Scores reflect the Overall AI Score for each category
Based on recent customer reviews, DStv (MultiChoice) is described as a provider where paying does not guarantee service. Customers consistently report payments that are never allocated, accounts disconnected days after settlement, and refunds that stretch on for months. A recurring theme is being passed between the call centre, WhatsApp and live chat without resolution. Sport content and a handful of exceptional agents are the only widely praised elements.
Top Strengths:
- •Staff, Service & Experience Quality: The clearest bright spots are individual people. Customers name specific consultants who listened, took ownership and phoned back, and a few walk in centres are praised for friendliness. Staff, Service & Experience Quality (1.2) is the highest scoring theme, though rudeness and dropped calls still dominate.
TrustIndex
1.7
NPS Score
-91
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About DStv (MultiChoice)
What do customers say about DStv (MultiChoice)?
Based on recent customer reviews, DStv (MultiChoice) is described as a provider where paying does not guarantee service. Customers consistently report payments that are never allocated, accounts disconnected days after settlement, and refunds that stretch on for months. A recurring theme is being passed between the call centre, WhatsApp and live chat without resolution. Sport content and a handful of exceptional agents are the only widely praised elements.
What is DStv (MultiChoice)'s biggest strength?
DStv (MultiChoice)'s biggest strength, according to Hellopeter's AI analysis, is Staff, Service & Experience Quality. The clearest bright spots are individual people. Customers name specific consultants who listened, took ownership and phoned back, and a few walk in centres are praised for friendliness. Staff, Service & Experience Quality (1.2) is the highest scoring theme, though rudeness and dropped calls still dominate.
What are the most common complaints about DStv (MultiChoice)?
The most common complaint about DStv (MultiChoice), based on Hellopeter's AI analysis of recent customer reviews, is Account Verification & Access. Account Verification & Access (0.9) reflects customers disconnected every few days despite paid accounts, streaming profiles blocked without explanation until certified ID is submitted, and packages upgraded to Premium or Compact without consent, then billed at the higher rate.
Is DStv (MultiChoice) trustworthy?
DStv (MultiChoice) has a TrustIndex of 1.7 out of 10 on Hellopeter, based on 1,497 reviews in the last 12 months. Hellopeter has tracked DStv (MultiChoice) across 48,091 total reviews. How is the TrustIndex calculated? →
Recent reviews (1,497)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2026
Mis-sold DStv internet - Told R150 to cancel, now they want R855.45.
I have been following up since April 2026. A sales lady sold me DStv internet. I told her I only want it for a few months. She said I can cancel anytime with only R150. She never told me about a 24-month contract or R855.45. I have my own router and I do not use this service. Since April I have called more than 5 times. In April they said they will check records. They never called back. On 5 November they said "final decision, pay R855.45" and refused to transfer me to Sindisiwe. My ***. ***. Now I cannot pay my DStv Compact R470 separately because they put DStv and internet on one account. My DStv is blocked, my granny and kids have no TV. I have reported to the Ombud. DStv must honour what I was told - R150 - or cancel for free. Samukelisiwe
1 reviews | Active since Aug 2026
Mis-sold DStv internet - Told R150 to cancel, now they want R855.45.
I have been following up since April 2026. A sales lady sold me DStv internet. I told her I only want it for a few months. She said I can cancel anytime with only R150. She never told me about a 24-month contract or R855.45. I have my own router and I do not use this service. Since April I have called more than 5 times. In April they said they will check records. They never called back. On 5 November they said "final decision, pay R855.45" and refused to transfer me to Sindisiwe. My ***. ***. Now I cannot pay my DStv Compact R470 separately because they put DStv and internet on one account. My DStv is blocked, my granny and kids have no TV. I have reported to the Ombud. DStv must honour what I was told - R150 - or cancel for free. Samukelisiwe
1 reviews | Active since Mar 2020
DSTV Stream is waste of money
The DSTV stream is a waste of money, it is always rebooting , some episodes dont even play. And now they also have ads and the stream cuts off while you still watching and refuses to reload. Mind you i am a yearly subscriber and have unlimited fibre in my house , therefore this problem has nothing to do with wifi.
1 reviews | Active since Mar 2020
DSTV Stream is waste of money
The DSTV stream is a waste of money, it is always rebooting , some episodes dont even play. And now they also have ads and the stream cuts off while you still watching and refuses to reload. Mind you i am a yearly subscriber and have unlimited fibre in my house , therefore this problem has nothing to do with wifi.
1 reviews | Active since Nov 2013
MEDIOCRE TO ABSOLUTELY HORRIBLE
I didn't think it was possible for DSTV TO GO FROM BAD TO WORSE. I HAVE A PRICE LOCKED CONTRACT THAT ISNT SUPPOSED TO CHANGE FOR 24 MONTHS. WAS OVERCHARGED IN OCTOBER BECAUSE OF 'MIGATING PACKAGES' NOT SURE WHAT THAT MEANS. ASKEF TO BE CALLED BACK, BUT OF COURSE THAT DIDNT HAPPEN. CANCELLING MY -NOT HONOURED CONTRACT IS MY BEST BET. MEDIOCRE SERVICE IS NOW SERIOUSLY HORRIBLE!!!
1 reviews | Active since Nov 2013
MEDIOCRE TO ABSOLUTELY HORRIBLE
I didn't think it was possible for DSTV TO GO FROM BAD TO WORSE. I HAVE A PRICE LOCKED CONTRACT THAT ISNT SUPPOSED TO CHANGE FOR 24 MONTHS. WAS OVERCHARGED IN OCTOBER BECAUSE OF 'MIGATING PACKAGES' NOT SURE WHAT THAT MEANS. ASKEF TO BE CALLED BACK, BUT OF COURSE THAT DIDNT HAPPEN. CANCELLING MY -NOT HONOURED CONTRACT IS MY BEST BET. MEDIOCRE SERVICE IS NOW SERIOUSLY HORRIBLE!!!
1 reviews | Active since Apr 2025
********** transactions
Double charged without my consent.money deducted from my account again after successfully paid my *** two days ago. ********** transaction. Worst part I didn't authorise any debit order. Their people just ********ly deducted my money at 2 am. What a horrible horrible *****
1 reviews | Active since Apr 2025
********** transactions
Double charged without my consent.money deducted from my account again after successfully paid my *** two days ago. ********** transaction. Worst part I didn't authorise any debit order. Their people just ********ly deducted my money at 2 am. What a horrible horrible *****
1 reviews | Active since Aug 2013
Paying my premium but not receiving the service
It's been 3 months now, since I made a insurance claim to have decor replaced and up until this date nothing has been done. I've been paying their insurance since 2011 and for the past 3 months I have been paying for nothing.
1 reviews | Active since Aug 2013
Paying my premium but not receiving the service
It's been 3 months now, since I made a insurance claim to have decor replaced and up until this date nothing has been done. I've been paying their insurance since 2011 and for the past 3 months I have been paying for nothing.
1 reviews | Active since Dec 2025
Bad service from DStv
This company disconnected my account claiming my has outstanding balance that I need to pay. I paid it even though I knew that I didn't owe them as I have a debit order every month. I later called to enquire about it and they agreed that it was a mistake from their side. They promised to refund me, however they didn't. When I called their customer care to know why I have not got my money back, they told me that their finance department rejected my refund because they want me to send them an evidence of payment. Which I do not understand why would that be a requirement when they are the one who sent me a link for the payment.
1 reviews | Active since Dec 2025
Bad service from DStv
This company disconnected my account claiming my has outstanding balance that I need to pay. I paid it even though I knew that I didn't owe them as I have a debit order every month. I later called to enquire about it and they agreed that it was a mistake from their side. They promised to refund me, however they didn't. When I called their customer care to know why I have not got my money back, they told me that their finance department rejected my refund because they want me to send them an evidence of payment. Which I do not understand why would that be a requirement when they are the one who sent me a link for the payment.
1 reviews | Active since Nov 2026
Billed but no access
ONly 1 star as I have to put something down. I tried cancelling my streaming subscription.... months later still being debited. But, despite taking my money, I have lost access to watch. So 7 months of taking money with nothing in return. Useless
1 reviews | Active since Nov 2026
Billed but no access
ONly 1 star as I have to put something down. I tried cancelling my streaming subscription.... months later still being debited. But, despite taking my money, I have lost access to watch. So 7 months of taking money with nothing in return. Useless