Based on recent customer reviews, Forever New South Africa is drawing sustained criticism, particularly around its online store and returns process. Shoppers describe refunds delayed well past the promised 14 working days, unanswered customer care lines, and emails met only with automated replies. Delivery issues involving RAM Couriers, wrong addresses, missing or incorrect items, and garments arriving worn or damaged appear repeatedly. In-store service draws mixed feedback, with reports of dismissive managers and fitting room disputes at Canal Walk, Cresta and Mall of Africa, alongside praise for the warm, professional team at Edgars Menlyn.
TrustIndex
1.8
NPS Score
-89
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About Forever New South Africa
What do customers say about Forever New South Africa?
Based on recent customer reviews, Forever New South Africa is drawing sustained criticism, particularly around its online store and returns process. Shoppers describe refunds delayed well past the promised 14 working days, unanswered customer care lines, and emails met only with automated replies. Delivery issues involving RAM Couriers, wrong addresses, missing or incorrect items, and garments arriving worn or damaged appear repeatedly. In-store service draws mixed feedback, with reports of dismissive managers and fitting room disputes at Canal Walk, Cresta and Mall of Africa, alongside praise for the warm, professional team at Edgars Menlyn.
Is Forever New South Africa trustworthy?
Forever New South Africa has a TrustIndex of 1.8 out of 10 on Hellopeter, based on 28 reviews in the last 12 months. Hellopeter has tracked Forever New South Africa across 376 total reviews. How is the TrustIndex calculated? →
Recent reviews (28)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2012
Poor Quality of Forever New Dress
I would like to raise a complaint regarding the poor quality of a dress purchased from Forever New. I was disappointed to discover that the quality of the garment did not meet my expectations. I contacted Forever New to address the issue but unfortunately no receipt was available. I had also approached Edgars, where I originally purchased the dress, to request a reprint of the receipt using my rewards number ***. However, I was advised that their system only retains transaction records for 24 weeks. I have since provided Forever New with pictures of the numbers on the garment to assist them in identifying the product. I am disappointed with the quality of the dress and the difficulty experienced in resolving this matter. I believe customers should receive products that meet reasonable quality standards, and I hope Forever New will investigate my complaint and provide a satisfactory resolution.
1 reviews | Active since Jul 2012
Poor Quality of Forever New Dress
I would like to raise a complaint regarding the poor quality of a dress purchased from Forever New. I was disappointed to discover that the quality of the garment did not meet my expectations. I contacted Forever New to address the issue but unfortunately no receipt was available. I had also approached Edgars, where I originally purchased the dress, to request a reprint of the receipt using my rewards number ***. However, I was advised that their system only retains transaction records for 24 weeks. I have since provided Forever New with pictures of the numbers on the garment to assist them in identifying the product. I am disappointed with the quality of the dress and the difficulty experienced in resolving this matter. I believe customers should receive products that meet reasonable quality standards, and I hope Forever New will investigate my complaint and provide a satisfactory resolution.
1 reviews | Active since May 2019
Extremely Disappointing Online Shopping and Returns Experience
I am writing to express my disappointment with the handling of an online order in which I received an item in the wrong size, despite the correct size having been ordered. Upon noticing the error, I immediately contacted Forever New via *** to report the issue. While I appreciate that a response was received the following day, I was asked to provide screenshots of the item and billing slip before any action could be taken. Given that I was at work and did not have the item readily available, this introduced an unnecessary delay for an error that was not of my making. What was even more frustrating was being informed that no exchange process could begin until the requested screenshots had been submitted, resulting in further delays. Once I provided all the requested information, I expected the process of sending the correct size to commence. Instead, I was advised that Forever New first needed to receive the incorrectly supp**** item before arranging a replacement. I questioned why the collection of the incorrect item and dispatch of the correct item could not occur in parallel, particularly as the error originated on the retailer's side. Unfortunately, no practical solution was offered. Attempting to expedite the matter myself, I returned the item to the nearest store, believing this would facilitate a quicker exchange. To my surprise, I was then informed that the order would instead be cancelled and a refund processed. This was never the outcome I requested. I simply wanted the item I had originally ordered, in the correct size. At this point, the entire process had become unnecessarily cumbersome, time-consuming, and exhausting. What should have been a straightforward exchange for a retailer error turned into multiple email exchanges, delays, and ultimately a cancellation that failed to address my original request. As a customer, I expected a smoother resolution process and a greater willingness to remedy a mistake that was entirely outside of my control. Instead, I was left feeling frustrated and inconvenienced at every step. I hope Forever New reviews its online returns and exchange procedures, particularly in cases where customers receive incorrect items due to fulfilment errors. Customers should not have to navigate such a lengthy and burdensome process to correct a mistake they did not make.
1 reviews | Active since May 2019
Extremely Disappointing Online Shopping and Returns Experience
I am writing to express my disappointment with the handling of an online order in which I received an item in the wrong size, despite the correct size having been ordered. Upon noticing the error, I immediately contacted Forever New via *** to report the issue. While I appreciate that a response was received the following day, I was asked to provide screenshots of the item and billing slip before any action could be taken. Given that I was at work and did not have the item readily available, this introduced an unnecessary delay for an error that was not of my making. What was even more frustrating was being informed that no exchange process could begin until the requested screenshots had been submitted, resulting in further delays. Once I provided all the requested information, I expected the process of sending the correct size to commence. Instead, I was advised that Forever New first needed to receive the incorrectly supp**** item before arranging a replacement. I questioned why the collection of the incorrect item and dispatch of the correct item could not occur in parallel, particularly as the error originated on the retailer's side. Unfortunately, no practical solution was offered. Attempting to expedite the matter myself, I returned the item to the nearest store, believing this would facilitate a quicker exchange. To my surprise, I was then informed that the order would instead be cancelled and a refund processed. This was never the outcome I requested. I simply wanted the item I had originally ordered, in the correct size. At this point, the entire process had become unnecessarily cumbersome, time-consuming, and exhausting. What should have been a straightforward exchange for a retailer error turned into multiple email exchanges, delays, and ultimately a cancellation that failed to address my original request. As a customer, I expected a smoother resolution process and a greater willingness to remedy a mistake that was entirely outside of my control. Instead, I was left feeling frustrated and inconvenienced at every step. I hope Forever New reviews its online returns and exchange procedures, particularly in cases where customers receive incorrect items due to fulfilment errors. Customers should not have to navigate such a lengthy and burdensome process to correct a mistake they did not make.
1 reviews | Active since Sept 2026
Horrible Service
I am absolutely appalled at the service of Forever New!! I ordered a dress on the 31st of August 2026, it is the 10th of September 2026 and I still have not received my delivery. I called customer care and was advised the delivery personnel could not gain access to my complex. This is an absolute lie as I was not contacted. I have already engaged with customer care twice and I still have not received my delivery. For your prices, your service is HORRIBLE!!! Will not be making a purchase again.
1 reviews | Active since Sept 2026
Horrible Service
I am absolutely appalled at the service of Forever New!! I ordered a dress on the 31st of August 2026, it is the 10th of September 2026 and I still have not received my delivery. I called customer care and was advised the delivery personnel could not gain access to my complex. This is an absolute lie as I was not contacted. I have already engaged with customer care twice and I still have not received my delivery. For your prices, your service is HORRIBLE!!! Will not be making a purchase again.
1 reviews | Active since Aug 2013
Poor Customer Service
Experience at Forever New Canal Walk Date: 09/08/2026 Time: 17:00 Order Number: *** Item: Return of top Hi Forever New Customer Service Team, I’d like to log a complaint about the service I received at your Canal Walk store on 09/08/2026 around 17:00 when I went in to return an item. I was assisted by Ncebekazi Nkukwana, the cashier assistant. She spent about five minutes inspecting the top I was returning. During this time, she didn’t ask me why I was returning it or whether it was a sizing issue or anything like that. Instead, she turned the top inside out and carefully checked it for a few minutes, seemingly looking for stains, makeup marks, or other issues. I understand that returned items need to be checked, but the way it was done made me feel quite uncomfortable and a bit judged as a customer. A customer shouldn’t feel embarrassed or scrutinised when returning an item, especially when following the correct return process. Unfortunately, this experience left me with a very negative impression of the service at the Canal Walk store. I was also disappointed that the supervisor who approved the return didn’t seem to have any concerns about how the situation was handled. Because of this experience, I honestly feel I may reconsider shopping at Forever New in the future, as I don’t expect to be treated this way as a paying customer. I would appreciate it if this could be looked into and addressed with the staff involved, as customer service and how customers are treated should really be a priority. Kind regards, Linda
1 reviews | Active since Aug 2013
Poor Customer Service
Experience at Forever New Canal Walk Date: 09/08/2026 Time: 17:00 Order Number: *** Item: Return of top Hi Forever New Customer Service Team, I’d like to log a complaint about the service I received at your Canal Walk store on 09/08/2026 around 17:00 when I went in to return an item. I was assisted by Ncebekazi Nkukwana, the cashier assistant. She spent about five minutes inspecting the top I was returning. During this time, she didn’t ask me why I was returning it or whether it was a sizing issue or anything like that. Instead, she turned the top inside out and carefully checked it for a few minutes, seemingly looking for stains, makeup marks, or other issues. I understand that returned items need to be checked, but the way it was done made me feel quite uncomfortable and a bit judged as a customer. A customer shouldn’t feel embarrassed or scrutinised when returning an item, especially when following the correct return process. Unfortunately, this experience left me with a very negative impression of the service at the Canal Walk store. I was also disappointed that the supervisor who approved the return didn’t seem to have any concerns about how the situation was handled. Because of this experience, I honestly feel I may reconsider shopping at Forever New in the future, as I don’t expect to be treated this way as a paying customer. I would appreciate it if this could be looked into and addressed with the staff involved, as customer service and how customers are treated should really be a priority. Kind regards, Linda
1 reviews | Active since Apr 2026
****** of R1099
************* and have ****** me of R1099. I ordered 2 items from Forever New South Africa online on 7 June 2026. Only the one item had arrived at my delivery address, then the order was marked as complete online. I have sent exactly 8 separate emails since that time to Forever New to resolve the issue, but they still have not delivered the item and have not assisted or responded to my request for a refund since that time. I am extremely disappointed, especially since I have bought so much from Forever New over the years.
1 reviews | Active since Apr 2026
****** of R1099
************* and have ****** me of R1099. I ordered 2 items from Forever New South Africa online on 7 June 2026. Only the one item had arrived at my delivery address, then the order was marked as complete online. I have sent exactly 8 separate emails since that time to Forever New to resolve the issue, but they still have not delivered the item and have not assisted or responded to my request for a refund since that time. I am extremely disappointed, especially since I have bought so much from Forever New over the years.
1 reviews | Active since Jun 2026
Most Disgusting Customer Service Telephonically at Foever new Pavilion
Most disgusting customer service experience ever this morning , i call to find out something really important , only for an Employee by the name of SNEH to firstly Answer the call as if she is the owner of the company..with that being said i spoke with respect even though i was spoken to in a very disrepectful and disgusting manner ....i asked her to please wish an ex collegue of mine n was told she is off so i requested her number n was told they dont give out personal information , fair enough i did explain that i am an ex employee aswell n the persons number i wanted is more like a sister to me ...but i do however understand company policy ...Sneh really needs to learn customer service n how to Answer the phone in a professional Manner because clearlt she doesnot know how to. i was then told i must now beg and say PLEASE for the number in such a disgusting and very pathetic way of speaking ....i had to humble my self n now say PLEASE because sneh clearlt has no respect n manners in speaking over the phone...thinks she owns forever new....if i can even score her minus zero i wish i could in the tone and manner she spoke to me.....i treat everyone even the cleaners with respect so i know i was brought up the right way .....but this staff n whoever else answered the call was very pathetic,rude,and unprofessional over the phone....forever new is the best company i worked for n i know about customer service and this was def not it.....it is not the company but new staff that dont know how to treat and speak to customers.....
1 reviews | Active since Jun 2026
Most Disgusting Customer Service Telephonically at Foever new Pavilion
Most disgusting customer service experience ever this morning , i call to find out something really important , only for an Employee by the name of SNEH to firstly Answer the call as if she is the owner of the company..with that being said i spoke with respect even though i was spoken to in a very disrepectful and disgusting manner ....i asked her to please wish an ex collegue of mine n was told she is off so i requested her number n was told they dont give out personal information , fair enough i did explain that i am an ex employee aswell n the persons number i wanted is more like a sister to me ...but i do however understand company policy ...Sneh really needs to learn customer service n how to Answer the phone in a professional Manner because clearlt she doesnot know how to. i was then told i must now beg and say PLEASE for the number in such a disgusting and very pathetic way of speaking ....i had to humble my self n now say PLEASE because sneh clearlt has no respect n manners in speaking over the phone...thinks she owns forever new....if i can even score her minus zero i wish i could in the tone and manner she spoke to me.....i treat everyone even the cleaners with respect so i know i was brought up the right way .....but this staff n whoever else answered the call was very pathetic,rude,and unprofessional over the phone....forever new is the best company i worked for n i know about customer service and this was def not it.....it is not the company but new staff that dont know how to treat and speak to customers.....
1 reviews | Active since Jun 2026
Faulty Product: Severe Fabric Deterioration After Only One Wear
I am beyond disappointed with this coat from Forever New. After ONE wear literally a single use, the fabric has deteriorated dramatically. The entire coat is covered in pilling and fuzz, making it look old, worn, and years past its best. What is most concerning is how drastically the material has changed. When purchased, the coat felt smooth, structured, and premium, which justified the expensive price tag. After wearing it once, the fabric now feels rough, matted, and cheap like a completely different garment. I want to be very clear: this is not normal wear and tear. No reasonably made coat, especially at this price point, should visibly degrade after one wear. This indicates either poor-quality fabric, faulty manufacturing, or a serious failure in quality control. I paid for a premium product and received something that could not withstand even minimal normal use. Selling a coat that looks and feels faulty after one wear is unacceptable and misleading. I expect this to be recognised for what it is: a faulty product that is not of acceptable quality. Dismissing this as standard wear would be completely unreasonable.
1 reviews | Active since Jun 2026
Faulty Product: Severe Fabric Deterioration After Only One Wear
I am beyond disappointed with this coat from Forever New. After ONE wear literally a single use, the fabric has deteriorated dramatically. The entire coat is covered in pilling and fuzz, making it look old, worn, and years past its best. What is most concerning is how drastically the material has changed. When purchased, the coat felt smooth, structured, and premium, which justified the expensive price tag. After wearing it once, the fabric now feels rough, matted, and cheap like a completely different garment. I want to be very clear: this is not normal wear and tear. No reasonably made coat, especially at this price point, should visibly degrade after one wear. This indicates either poor-quality fabric, faulty manufacturing, or a serious failure in quality control. I paid for a premium product and received something that could not withstand even minimal normal use. Selling a coat that looks and feels faulty after one wear is unacceptable and misleading. I expect this to be recognised for what it is: a faulty product that is not of acceptable quality. Dismissing this as standard wear would be completely unreasonable.
1 reviews | Active since Mar 2018
Defective dress and no customer service or resolution
I purchased a defective dress from Forever new in March 2026. I noticed the defect on Saturday and notified customer support. They refered me to the store. The store sent me back to customer support to get a directive. The branch is willing to assist but require directive from customer support. We have recieved no assistance from Forever new. They sell defective clothes and you must suck it up and get away. This is dissapointing given that their items are not cheap.
1 reviews | Active since Mar 2018
Defective dress and no customer service or resolution
I purchased a defective dress from Forever new in March 2026. I noticed the defect on Saturday and notified customer support. They refered me to the store. The store sent me back to customer support to get a directive. The branch is willing to assist but require directive from customer support. We have recieved no assistance from Forever new. They sell defective clothes and you must suck it up and get away. This is dissapointing given that their items are not cheap.