Based on recent customer reviews, Easton-Berry Collections is drawing sustained criticism from South African consumers, mainly over paid-up and settlement letters that are requested repeatedly but seldom issued. Customers describe unanswered emails to collections addresses, call centre agents who place them on long holds or redirect them back to creditors like Truworths, TFG, Mr Price and FNB, and missing statements that leave balances unclear. Several report debit orders continuing after settlement, damaged credit records, and intentions to escalate to the National Financial Ombud. One reviewer received efficient help after formally complaining.
Replied to 97% of negative reviews
Reply time on negative reviews: 13h 23m
TrustIndex
2.6
Â
Ranking
#3
in Legal Services
Reply Time
14h 59m
Â
NPS Score
-47
Recommended: Unlikely
Replied to 97% of negative reviews
Reply time on negative reviews: 13h 23m
Nov '25 - Oct '26
Frequently Asked Questions About Easton-Berry Collections
What do customers say about Easton-Berry Collections?
Based on recent customer reviews, Easton-Berry Collections is drawing sustained criticism from South African consumers, mainly over paid-up and settlement letters that are requested repeatedly but seldom issued. Customers describe unanswered emails to collections addresses, call centre agents who place them on long holds or redirect them back to creditors like Truworths, TFG, Mr Price and FNB, and missing statements that leave balances unclear. Several report debit orders continuing after settlement, damaged credit records, and intentions to escalate to the National Financial Ombud. One reviewer received efficient help after formally complaining.
Is Easton-Berry Collections trustworthy?
Easton-Berry Collections has a TrustIndex of 2.6 out of 10 on Hellopeter, based on 35 reviews in the last 12 months. They reply to 97% of negative reviews, typically within 13 hours 23 min. Hellopeter has tracked Easton-Berry Collections across 866 total reviews. How is the TrustIndex calculated? →
Recent reviews (35)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2021
Deducted more money then they should
I can't even give them a star but needed to otherwise I can't complain. They were deducting an amount with a debit order every month. I kept on sending them email to here what my outstanding amount was. But never got an answer from them. In August this year I contacted a very helpful lady that checks your credit score for you and if you own someone money she gets the amounts and paid up letters. She then contacted me and said that I have no debt om my name and send me a letter that states that one no one money but still these people were deducting money from .y account every month. I tried to email *** them several times and calling them but till now with no success. So how much money are the ********ly deducting money from our bank accounts every month and you can't even get hold off them to get a statement. I personally think they are the biggest *****s in this business. I took that letter to my bank and they stopped them completely from deducting money from my bank account
1 reviews | Active since Jul 2021
Deducted more money then they should
I can't even give them a star but needed to otherwise I can't complain. They were deducting an amount with a debit order every month. I kept on sending them email to here what my outstanding amount was. But never got an answer from them. In August this year I contacted a very helpful lady that checks your credit score for you and if you own someone money she gets the amounts and paid up letters. She then contacted me and said that I have no debt om my name and send me a letter that states that one no one money but still these people were deducting money from .y account every month. I tried to email *** them several times and calling them but till now with no success. So how much money are the ********ly deducting money from our bank accounts every month and you can't even get hold off them to get a statement. I personally think they are the biggest *****s in this business. I took that letter to my bank and they stopped them completely from deducting money from my bank account
1 reviews | Active since Aug 2023
What a joke!!
This is the second time i'm in a battle with these people.They respond quickly on the review with their apologies, but do not deliver. I received my paid up letter more than a month ago, but they still sent emails/phone calls regarding "outstanding" payments. They also got TWO bank accounts Absa and FNB which the payments must be paid in. After sending POP, they still sending messaging regarding payments. Makes you think....
1 reviews | Active since Aug 2023
What a joke!!
This is the second time i'm in a battle with these people.They respond quickly on the review with their apologies, but do not deliver. I received my paid up letter more than a month ago, but they still sent emails/phone calls regarding "outstanding" payments. They also got TWO bank accounts Absa and FNB which the payments must be paid in. After sending POP, they still sending messaging regarding payments. Makes you think....
1 reviews | Active since Jan 2021
Terrible Admin
I have been making monthly payments and I sent an email to *** please update your records because I am paying yet every week I receive an email that I didn't honour my arrangement. Please fix this!!!
1 reviews | Active since Nov 2023
Debit Order Still Active
I've been paying my TFG account for the past 3 years. Balance is 0 since July yet the debit order is still active. My lawyers have been trying to reach you guys for a settlement amount but you are not replying to our calls or mails. No statements no update as to why I'm still paying. Very BAD BAD SERVICE😡😡😡
1 reviews | Active since Nov 2023
Debit Order Still Active
I've been paying my TFG account for the past 3 years. Balance is 0 since July yet the debit order is still active. My lawyers have been trying to reach you guys for a settlement amount but you are not replying to our calls or mails. No statements no update as to why I'm still paying. Very BAD BAD SERVICE😡😡😡
1 reviews | Active since Aug 2020
Excessive billing for ZERO administration
Last year I complained about how your company bills me. You Bill me for the smses you send. You Bill ME if I call YOU. You Bill me for emails. You Bill me for any type of contact when you fail to update me on the state of the ***. This morning I recieved a second batch of SMSes to "remind" me of payment, when you already sent texts the day before. So you get to Bill me DOUBLE? This payment was made yesterday, as an immediate payment. So I expect you to remove the bill for these unnecessary communications. Further to that, in the time you have had my ***, you have only ever sent me a full statement after my request, WHICH YOU ALSO BILL FOR. Otherwise you simply send a short total summary (also ONLY at my request) which you conveniently also bill for. This is unacceptable. I have a right to know where the *** stands, and a monthly statement should be bare minimum within the service you provide considering you also bill me 11 percent on any amount made. In addition to that, you refuse to meet me halfway with a settlement discount, which I find extremely odd since I have previously had a discount offered to me on the same ***. I demand a monthly statement, free of charge due to the fact that the previous statement proved to me you Bill individuals as you please. I would like to settle this *** so please contact me regarding a settlement discount. It is utterly disgusting that I cannot communicate with you in any format be it at my own cost or not, without you charging me for it.
1 reviews | Active since Aug 2020
Excessive billing for ZERO administration
Last year I complained about how your company bills me. You Bill me for the smses you send. You Bill ME if I call YOU. You Bill me for emails. You Bill me for any type of contact when you fail to update me on the state of the ***. This morning I recieved a second batch of SMSes to "remind" me of payment, when you already sent texts the day before. So you get to Bill me DOUBLE? This payment was made yesterday, as an immediate payment. So I expect you to remove the bill for these unnecessary communications. Further to that, in the time you have had my ***, you have only ever sent me a full statement after my request, WHICH YOU ALSO BILL FOR. Otherwise you simply send a short total summary (also ONLY at my request) which you conveniently also bill for. This is unacceptable. I have a right to know where the *** stands, and a monthly statement should be bare minimum within the service you provide considering you also bill me 11 percent on any amount made. In addition to that, you refuse to meet me halfway with a settlement discount, which I find extremely odd since I have previously had a discount offered to me on the same ***. I demand a monthly statement, free of charge due to the fact that the previous statement proved to me you Bill individuals as you please. I would like to settle this *** so please contact me regarding a settlement discount. It is utterly disgusting that I cannot communicate with you in any format be it at my own cost or not, without you charging me for it.
1 reviews | Active since Apr 2025
Paid up letter not issued since 2023!
I requested for a paid up letter, I settled my account before December 2023. I have been requesting for the paid up letter since then, I haven’t received any response from them. It’s 2026 today and my life is on hold because they are not responding to my emails. It’s frustrating! When I called I was told that they don’t have a telephone line. That’s nonsense!
1 reviews | Active since Apr 2025
Paid up letter not issued since 2023!
I requested for a paid up letter, I settled my account before December 2023. I have been requesting for the paid up letter since then, I haven’t received any response from them. It’s 2026 today and my life is on hold because they are not responding to my emails. It’s frustrating! When I called I was told that they don’t have a telephone line. That’s nonsense!