at 11 in the morning, phoned, *** etc, no response, no confirmation email, nothing, eventually get through to them after 2:30, finally receive a confirmation email, just for them to send me an *** at 5:45 telling me they don't have stock of the laptop I ordered and paid for! Now they want me to settle for an 8gb laptop (I ordered a 16gb) and won't respond to refund requests... good times. I won't ever set foot on this useless store nor touch their website ever again. So disappointing, is no-one able to do their jobs anymore? Stock control is literally the easiest job under the sun, when you actually want to do your job... how do you muck it up with a completely linked, automated system???
1 reviews | Active since Oct 2026
Ordered, Paid, No stock, No refund
Bought a laptop from them online at 11 in the morning, phoned, *** etc, no response, no confirmation email, nothing, eventually get through to them after 2:30, finally receive a confirmation email, just for them to send me an *** at 5:45 telling me they don't have stock of the laptop I ordered and paid for! Now they want me to settle for an 8gb laptop (I ordered a 16gb) and won't respond to refund requests... good times. I won't ever set foot on this useless store nor touch their website ever again. So disappointing, is no-one able to do their jobs anymore? Stock control is literally the easiest job under the sun, when you actually want to do your job... how do you muck it up with a completely linked, automated system???
1 reviews | Active since Mar 2018
Worst after-sales service ever
I placed an order for a Logitech camera on 9 October. Immediately after I placed it, I received some information that told me that this camera would not fulfil my needs. I immediately WhatsApped them to see if I can cancel the order. Order confirmation was received at 9:43, WhatsApp sent at 9:51. They replied at 9:59 asking if I wanted a refund. I got back to them at 10:40, assuming they had made a move to at least CANCEL the order. At 12:39 I was notified that the courier had collected the order. This was the first issue. I had to let the delivery happen as I received no communication from them and have no control over their courier. Once received, I decided to give the camera a try anyway. It was adequate so I decided to keep it since there seemed no other option. On the second use, it stopped working. No activity. They then requested a video, which I said was a pointless exercise, but I eventually made the video as, again, no reply. While typing this, they replied and told me to take the camera to my nearest store. I assume they have my address on file and can see that I live nowhere near a store. I don't have high hopes, honestly.
1 reviews | Active since Mar 2018
Worst after-sales service ever
I placed an order for a Logitech camera on 9 October. Immediately after I placed it, I received some information that told me that this camera would not fulfil my needs. I immediately WhatsApped them to see if I can cancel the order. Order confirmation was received at 9:43, WhatsApp sent at 9:51. They replied at 9:59 asking if I wanted a refund. I got back to them at 10:40, assuming they had made a move to at least CANCEL the order. At 12:39 I was notified that the courier had collected the order. This was the first issue. I had to let the delivery happen as I received no communication from them and have no control over their courier. Once received, I decided to give the camera a try anyway. It was adequate so I decided to keep it since there seemed no other option. On the second use, it stopped working. No activity. They then requested a video, which I said was a pointless exercise, but I eventually made the video as, again, no reply. While typing this, they replied and told me to take the camera to my nearest store. I assume they have my address on file and can see that I live nowhere near a store. I don't have high hopes, honestly.
1 reviews | Active since May 2025
Lying staff members and greedy boss.
I wish I could rate zero stars. I bought performance enhancing thumb grips for my ps5 controller because my rubber grips had come off. There were 2 sets I purchased, I asked the salesperson multiple times whether it would fit on a controller that doesnt have any rubber thumb grips and I was told multiple times by multiple staff it would fit. (I had my girlfriend with me who can confirm this) this cost me upwards of R400 at the store. I got home, put them on and they didnt fit. It was too loose. I went back to the store, the SAME salesperson helped me again and couldnt believe it when I said they didn't fit. So much so that he went and took out their own ps5 co troller with no rubber grips to test my theory. He then sees it falling off constantly, he tells me to take something else and I said no thank you, I would rather just have the money back since I was already disappointed. He then proceeds to call his boss regarding the refund, the boss then allegedly says "no refunds" because they cant sell the grips again due to the packaging being torn (note: there is no way to get the grips out of the packaging without tearing it) so I asked the salesperson what he suggests I should do. This was met with mockery such as "well dont buy things that wont fit" to which i responded that HE TOLD ME TO MY FACE it would fit. He then goes on a rant denying that he ever said they would fit and he has never recommended anything to anyone because those grips "don't enhance anything" however ON THE PACKAGING OF THE PRODUCT IT SAYS PERFORMANCE ENHANCING. I then said fine, I will take other grips then and he says "no, you have to take these because we cant do anything with them" and I looked at him blankly. You JUST offered me an exchange and now it is no longer possible. I then ask him "so what do you expect me to do with these grips you told me would fit, eat them?" And he started laughing very loudly. I find it infuriating that I spent so much money on thumb grips, was offered an exchange to no avail, was then denied anything of the sort and gaslit. I know he was lying about the grips because 1. When I walked in there, he was VERY surprised the grips didnt fit. He himself had to test it. 2. He claimed he would never recommend grips to anyone, yet, he handed me the same pair of grips in another colour when asked whether I would like something else. 3. The "boss" claiming they cannot resell the grips - nowhere in the store does it say "no returns/no refunds" and I have the slip where it is printed in big black letters "UNWANTED AND DAMAGED ITEMS RETURNED IN ORIGINAL PACKAGING CAN BE REFUNDED WITHIN 7 DAYS OF PURCHASE." I would never recommend this store to anyone because it was honestly just a horrible experience as a whole. Offering an exchange, hopping on a call with the boss and then coming out and denying everything you had said/offered was absolutely idiotic to say the least.
1 reviews | Active since May 2025
Lying staff members and greedy boss.
I wish I could rate zero stars. I bought performance enhancing thumb grips for my ps5 controller because my rubber grips had come off. There were 2 sets I purchased, I asked the salesperson multiple times whether it would fit on a controller that doesnt have any rubber thumb grips and I was told multiple times by multiple staff it would fit. (I had my girlfriend with me who can confirm this) this cost me upwards of R400 at the store. I got home, put them on and they didnt fit. It was too loose. I went back to the store, the SAME salesperson helped me again and couldnt believe it when I said they didn't fit. So much so that he went and took out their own ps5 co troller with no rubber grips to test my theory. He then sees it falling off constantly, he tells me to take something else and I said no thank you, I would rather just have the money back since I was already disappointed. He then proceeds to call his boss regarding the refund, the boss then allegedly says "no refunds" because they cant sell the grips again due to the packaging being torn (note: there is no way to get the grips out of the packaging without tearing it) so I asked the salesperson what he suggests I should do. This was met with mockery such as "well dont buy things that wont fit" to which i responded that HE TOLD ME TO MY FACE it would fit. He then goes on a rant denying that he ever said they would fit and he has never recommended anything to anyone because those grips "don't enhance anything" however ON THE PACKAGING OF THE PRODUCT IT SAYS PERFORMANCE ENHANCING. I then said fine, I will take other grips then and he says "no, you have to take these because we cant do anything with them" and I looked at him blankly. You JUST offered me an exchange and now it is no longer possible. I then ask him "so what do you expect me to do with these grips you told me would fit, eat them?" And he started laughing very loudly. I find it infuriating that I spent so much money on thumb grips, was offered an exchange to no avail, was then denied anything of the sort and gaslit. I know he was lying about the grips because 1. When I walked in there, he was VERY surprised the grips didnt fit. He himself had to test it. 2. He claimed he would never recommend grips to anyone, yet, he handed me the same pair of grips in another colour when asked whether I would like something else. 3. The "boss" claiming they cannot resell the grips - nowhere in the store does it say "no returns/no refunds" and I have the slip where it is printed in big black letters "UNWANTED AND DAMAGED ITEMS RETURNED IN ORIGINAL PACKAGING CAN BE REFUNDED WITHIN 7 DAYS OF PURCHASE." I would never recommend this store to anyone because it was honestly just a horrible experience as a whole. Offering an exchange, hopping on a call with the boss and then coming out and denying everything you had said/offered was absolutely idiotic to say the least.
1 reviews | Active since Oct 2026
Game4U worst online experience and empty delivery promises
I recently purchased a newly released PS5 game from Game4U's website, which listed 14 items in stock at the time. Upon completing payment, the estimated delivery timeframe was set to 3 to 4 days. However, tracking the order revealed that after the package was created, the courier company made multiple failed attempts to pick it up. Shortly after, the order status was changed to out of stock. When I contacted customer support, I was assured that the item would be shipped shortly. Unfortunately, this has not happened, and the delivery date on the tracking system continues to be pushed back. This was my first experience ordering from Game4U online, and it will be my last. Based on previous customer reviews highlighting issues with obtaining refunds, I have decided to wait out the delivery rather than request my money back. I strongly advise against purchasing online from Game4U. Their inventory levels and progress updates appear to be misleading tactics to secure sales, leaving customers waiting indefinitely for products that were advertised as in stock.
1 reviews | Active since Oct 2026
Game4U worst online experience and empty delivery promises
I recently purchased a newly released PS5 game from Game4U's website, which listed 14 items in stock at the time. Upon completing payment, the estimated delivery timeframe was set to 3 to 4 days. However, tracking the order revealed that after the package was created, the courier company made multiple failed attempts to pick it up. Shortly after, the order status was changed to out of stock. When I contacted customer support, I was assured that the item would be shipped shortly. Unfortunately, this has not happened, and the delivery date on the tracking system continues to be pushed back. This was my first experience ordering from Game4U online, and it will be my last. Based on previous customer reviews highlighting issues with obtaining refunds, I have decided to wait out the delivery rather than request my money back. I strongly advise against purchasing online from Game4U. Their inventory levels and progress updates appear to be misleading tactics to secure sales, leaving customers waiting indefinitely for products that were advertised as in stock.
1 reviews | Active since Jun 2024
Poor Delivery Service
Guys I can’t stay in the office the whole day and leave to home late just for me to get a notification that my order went back to the warehouse and will be delivered tomorrow for 3 days now. Change your delivery company this is getting out of hand
1 reviews | Active since Jun 2024
Poor Delivery Service
Guys I can’t stay in the office the whole day and leave to home late just for me to get a notification that my order went back to the warehouse and will be delivered tomorrow for 3 days now. Change your delivery company this is getting out of hand
1 reviews | Active since May 2019
A pre-order items was not in stock at Game 4U and was only ready 5 days after promised date
A pre-order items was not in stock at Game 4U and was only ready 5 days after promised date. But customer service was great and I got refunded no hassle
1 reviews | Active since May 2019
A pre-order items was not in stock at Game 4U and was only ready 5 days after promised date
A pre-order items was not in stock at Game 4U and was only ready 5 days after promised date. But customer service was great and I got refunded no hassle