Worst after-sales service ever

I placed an order for a Logitech camera on 9 October. Immediately after I placed it, I received some information that told me that this camera would not fulfil my needs. I immediately WhatsApped them to see if I can cancel the order. Order confirmation was received at 9:43, WhatsApp sent at 9:51. They replied at 9:59 asking if I wanted a refund. I got back to them at 10:40, assuming they had made a move to at least CANCEL the order. At 12:39 I was notified that the courier had collected the order. This was the first issue. I had to let the delivery happen as I received no communication from them and have no control over their courier. Once received, I decided to give the camera a try anyway. It was adequate so I decided to keep it since there seemed no other option. On the second use, it stopped working. No activity. They then requested a video, which I said was a pointless exercise, but I eventually made the video as, again, no reply. While typing this, they replied and told me to take the camera to my nearest store. I assume they have my address on file and can see that I live nowhere near a store. I don't have high hopes, honestly.