Scores reflect the Overall AI Score for each category
Based on recent customer reviews, DStv (MultiChoice) is described as a provider where paying does not guarantee service. Customers consistently report payments that are never allocated, accounts disconnected days after settlement, and refunds that stretch on for months. A recurring theme is being passed between the call centre, WhatsApp and live chat without resolution. Sport content and a handful of exceptional agents are the only widely praised elements.
Top Strengths:
- •Staff, Service & Experience Quality: The clearest bright spots are individual people. Customers name specific consultants who listened, took ownership and phoned back, and a few walk in centres are praised for friendliness. Staff, Service & Experience Quality (1.2) is the highest scoring theme, though rudeness and dropped calls still dominate.
TrustIndex
1.7
NPS Score
-91
Recommended: Unlikely
Nov '25 - Oct '26
Frequently Asked Questions About DStv (MultiChoice)
What do customers say about DStv (MultiChoice)?
Based on recent customer reviews, DStv (MultiChoice) is described as a provider where paying does not guarantee service. Customers consistently report payments that are never allocated, accounts disconnected days after settlement, and refunds that stretch on for months. A recurring theme is being passed between the call centre, WhatsApp and live chat without resolution. Sport content and a handful of exceptional agents are the only widely praised elements.
What is DStv (MultiChoice)'s biggest strength?
DStv (MultiChoice)'s biggest strength, according to Hellopeter's AI analysis, is Staff, Service & Experience Quality. The clearest bright spots are individual people. Customers name specific consultants who listened, took ownership and phoned back, and a few walk in centres are praised for friendliness. Staff, Service & Experience Quality (1.2) is the highest scoring theme, though rudeness and dropped calls still dominate.
What are the most common complaints about DStv (MultiChoice)?
The most common complaint about DStv (MultiChoice), based on Hellopeter's AI analysis of recent customer reviews, is Account Verification & Access. Account Verification & Access (0.9) reflects customers disconnected every few days despite paid accounts, streaming profiles blocked without explanation until certified ID is submitted, and packages upgraded to Premium or Compact without consent, then billed at the higher rate.
Is DStv (MultiChoice) trustworthy?
DStv (MultiChoice) has a TrustIndex of 1.7 out of 10 on Hellopeter, based on 1,520 reviews in the last 12 months. Hellopeter has tracked DStv (MultiChoice) across 48,033 total reviews. How is the TrustIndex calculated? →
Recent reviews (1,520)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Aug 2015
It is unacceptable that a long-standing, paying customer should have to fight this hard to access a service they have
The handling of my DStv insurance claim has been extremely disappointing and unacceptable. Despite having paid my insurance premiums faithfully for more than ten years, I have experienced poor communication, unnecessary delays, conflicting information and a complete lack of accountability when submitting my very first claim. Since my decoder stopped working on 25 September 2026, I have been sent from one office to another, repeatedly forced to follow up on my own claim, and provided with the details of an installer who does not even handle insurance claims. Ultimately, I was told to find my own installer because DStv was struggling to find one in my area. What is particularly concerning is that DStv had no difficulty accepting my insurance premiums for all these years, yet when I finally needed assistance, I was left to navigate the process myself. There has been no proactive communication, no satisfactory explanation for the delays and no clear indication that anyone has taken ownership of resolving the matter. This experience reflects a serious failure in customer service and claims management. Instead of receiving the support and peace of mind that insurance is supposed to provide, I have been subjected to unnecessary frustration, wasted time and repeated inconvenience. It is unacceptable that a long-standing, paying customer should have to fight this hard to access a service they have been paying for in good faith for more than a decade. I am deeply dissatisfied with how this matter has been handled and expect DStv to take accountability, provide a clear explanation for these failures, and urgently resolve my claim without placing further responsibility on me to do their job.
1 reviews | Active since Aug 2015
It is unacceptable that a long-standing, paying customer should have to fight this hard to access a service they have
The handling of my DStv insurance claim has been extremely disappointing and unacceptable. Despite having paid my insurance premiums faithfully for more than ten years, I have experienced poor communication, unnecessary delays, conflicting information and a complete lack of accountability when submitting my very first claim. Since my decoder stopped working on 25 September 2026, I have been sent from one office to another, repeatedly forced to follow up on my own claim, and provided with the details of an installer who does not even handle insurance claims. Ultimately, I was told to find my own installer because DStv was struggling to find one in my area. What is particularly concerning is that DStv had no difficulty accepting my insurance premiums for all these years, yet when I finally needed assistance, I was left to navigate the process myself. There has been no proactive communication, no satisfactory explanation for the delays and no clear indication that anyone has taken ownership of resolving the matter. This experience reflects a serious failure in customer service and claims management. Instead of receiving the support and peace of mind that insurance is supposed to provide, I have been subjected to unnecessary frustration, wasted time and repeated inconvenience. It is unacceptable that a long-standing, paying customer should have to fight this hard to access a service they have been paying for in good faith for more than a decade. I am deeply dissatisfied with how this matter has been handled and expect DStv to take accountability, provide a clear explanation for these failures, and urgently resolve my claim without placing further responsibility on me to do their job.
1 reviews | Active since Nov 2023
DSTV, not Worth it,,,
I complaint to an email address *** supplied on the internet... I went to insurance... then I started to chat with the online chat bot... What a looser that is... Good Day , Welcome to live chat. You're through to Siyanda . How can I assist you today? This is the chat, why struggle with is... 4:15 PM You sent: Why do we have to watch utter nonsense like surviving earth..... in prime time????? must we cancel again.. 4:15 PM AI Agent: Kindly advise how may I assist ? 4:16 PM You sent: Why do we have to watch utter nonsense like surviving earth..... in prime time????? must we cancel again.. 4:16 PM AI Agent: Please advise are you getting shows that you dont want to watch ? 4:17 PM You sent: Why do we have to watch utter nonsense like surviving earth..... in prime time????? must we cancel again.. 4:17 PM You sent: I am waiting 4:18 PM AI Agent: Kindly note I wont be able to assist without a clear understanding of your query AI Agent: Please advise are you getting shows that you dont want to watch ?
1 reviews | Active since Nov 2023
DSTV, not Worth it,,,
I complaint to an email address *** supplied on the internet... I went to insurance... then I started to chat with the online chat bot... What a looser that is... Good Day , Welcome to live chat. You're through to Siyanda . How can I assist you today? This is the chat, why struggle with is... 4:15 PM You sent: Why do we have to watch utter nonsense like surviving earth..... in prime time????? must we cancel again.. 4:15 PM AI Agent: Kindly advise how may I assist ? 4:16 PM You sent: Why do we have to watch utter nonsense like surviving earth..... in prime time????? must we cancel again.. 4:16 PM AI Agent: Please advise are you getting shows that you dont want to watch ? 4:17 PM You sent: Why do we have to watch utter nonsense like surviving earth..... in prime time????? must we cancel again.. 4:17 PM You sent: I am waiting 4:18 PM AI Agent: Kindly note I wont be able to assist without a clear understanding of your query AI Agent: Please advise are you getting shows that you dont want to watch ?
1 reviews | Active since Oct 2026
They change me for insurance that i never goin for almost 3 years and i didn't notice
They change me for insurance that i never goin for almost 3 years and i didn't notice
1 reviews | Active since Oct 2026
They change me for insurance that i never goin for almost 3 years and i didn't notice
They change me for insurance that i never goin for almost 3 years and i didn't notice
1 reviews | Active since Nov 2020
bad experience
my streaming account is blocked went to live chat to get help to unblock it they sent me a link to send my *** the link is not working since yesterday so what does one do in the moment because I pay every mont
1 reviews | Active since Nov 2020
bad experience
my streaming account is blocked went to live chat to get help to unblock it they sent me a link to send my *** the link is not working since yesterday so what does one do in the moment because I pay every mont
1 reviews | Active since Jul 2026
RAM Courier Refused to take the collection of the dstv
You have sent the courier to come collect the dstv but when the came they refused to collect the items and said that they are not going to take it and said it is not their job. Now tell me what the **** must I do now they came here twice and was very rude to me and refused to collect the dstv the courier guys are from Ram he refused to even come by the house as i even went to meet him by the road so they can come and collect. I want this cancelled ASAP as you ****ing up my credit score whoch I will be sueing you people for as this is deliberate and i hate what you people are doing and still not calling me on the times i have mentioned
1 reviews | Active since Jul 2026
RAM Courier Refused to take the collection of the dstv
You have sent the courier to come collect the dstv but when the came they refused to collect the items and said that they are not going to take it and said it is not their job. Now tell me what the **** must I do now they came here twice and was very rude to me and refused to collect the dstv the courier guys are from Ram he refused to even come by the house as i even went to meet him by the road so they can come and collect. I want this cancelled ASAP as you ****ing up my credit score whoch I will be sueing you people for as this is deliberate and i hate what you people are doing and still not calling me on the times i have mentioned
1 reviews | Active since Jun 2026
Please help me so dstv can can also help me fast
I have pay dstv on time then I watch for 2 days after they close now I can't watch I give them a call about the issue they said I'm sharing Surname with someone else but still they haven't solve the problem 😭😭
1 reviews | Active since Jun 2026
Please help me so dstv can can also help me fast
I have pay dstv on time then I watch for 2 days after they close now I can't watch I give them a call about the issue they said I'm sharing Surname with someone else but still they haven't solve the problem 😭😭
1 reviews | Active since May 2010
False advertising and incomplete listing of prices online
DStv advertises that if one is on a Premium subscription, with a decoder, one can take out a 24 month contract to pay a lowered monthly subscription equal to streaming contracts. With great difficulty searching how to sign up for this, I was finally able to talk to a human, who after asking all my personal details to verify my ***, and asking if I wanted to sign up for other services, informed me I do not qualify as I do not have an Explora decoder. There is no logical reason why this subscription option should be limited to a type of decoder. I'm trying to sign up for 24 months , what does it matter what decoder I have? It unfairly prejudices users with older decoders, who also pay premium amounts. Nowhere on the website this is stated. It is false advertising and it has wasted my time. They also do not clearly stipulate, that in addition to a monthly subscription, there is also an extra "Access fee" per month - with no indication of the cost on the website, only on the invoice you receive with shock. I guess you really want everyone to move over to your streaming services, which will create additional demand to your services that are regularly dropping signal. On a side, the quality of your programming has declined significantly. Perhaps I might be cancelling my subscription as a whole, seeing as I have not signed up for 24 months.
1 reviews | Active since May 2010
False advertising and incomplete listing of prices online
DStv advertises that if one is on a Premium subscription, with a decoder, one can take out a 24 month contract to pay a lowered monthly subscription equal to streaming contracts. With great difficulty searching how to sign up for this, I was finally able to talk to a human, who after asking all my personal details to verify my ***, and asking if I wanted to sign up for other services, informed me I do not qualify as I do not have an Explora decoder. There is no logical reason why this subscription option should be limited to a type of decoder. I'm trying to sign up for 24 months , what does it matter what decoder I have? It unfairly prejudices users with older decoders, who also pay premium amounts. Nowhere on the website this is stated. It is false advertising and it has wasted my time. They also do not clearly stipulate, that in addition to a monthly subscription, there is also an extra "Access fee" per month - with no indication of the cost on the website, only on the invoice you receive with shock. I guess you really want everyone to move over to your streaming services, which will create additional demand to your services that are regularly dropping signal. On a side, the quality of your programming has declined significantly. Perhaps I might be cancelling my subscription as a whole, seeing as I have not signed up for 24 months.
1 reviews | Active since Mar 2009
Unable to get credit transferred
I've been trying to get a credit payment of over R900 transferred to another account since Monday 12th October. I uploaded proof of payment via live chat and was told to come back to check in 24-48 hrs. Came back and was told check end of week. End of week I checked and the support person condescendingly stated they are not the same person and cannot see my previous request, I must upload proof again. I reluctantly did so and was given a *** to come back to check in 24-48 hours. I have checked now (probably 30 hours later), and get the same condescending line that they are not the same person I spoke to before, and I must upload the proof of payments for a THIRD time so it can be escalated again, and then I can come back and check again in 24-48 hours. I have asked them if they can spot the pattern here and they are like mindless drones who just repeat they cannot help me. This is the most nonsensical support I have had to deal with.
1 reviews | Active since Mar 2009
Unable to get credit transferred
I've been trying to get a credit payment of over R900 transferred to another account since Monday 12th October. I uploaded proof of payment via live chat and was told to come back to check in 24-48 hrs. Came back and was told check end of week. End of week I checked and the support person condescendingly stated they are not the same person and cannot see my previous request, I must upload proof again. I reluctantly did so and was given a *** to come back to check in 24-48 hours. I have checked now (probably 30 hours later), and get the same condescending line that they are not the same person I spoke to before, and I must upload the proof of payments for a THIRD time so it can be escalated again, and then I can come back and check again in 24-48 hours. I have asked them if they can spot the pattern here and they are like mindless drones who just repeat they cannot help me. This is the most nonsensical support I have had to deal with.