Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Foschini presents a sharply divided experience. Customers consistently praise individual sales consultants by name for patient, styling-level assistance, yet a recurring theme is billing that customers do not recognise, magazine and club subscriptions added without consent, credit bureau records left uncorrected, and refunds that stall for weeks after offline till systems take payment without releasing goods.
Top Strengths:
- •Customer Service & Support: Named consultants such as Jabulile, Zandile, Gladys, Xolani, Elijah and Lindie are repeatedly celebrated for patient styling help, stock call-backs and cross-branch size searches, though these standouts sit alongside frequent reports of dismissive floor and perfume counter staff.
TrustIndex
2.4
NPS Score
-71
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Foschini
What do customers say about Foschini?
Based on recent customer reviews, Foschini presents a sharply divided experience. Customers consistently praise individual sales consultants by name for patient, styling-level assistance, yet a recurring theme is billing that customers do not recognise, magazine and club subscriptions added without consent, credit bureau records left uncorrected, and refunds that stall for weeks after offline till systems take payment without releasing goods.
What is Foschini's biggest strength?
Foschini's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Support. Named consultants such as Jabulile, Zandile, Gladys, Xolani, Elijah and Lindie are repeatedly celebrated for patient styling help, stock call-backs and cross-branch size searches, though these standouts sit alongside frequent reports of dismissive floor and perfume counter staff.
What are the most common complaints about Foschini?
The most common complaint about Foschini, based on Hellopeter's AI analysis of recent customer reviews, is Accounts, Billing & Digital Platforms. Customers describe DigiMag and club subscriptions activated without consent, layered SMS, call, letter and insurance fees, incorrect or un-updated credit bureau listings after settlement, repeated collections calls for small balances, and promotional signage that does not scan at the till.
Is Foschini trustworthy?
Foschini has a TrustIndex of 2.4 out of 10 on Hellopeter, based on 147 reviews in the last 12 months. Hellopeter has tracked Foschini across 5,546 total reviews. How is the TrustIndex calculated? →
Recent reviews (147)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
APPAULING CUSTOMER SERVICE
Was sold a lsptop that was either refurbished or faulty through Bash and hi , paid 7k for the laptop and all of a sudden the screen had ink on it and i sent it back to a foshini store, mind you , i did not physically harm the laptop and i was told i need to pay for repairs irregardless and i refused as i told that the laptop needs to be assessed as to how the screen got damaged. Ive been sending emails back and forth to the company but nobody is giving me clear communication as to what exactly is goong to happen. These people have put me through hell and back as i use my laptop to feed my family of which i have communicated several times to them but nobody gives a sh*t. Meagan Booysen Only sent me an email once saying she is not able to do anything at this point till the laptop has been sent back to the store yet their repairers have the laptop with them and are demanding money from me!!!!! IF YOU THINKING OF BUYING ANY DEVICE FROM THEM, PLEASE LOOK ELSEWHERE!!!!!
1 reviews | Active since Oct 2026
APPAULING CUSTOMER SERVICE
Was sold a lsptop that was either refurbished or faulty through Bash and hi , paid 7k for the laptop and all of a sudden the screen had ink on it and i sent it back to a foshini store, mind you , i did not physically harm the laptop and i was told i need to pay for repairs irregardless and i refused as i told that the laptop needs to be assessed as to how the screen got damaged. Ive been sending emails back and forth to the company but nobody is giving me clear communication as to what exactly is goong to happen. These people have put me through hell and back as i use my laptop to feed my family of which i have communicated several times to them but nobody gives a sh*t. Meagan Booysen Only sent me an email once saying she is not able to do anything at this point till the laptop has been sent back to the store yet their repairers have the laptop with them and are demanding money from me!!!!! IF YOU THINKING OF BUYING ANY DEVICE FROM THEM, PLEASE LOOK ELSEWHERE!!!!!
1 reviews | Active since Oct 2026
Pending cellphone insurance approval
I would like to lay a formal complaint against Foschini regarding my mom's cellphone insurance which she claimed for loss on the 04/08/2026 .The claim is still pending due to my mom was using 2 simcards which she blocked.Vodacom was able to assist with the *** unfortunately telkom couldn't assist because on the box its only 1 *** visible.Their insurance department is taking us from pillar to post regarding the 2nd *** which is required in order for our claim to be approved. Please intervene and assist us in resolving this claim with foschini.My mom's details are ME. NGCOBO Policy no *** ***.
1 reviews | Active since Oct 2026
Pending cellphone insurance approval
I would like to lay a formal complaint against Foschini regarding my mom's cellphone insurance which she claimed for loss on the 04/08/2026 .The claim is still pending due to my mom was using 2 simcards which she blocked.Vodacom was able to assist with the *** unfortunately telkom couldn't assist because on the box its only 1 *** visible.Their insurance department is taking us from pillar to post regarding the 2nd *** which is required in order for our claim to be approved. Please intervene and assist us in resolving this claim with foschini.My mom's details are ME. NGCOBO Policy no *** ***.
1 reviews | Active since Jan 2018
Not a happy Customer and dont thing i would support this business again
No response to my emails to the *** requesting Paid up letters and are now causing problems for me. I need a direct email address for someone who would be able to assist me this *** was settled about a year ago.
1 reviews | Active since Jan 2018
Not a happy Customer and dont thing i would support this business again
No response to my emails to the *** requesting Paid up letters and are now causing problems for me. I need a direct email address for someone who would be able to assist me this *** was settled about a year ago.
1 reviews | Active since Oct 2026
Do not buy electronics from them
Do not buy electronics from them. Was sold a faulty device that stopped working after 28 days, sent it back and have had no feedback regarding it mind you I was it for work and I've requested for a refund or a replacement and I made it clear that I do not want one that is refurbished as I did not damage the previous 1 but all has fallen on deaf ears. I was told to go back to the store to fetch it at Foschini but the laptop is not there!!!!!!!!!!!!!!!!!!!!!
1 reviews | Active since Oct 2026
Do not buy electronics from them
Do not buy electronics from them. Was sold a faulty device that stopped working after 28 days, sent it back and have had no feedback regarding it mind you I was it for work and I've requested for a refund or a replacement and I made it clear that I do not want one that is refurbished as I did not damage the previous 1 but all has fallen on deaf ears. I was told to go back to the store to fetch it at Foschini but the laptop is not there!!!!!!!!!!!!!!!!!!!!!
1 reviews | Active since Oct 2026
Horrible treatment
I bought foschini tracksuits at foschini waterfront bloemfontein. I wore the tracksuit once and it made wobbles without being washed. I returned all the tracksuits even the new ones for a refund but the staff was soo horrible to me,they called their floor manager who came & just looked at me. They only took back the new ones & told me the one with wobbles and poor quality is not their problem.
1 reviews | Active since Oct 2026
Horrible treatment
I bought foschini tracksuits at foschini waterfront bloemfontein. I wore the tracksuit once and it made wobbles without being washed. I returned all the tracksuits even the new ones for a refund but the staff was soo horrible to me,they called their floor manager who came & just looked at me. They only took back the new ones & told me the one with wobbles and poor quality is not their problem.
1 reviews | Active since Dec 2024
Worst service from Austin from foschini Menlyn
Yesterday I went to foschini in Menlyn and I wanted to buy the new perfume by Tommy Hilfigure and a guy by the name Austin was assisting and from the start I didn't feel comfortable because of how he was doing his sales work. I had to be polite and not voice how I felt for the sake of peace. I smelled other scents and another lady was there to assist and she was very friendly and kind. I asked to smell the new perfume from Michael Kors and to my shock the guy rudely said that those things don't last infront of other staff members and we were all shocked by the way he said it with passion and a rude I don't care attitude and his colleagues tried to reprimand and he was ****y and then the lady who was helping me said AUSTIN is like this. That immediately shocked me and I was put off and immediately left without paying for the perfume. When I turned to leave he said "SHE CAN ***OFF" and I proceeded to leave. A lady who was there and works at foschini followed me but the way I was shook I left i was not interested in hearing anything from anyone. This experience was shocking and his behaviour was not one of a professional person and a sales person for that matter. As a perfume enthusiast who buys perfumes all the time I will never ever set foot in that store because I refuse to be treated with disrespect by someone who clearly lacks respect and home training. A man who says a stranger should ***off is not supposed to work with people. I wonder how many other customers he treats this way.
1 reviews | Active since Dec 2024
Worst service from Austin from foschini Menlyn
Yesterday I went to foschini in Menlyn and I wanted to buy the new perfume by Tommy Hilfigure and a guy by the name Austin was assisting and from the start I didn't feel comfortable because of how he was doing his sales work. I had to be polite and not voice how I felt for the sake of peace. I smelled other scents and another lady was there to assist and she was very friendly and kind. I asked to smell the new perfume from Michael Kors and to my shock the guy rudely said that those things don't last infront of other staff members and we were all shocked by the way he said it with passion and a rude I don't care attitude and his colleagues tried to reprimand and he was ****y and then the lady who was helping me said AUSTIN is like this. That immediately shocked me and I was put off and immediately left without paying for the perfume. When I turned to leave he said "SHE CAN ***OFF" and I proceeded to leave. A lady who was there and works at foschini followed me but the way I was shook I left i was not interested in hearing anything from anyone. This experience was shocking and his behaviour was not one of a professional person and a sales person for that matter. As a perfume enthusiast who buys perfumes all the time I will never ever set foot in that store because I refuse to be treated with disrespect by someone who clearly lacks respect and home training. A man who says a stranger should ***off is not supposed to work with people. I wonder how many other customers he treats this way.