Excessive billing for ZERO administration

And yet... To date - you still have not sent me an account statement as requested in this complaint. Is that also in accordance with the law?

Since you quoted the law to me rather than resolving the statement issue, the public should be aware that this company refuses to send me regular statements of account unless I explicitly request them, and then bills me. To make matters worse, whenever I do request an update on my balance, they actually bill me an administrative fee just to see what I owe. They also bill me to contact them... TO REQUEST IT This is a direct violation of South African law. In terms of Regulation 11, read with Item 5 of Annexure B of the Regulations under the Debt Collectors Act 114 of 1998, a debtor is legally entitled to a free statement of account every six months. A debt collector is only allowed to charge a fee if an additional statement is requested within that six-month window. Because Easton Berry does not routinely provide statements, my requests fall strictly within my statutory right to receive a free bi-annual update. Furthermore, under Section 19 of the Act, a collector cannot recover any amount from a debtor other than the capital debt, lawful interest, and strictly prescribed legal fees. I demand that management contacts me immediately IN WRITING to *** to: 1. Reverse every single statement fee or administrative charge unfairly added to my balance after this complaint has been addressed. 2. Provide me with a comprehensive, accurate breakdown of my account (reflecting original capital, payments made, interest, and legal costs) at zero cost. If this is not resolved swiftly and the ******* fees are not removed, I will log a formal complaint under oath with the Council for Debt Collectors to investigate your billing practices.