Scores reflect the Overall AI Score for each category
Based on recent customer reviews, DMC is described overwhelmingly negatively by consumers, with the dominant recurring themes being prescribed debt that remains listed on credit profiles, paid-up and settlement letters that are withheld or delayed, and refunds that require repeated chasing. A small number of customers name individual consultants who resolved matters quickly, but these experiences are the exception rather than the pattern.
Top Strengths:
- •Customer Service & Professional Guidance: A handful of consultants are singled out for genuine care, with Lutasha praised for patience and explanation and Ntombizikhona Peter for attentive, efficient resolution. Most other interactions are described as rude, dismissive, or ended by dropped calls.
Replied to 99% of negative reviews
Reply time on negative reviews: 9h 53m
TrustIndex
2.5
Ranking
#21
in Debt Management
Reply Time
9h 54m
NPS Score
-86
Recommended: Unlikely
Replied to 99% of negative reviews
Reply time on negative reviews: 9h 53m
Nov '25 - Oct '26
Frequently Asked Questions About DMC
What do customers say about DMC?
Based on recent customer reviews, DMC is described overwhelmingly negatively by consumers, with the dominant recurring themes being prescribed debt that remains listed on credit profiles, paid-up and settlement letters that are withheld or delayed, and refunds that require repeated chasing. A small number of customers name individual consultants who resolved matters quickly, but these experiences are the exception rather than the pattern.
What is DMC's biggest strength?
DMC's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. A handful of consultants are singled out for genuine care, with Lutasha praised for patience and explanation and Ntombizikhona Peter for attentive, efficient resolution. Most other interactions are described as rude, dismissive, or ended by dropped calls.
What are the most common complaints about DMC?
The most common complaint about DMC, based on Hellopeter's AI analysis of recent customer reviews, is Communication & Responsiveness. Customers consistently report emails and disputes going unanswered for weeks or months, promised callbacks from team leaders that never arrive, and repeated automated replies stating the matter is still under investigation with no outcome.
How does DMC compare to other Debt Management companies?
DMC scores 1 out of 5 on Hellopeter's AI analysis of service quality in Debt Management, compared to the Debt Management industry average of 3. Their strongest theme is Consultant Quality (1.1); their weakest is Clearance & Credit (0.9). The top AI-rated Debt Management business on Hellopeter is FDC Group (4.5). How is the AI Score calculated? →
Is DMC trustworthy?
DMC has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 209 reviews in the last 12 months. They reply to 99% of negative reviews, typically within 9 hours 53 min. Hellopeter has tracked DMC across 1,746 total reviews. How is the TrustIndex calculated? →
Recent reviews (209)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Mar 2019
DMC Keeps Sending Me from Pillar to Post Instead of Providing Proof of the Alleged Debt
I am extremely frustrated with DMC and the way my request for documentation to verify an alleged debt has been handled. I have repeatedly requested the original credit agreement or adequate supporting documentation to establish the origin and validity of the debt DMC claims I owe. Instead of providing the requested documentation or giving me a clear, satisfactory response, I have been sent from pillar to post. DMC claims to have a statement, but I want to know the basis of the alleged debt and see the supporting documentation necessary to verify it. A statement alone does not answer all the questions I have raised. I have given DMC sufficient opportunities to resolve this matter directly. I should not have to keep chasing a debt collector for information relating to an alleged financial obligation, nor should I continually be redirected without a proper resolution. I am now escalating this matter because I have had enough of the unnecessary back-and-forth. I call on DMC to take responsibility for resolving it. I want the relevant supporting documentation, a clear explanation of the alleged outstanding balance, and a substantive written response addressing my requests. I am not asking for special treatment. I am asking for transparency, accountability and the opportunity to verify the alleged debt properly. DMC please stop sending me from pillar to post and address this matter directly. I expect a proper response and a resolution, not another referral.
1 reviews | Active since Mar 2019
DMC Keeps Sending Me from Pillar to Post Instead of Providing Proof of the Alleged Debt
I am extremely frustrated with DMC and the way my request for documentation to verify an alleged debt has been handled. I have repeatedly requested the original credit agreement or adequate supporting documentation to establish the origin and validity of the debt DMC claims I owe. Instead of providing the requested documentation or giving me a clear, satisfactory response, I have been sent from pillar to post. DMC claims to have a statement, but I want to know the basis of the alleged debt and see the supporting documentation necessary to verify it. A statement alone does not answer all the questions I have raised. I have given DMC sufficient opportunities to resolve this matter directly. I should not have to keep chasing a debt collector for information relating to an alleged financial obligation, nor should I continually be redirected without a proper resolution. I am now escalating this matter because I have had enough of the unnecessary back-and-forth. I call on DMC to take responsibility for resolving it. I want the relevant supporting documentation, a clear explanation of the alleged outstanding balance, and a substantive written response addressing my requests. I am not asking for special treatment. I am asking for transparency, accountability and the opportunity to verify the alleged debt properly. DMC please stop sending me from pillar to post and address this matter directly. I expect a proper response and a resolution, not another referral.
1 reviews | Active since Sept 2016
I expect the amount outstanding to be written off
Unhappy with DMC. I logged on to my *** account and only to find out that I have a debt of R580, gave me a settlement amount of R408 but now it is still showing a balance of R175? How so? I ensured to make the full settlement amount also to get done with this account which if i was aware I could have settled the whole amount of rather even make a payment arrangement for monthly installments.
1 reviews | Active since Sept 2016
I expect the amount outstanding to be written off
Unhappy with DMC. I logged on to my *** account and only to find out that I have a debt of R580, gave me a settlement amount of R408 but now it is still showing a balance of R175? How so? I ensured to make the full settlement amount also to get done with this account which if i was aware I could have settled the whole amount of rather even make a payment arrangement for monthly installments.
1 reviews | Active since Apr 2024
Refusal of account transparency - DMC
I have an ongoing query regarding my The Fix / Foschini Group account with DMC Evolution, currently left unresolved. DMC claims an amount of R6,868.37, reflecting a principal debt of R3,434.19 and an unexplained R6,868.37 categorized under "Other" with 0% interest. Despite multiple follow-ups via helpdesk and live chat, I continue to receive automated statements that do not address my request for an itemized breakdown. Consumer Friend previously advised that this account was terminated for non-payment in September 2023, yet DMC provides no transaction history or supporting documentation to substantiate the current balance. I require the following to resolve the matter: An itemized breakdown of the R6,868.37 "Other" charge. A complete transaction history and original account records. I am requesting a substantive written response rather than a repetitive statement. If this remains unresolved, I will be left with no choice but to escalate the matter to the National Credit Regulator (NCR).
1 reviews | Active since Apr 2024
Refusal of account transparency - DMC
I have an ongoing query regarding my The Fix / Foschini Group account with DMC Evolution, currently left unresolved. DMC claims an amount of R6,868.37, reflecting a principal debt of R3,434.19 and an unexplained R6,868.37 categorized under "Other" with 0% interest. Despite multiple follow-ups via helpdesk and live chat, I continue to receive automated statements that do not address my request for an itemized breakdown. Consumer Friend previously advised that this account was terminated for non-payment in September 2023, yet DMC provides no transaction history or supporting documentation to substantiate the current balance. I require the following to resolve the matter: An itemized breakdown of the R6,868.37 "Other" charge. A complete transaction history and original account records. I am requesting a substantive written response rather than a repetitive statement. If this remains unresolved, I will be left with no choice but to escalate the matter to the National Credit Regulator (NCR).
1 reviews | Active since Sept 2022
Terrible
Title: DMC Listed My Name on TransUnion for an Account That Has Already Been Settled and Closed I would like to express my serious dissatisfaction with DMC Debt Management for listing my name on my TransUnion credit profile in connection with a *** account that has already been settled and closed. My *** account was handed over to VVM Debt Recovery. I requested a settlement amount from VVM and paid the full settlement amount as requested. I have proof of payment and the settlement documentation, and VVM handled the matter to completion. To my surprise, I discovered that DMC has listed the same debt on my TransUnion credit profile, despite the account having been settled. DMC never contacted me regarding this matter before the listing appeared, and I was not given an opportunity to clarify or resolve the issue with them. I am extremely disappointed that, after taking the necessary steps to settle my debt, I must now deal with another company negatively affecting my credit profile over an account that has already been closed. I request that DMC urgently investigate this matter, provide documentary proof of the debt and its authority to list it, and immediately instruct TransUnion to remove the listing if it cannot be substantiated or is inaccurate. I also request written confirmation once the matter has been resolved. I have already supplied proof of payment and am not prepared to accept being unfairly prejudiced by an inaccurate or duplicate listing. I expect DMC to take accountability and resolve this matter without further unnecessary delays. I want my credit profile corrected and the unjustified listing removed as a matter of urgency.
1 reviews | Active since Sept 2022
Terrible
Title: DMC Listed My Name on TransUnion for an Account That Has Already Been Settled and Closed I would like to express my serious dissatisfaction with DMC Debt Management for listing my name on my TransUnion credit profile in connection with a *** account that has already been settled and closed. My *** account was handed over to VVM Debt Recovery. I requested a settlement amount from VVM and paid the full settlement amount as requested. I have proof of payment and the settlement documentation, and VVM handled the matter to completion. To my surprise, I discovered that DMC has listed the same debt on my TransUnion credit profile, despite the account having been settled. DMC never contacted me regarding this matter before the listing appeared, and I was not given an opportunity to clarify or resolve the issue with them. I am extremely disappointed that, after taking the necessary steps to settle my debt, I must now deal with another company negatively affecting my credit profile over an account that has already been closed. I request that DMC urgently investigate this matter, provide documentary proof of the debt and its authority to list it, and immediately instruct TransUnion to remove the listing if it cannot be substantiated or is inaccurate. I also request written confirmation once the matter has been resolved. I have already supplied proof of payment and am not prepared to accept being unfairly prejudiced by an inaccurate or duplicate listing. I expect DMC to take accountability and resolve this matter without further unnecessary delays. I want my credit profile corrected and the unjustified listing removed as a matter of urgency.
1 reviews | Active since Sept 2025
Unauthorised debt
I recently discovered an account under the name *** on my credit profile, supposedly opened in 2024 I have never app**** for or had any dealings with this company, and I do not recognize this account at all. This is unauthorized and inaccurate information, and I am requesting that it be removed from my credit profile immediately. I expect *** to take this matter seriously and ensure the account is deleted without delay.
1 reviews | Active since Sept 2025
Unauthorised debt
I recently discovered an account under the name *** on my credit profile, supposedly opened in 2024 I have never app**** for or had any dealings with this company, and I do not recognize this account at all. This is unauthorized and inaccurate information, and I am requesting that it be removed from my credit profile immediately. I expect *** to take this matter seriously and ensure the account is deleted without delay.
1 reviews | Active since Oct 2021
DMC false credit profile listings
DMC argue that an account they purchased prescribe on the 21st of Desember 2026. However they REFUSE to correct my credit profile where they list last payment date as the 27th of February 2025?????? They admited that it is a mistake as that was a R 4.63 miscellaneous entry and NOT A PAYMENT OR ADMITTANCE OF ACCOUNT!!! This account prescribed in July 2026 and all evidence were send to them. The reply always seems automated describing that they purchased the debt with other information. You CANNOT reply to that email. This need to go to the media. Look at what they are going to respond on this: Thank you for your complaint. We will investigate and get back to you. Really??? That NEVER HAPPENS...Follow this. How do they get away with this. Any lawyer that want to take this case to trial for 50% off the damages claim against DMC contract me on ***
1 reviews | Active since Oct 2021
DMC false credit profile listings
DMC argue that an account they purchased prescribe on the 21st of Desember 2026. However they REFUSE to correct my credit profile where they list last payment date as the 27th of February 2025?????? They admited that it is a mistake as that was a R 4.63 miscellaneous entry and NOT A PAYMENT OR ADMITTANCE OF ACCOUNT!!! This account prescribed in July 2026 and all evidence were send to them. The reply always seems automated describing that they purchased the debt with other information. You CANNOT reply to that email. This need to go to the media. Look at what they are going to respond on this: Thank you for your complaint. We will investigate and get back to you. Really??? That NEVER HAPPENS...Follow this. How do they get away with this. Any lawyer that want to take this case to trial for 50% off the damages claim against DMC contract me on ***