Scores reflect the Overall AI Score for each category
Based on recent customer reviews, eDreams.co.za faces overwhelming dissatisfaction centred on unauthorised eDreams Prime subscription debits, refunds that stretch on for months and support channels customers simply cannot reach. Refunds, Pricing & Value (0.6) is the weakest area, while Customer Service & Travel Expertise (0.9) fares only marginally better on the strength of isolated helpful operators. A recurring theme is customers cancelling their bank cards to stop recurring charges.
Top Strengths:
- •Customer Service & Travel Expertise: Customer Service & Travel Expertise (0.9) is the least damaged theme. A small number of callers describe an operator who gave clear direction, apologised for billing errors or finally cancelled a Prime membership, though reaching that point takes hours of holding.
TrustIndex
1.5
NPS Score
-99
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About eDreams.co.za
What do customers say about eDreams.co.za?
Based on recent customer reviews, eDreams.co.za faces overwhelming dissatisfaction centred on unauthorised eDreams Prime subscription debits, refunds that stretch on for months and support channels customers simply cannot reach. Refunds, Pricing & Value (0.6) is the weakest area, while Customer Service & Travel Expertise (0.9) fares only marginally better on the strength of isolated helpful operators. A recurring theme is customers cancelling their bank cards to stop recurring charges.
What is eDreams.co.za's biggest strength?
eDreams.co.za's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Travel Expertise. Customer Service & Travel Expertise (0.9) is the least damaged theme. A small number of callers describe an operator who gave clear direction, apologised for billing errors or finally cancelled a Prime membership, though reaching that point takes hours of holding.
What are the most common complaints about eDreams.co.za?
The most common complaint about eDreams.co.za, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Complaint Resolution. Communication & Complaint Resolution (0.7) suffers from bouncing emails, AI chat bots that dodge the words cancel and complaint, and phone lines that loop adverts. Customers repeatedly report discovering booking or subscription problems only at the airport or on a bank statement.
Is eDreams.co.za trustworthy?
eDreams.co.za has a TrustIndex of 1.5 out of 10 on Hellopeter, based on 179 reviews in the last 12 months. Hellopeter has tracked eDreams.co.za across 752 total reviews. How is the TrustIndex calculated? →
Recent reviews (179)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
Terrible , useless company
Absolutely terrible service, i have made many bookings with you guys but the last one was the LAST!! I tried to get ahold of customer service lines you stay on hold for so long only to get the response my team is looking into it and we will get back to you in 24hrs , 48, 72 hrs go by no response. I had to keep chasing you guys for an answer and only to be left with false promises. Such an easy thing could not be changed a spelling error on a name by one letter. I was waiting weeks it's finally a day before travel that ticket is now not valid so what happens?? We are not travelling because of you. I want answers and I want our money back or a voucher theres no way we're losing that money over your companys mistake by not being able to do their jobs and lying to us.
1 reviews | Active since Oct 2026
Terrible , useless company
Absolutely terrible service, i have made many bookings with you guys but the last one was the LAST!! I tried to get ahold of customer service lines you stay on hold for so long only to get the response my team is looking into it and we will get back to you in 24hrs , 48, 72 hrs go by no response. I had to keep chasing you guys for an answer and only to be left with false promises. Such an easy thing could not be changed a spelling error on a name by one letter. I was waiting weeks it's finally a day before travel that ticket is now not valid so what happens?? We are not travelling because of you. I want answers and I want our money back or a voucher theres no way we're losing that money over your companys mistake by not being able to do their jobs and lying to us.
1 reviews | Active since Jan 2024
Worst Experience!
The worst experience ever, they trick you into a yearly subscription without your consent. You cannot cancel your membership no matter what you do! I would never use these people again. Worst customer service.
1 reviews | Active since Jan 2024
Worst Experience!
The worst experience ever, they trick you into a yearly subscription without your consent. You cannot cancel your membership no matter what you do! I would never use these people again. Worst customer service.
1 reviews | Active since Mar 2009
Rented a car, refused to give car when at airport and have not received my refund yet after many calls
They are complete ********. I rented a car for my son and they refused to give him the car because he had no credit score. No where is it claimed you need a credit score. I confirmed before my son flew that all would be good as he could have swiped his debit card for the excess and deposit of *** and would be credited again when he returned the car. They have not refunded me the money I paid to get the rental which they refused to give. They also put in a debit order to deduct *** a month for "prime" which I did not agree to. I will never even go into their site again even to check prices .... guaranteed to see debit orders again. STAY AWAY and DONT ENTER ANY INFORMATION!
1 reviews | Active since Mar 2009
Rented a car, refused to give car when at airport and have not received my refund yet after many calls
They are complete ********. I rented a car for my son and they refused to give him the car because he had no credit score. No where is it claimed you need a credit score. I confirmed before my son flew that all would be good as he could have swiped his debit card for the excess and deposit of *** and would be credited again when he returned the car. They have not refunded me the money I paid to get the rental which they refused to give. They also put in a debit order to deduct *** a month for "prime" which I did not agree to. I will never even go into their site again even to check prices .... guaranteed to see debit orders again. STAY AWAY and DONT ENTER ANY INFORMATION!
1 reviews | Active since Aug 2024
Kenya Airways and eDreams have left me feeling cheated of my hard-earned money, R17,400!
Kenya Airways together with eDreams took my hard earned money, R17400. I arrived at the airport three hours before departure, yet I was unable to travel due to a transit visa requirement that was never explained to me before I paid for my ticket..I was sent from pillar to post between the two companies, spent over three hours on phone calls trying to resolve the matter, and was ultimately told my ticket was a "no-show" with no refund.
1 reviews | Active since Aug 2024
Kenya Airways and eDreams have left me feeling cheated of my hard-earned money, R17,400!
Kenya Airways together with eDreams took my hard earned money, R17400. I arrived at the airport three hours before departure, yet I was unable to travel due to a transit visa requirement that was never explained to me before I paid for my ticket..I was sent from pillar to post between the two companies, spent over three hours on phone calls trying to resolve the matter, and was ultimately told my ticket was a "no-show" with no refund.
1 reviews | Active since Oct 2026
Refund
Subject: Urgent Refund Request – CemAir Flight Cancellation Good day, I am writing to formally request a full refund for my CemAir flight, which I was unable to take due to issues with the aircraft. Yesterday, we were informed that CemAir could not fly us due to technical issues with the aircraft and that we would need to make alternative arrangements. This left us stranded and forced us to make last-minute travel arrangements at our own expense, causing significant financial strain and unnecessary stress. I was advised that because I booked my flight through eDreams, I would need to contact them directly for a refund. However, despite making numerous attempts to contact eDreams through every available channel, I have received no assistance or resolution. I find this entire experience extremely disappointing and unacceptable. As a paying customer, I should not have to bear the financial consequences of a flight disruption that was beyond my control,
1 reviews | Active since Oct 2026
Refund
Subject: Urgent Refund Request – CemAir Flight Cancellation Good day, I am writing to formally request a full refund for my CemAir flight, which I was unable to take due to issues with the aircraft. Yesterday, we were informed that CemAir could not fly us due to technical issues with the aircraft and that we would need to make alternative arrangements. This left us stranded and forced us to make last-minute travel arrangements at our own expense, causing significant financial strain and unnecessary stress. I was advised that because I booked my flight through eDreams, I would need to contact them directly for a refund. However, despite making numerous attempts to contact eDreams through every available channel, I have received no assistance or resolution. I find this entire experience extremely disappointing and unacceptable. As a paying customer, I should not have to bear the financial consequences of a flight disruption that was beyond my control,
1 reviews | Active since Feb 2022
******* Debits
I did not subscribe. I did the free trial and cancelled. On their app it says expired 18th September but they keep on debiting me! I want my refund please of all the money you debited without my consent
1 reviews | Active since Feb 2022
******* Debits
I did not subscribe. I did the free trial and cancelled. On their app it says expired 18th September but they keep on debiting me! I want my refund please of all the money you debited without my consent
1 reviews | Active since Oct 2022
Will never recommend this company
Had to very quickly book my mother a flight a few weeks ago just to now get a charge from this company. Upon going to cancel what they say is my subscription I find out I am now liable to pay a monthly fee for the next year. This is rediculous as it had not even been a month since the flight was book. Above and beyond that they have false advertising stating all costs are covered yet I paid over R1000 for her bags at the airport. Disgusted
1 reviews | Active since Oct 2022
Will never recommend this company
Had to very quickly book my mother a flight a few weeks ago just to now get a charge from this company. Upon going to cancel what they say is my subscription I find out I am now liable to pay a monthly fee for the next year. This is rediculous as it had not even been a month since the flight was book. Above and beyond that they have false advertising stating all costs are covered yet I paid over R1000 for her bags at the airport. Disgusted