Item: Easton-Berry Collections
Rating: 1
Author: Felicia K

FK

Felicia K's updateReviewer Update

04 Oct 2026, 10:16

Accounting & Information Rights Proof of Debt: Debt collectors must provide debtors with a clear, written breakdown of the outstanding principal debt, accrued interest, and allowable collection fees upon request. Receipts & Records: Debt collectors are obligated to issue written receipts for all payments received and maintain proper financial records. Allowable Fees: Debt collectors may only charge fees and expenses specified in Annexure A (the Tariff) of the Regulations under the Act. Charging fees in excess of the statutory tariff is a breach of the Code of Conduct. Enforcement & Oversight: The Council for Debt Collectors regulates compliance with Annexure B. Debtors have the right to lodge formal complaints with the Council regarding improper conduct or improper fees, which can result in disciplinary action, fines, or de-registration of the debt collector. You don't respond to calls, mails and are very quick to deduct money! My profile has not been updating for years! According to you Guys I've missed payments for the past 3 years but you are deducting!!!! These are All being Violated!!!!! Yet you claim to be doing these ******** things under this Act!

FK

Felicia K's update04 Oct 2026, 10:16

Reviewer Update

Accounting & Information Rights Proof of Debt: Debt collectors must provide debtors with a clear, written breakdown of the outstanding principal debt, accrued interest, and allowable collection fees upon request. Receipts & Records: Debt collectors are obligated to issue written receipts for all payments received and maintain proper financial records. Allowable Fees: Debt collectors may only charge fees and expenses specified in Annexure A (the Tariff) of the Regulations under the Act. Charging fees in excess of the statutory tariff is a breach of the Code of Conduct. Enforcement & Oversight: The Council for Debt Collectors regulates compliance with Annexure B. Debtors have the right to lodge formal complaints with the Council regarding improper conduct or improper fees, which can result in disciplinary action, fines, or de-registration of the debt collector. You don't respond to calls, mails and are very quick to deduct money! My profile has not been updating for years! According to you Guys I've missed payments for the past 3 years but you are deducting!!!! These are All being Violated!!!!! Yet you claim to be doing these ******** things under this Act!

Easton-Berry Collections's replyOfficial

06 Oct 2026, 10:09

Good day, Felicia,

Thank you for your inquiry.

Please be advised that the matter is under investigation.

We will provide you with a detailed update shortly.

Kind regards

Maheshree

Easton Berry Collections Team

Easton-Berry Collections's reply06 Oct 2026, 10:09

Official

Good day, Felicia,

Thank you for your inquiry.

Please be advised that the matter is under investigation.

We will provide you with a detailed update shortly.

Kind regards

Maheshree

Easton Berry Collections Team

Easton-Berry Collections's replyOfficial

06 Oct 2026, 11:33

Good day, Felicia,

We acknowledge the concerns raised in your review and confirm that the matter has been investigated. A detailed response addressing the concerns raised has been emailed to you directly.

While we appreciate the opportunity to respond publicly, we are required to protect the confidentiality of personal and account information and are therefore unable to disclose account-specific details on this platform.

Following our review, we confirm that the account was referred to our office for debt recovery and has been administered in accordance with the applicable requirements governing the collection process. Payments received are accounted for, together with applicable fees and charges, when determining the balance administered by our office.

The concerns raised regarding the account balance and credit bureau reporting have also been addressed in our detailed correspondence to you. Our office has acted within its capacity as the appointed debt collection agency and in accordance with the processes applicable to the account.

We trust that the detailed response provided directly to you clarifies the position and addresses the concerns raised.

Should you require further assistance, please feel free to respond to our email.

Kind regards

Maheshree

Easton Berry Collections Team

Easton-Berry Collections's reply06 Oct 2026, 11:33

Official

Good day, Felicia,

We acknowledge the concerns raised in your review and confirm that the matter has been investigated. A detailed response addressing the concerns raised has been emailed to you directly.

While we appreciate the opportunity to respond publicly, we are required to protect the confidentiality of personal and account information and are therefore unable to disclose account-specific details on this platform.

Following our review, we confirm that the account was referred to our office for debt recovery and has been administered in accordance with the applicable requirements governing the collection process. Payments received are accounted for, together with applicable fees and charges, when determining the balance administered by our office.

The concerns raised regarding the account balance and credit bureau reporting have also been addressed in our detailed correspondence to you. Our office has acted within its capacity as the appointed debt collection agency and in accordance with the processes applicable to the account.

We trust that the detailed response provided directly to you clarifies the position and addresses the concerns raised.

Should you require further assistance, please feel free to respond to our email.

Kind regards

Maheshree

Easton Berry Collections Team

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