1 reviews | Active since Oct 2026
Game4U worst online experience and empty delivery promises
I recently purchased a newly released PS5 game from Game4U's website, which listed 14 items in stock at the time. Upon completing payment, the estimated delivery timeframe was set to 3 to 4 days. However, tracking the order revealed that after the package was created, the courier company made multiple failed attempts to pick it up. Shortly after, the order status was changed to out of stock.
When I contacted customer support, I was assured that the item would be shipped shortly. Unfortunately, this has not happened, and the delivery date on the tracking system continues to be pushed back.
This was my first experience ordering from Game4U online, and it will be my last. Based on previous customer reviews highlighting issues with obtaining refunds, I have decided to wait out the delivery rather than request my money back. I strongly advise against purchasing online from Game4U. Their inventory levels and progress updates appear to be misleading tactics to secure sales, leaving customers waiting indefinitely for products that were advertised as in stock.
Dear Shaun,
We sincerely apologize for the delay you experienced. The shipment of new releases was unexpectedly detained by customs for inspection, which affected all retailers and caused the late arrival of stock at our warehouse. We’re glad your game has since been delivered, and we truly appreciate your patience and understanding during a situation that was unfortunately beyond our control.
Kind regards
Zak
Dear Shaun,
We sincerely apologize for the delay you experienced. The shipment of new releases was unexpectedly detained by customs for inspection, which affected all retailers and caused the late arrival of stock at our warehouse. We’re glad your game has since been delivered, and we truly appreciate your patience and understanding during a situation that was unfortunately beyond our control.
Kind regards
Zak
Dear Shaun,
my apologies for the confusion in my earlier message — the game has not yet been delivered but was collected from us today. We had booked the shipment earlier as we expected stock to arrive then, however due to a customs stop it was delayed further. The stock only reached us today, and we ensured it was swiftly collected, so it’s now on its way to you. Thank you again for your patience!
Kind regards
Zak
Dear Shaun,
my apologies for the confusion in my earlier message — the game has not yet been delivered but was collected from us today. We had booked the shipment earlier as we expected stock to arrive then, however due to a customs stop it was delayed further. The stock only reached us today, and we ensured it was swiftly collected, so it’s now on its way to you. Thank you again for your patience!
Kind regards
Zak