Poor Quality of Forever New Dress

I would like to raise a complaint regarding the poor quality of a dress purchased from Forever New. I was disappointed to discover that the quality of the garment did not meet my expectations.

I contacted Forever New to address the issue but unfortunately no receipt was available. I had also approached Edgars, where I originally purchased the dress, to request a reprint of the receipt using my rewards number ***. However, I was advised that their system only retains transaction records for 24 weeks.

I have since provided Forever New with pictures of the numbers on the garment to assist them in identifying the product.

I am disappointed with the quality of the dress and the difficulty experienced in resolving this matter. I believe customers should receive products that meet reasonable quality standards, and I hope Forever New will investigate my complaint and provide a satisfactory resolution.