Based on recent customer reviews, Digital Planet is heavily criticised as the fulfilment and repair partner for FNB Connect device orders. Customers describe repeated failed deliveries via RAM Couriers, rejected or ignored address updates, and parcels returned to sender without notice. Others report incorrect laptop specifications, out-the-box failures, and warranty repairs stuck for weeks with no ETA while contract debits continue. Calls drop or go unanswered, emails receive no acknowledgement, and promised manager callbacks seldom materialise. A few reviewers praise individual agents for empathy and persistent daily follow-up until resolution.
Replied to 100% of negative reviews
Reply time on negative reviews: 15h 51m
TrustIndex
2.8
Ranking
#11
in Electronics & Technology
Reply Time
15h 56m
NPS Score
-82
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 15h 51m
Oct '25 - Sep '26
Frequently Asked Questions About Digital Planet
What do customers say about Digital Planet?
Based on recent customer reviews, Digital Planet is heavily criticised as the fulfilment and repair partner for FNB Connect device orders. Customers describe repeated failed deliveries via RAM Couriers, rejected or ignored address updates, and parcels returned to sender without notice. Others report incorrect laptop specifications, out-the-box failures, and warranty repairs stuck for weeks with no ETA while contract debits continue. Calls drop or go unanswered, emails receive no acknowledgement, and promised manager callbacks seldom materialise. A few reviewers praise individual agents for empathy and persistent daily follow-up until resolution.
Is Digital Planet trustworthy?
Digital Planet has a TrustIndex of 2.8 out of 10 on Hellopeter, based on 31 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 15 hours 51 min. Hellopeter has tracked Digital Planet across 590 total reviews. How is the TrustIndex calculated? →
Recent reviews (31)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2017
Complaint Regarding Delivery Service and Handling of My FNB Delivery
One of the worst delivery companies I have ever encountered. The fact that FNB, a bank I genuinely enjoy and trust, entrusts this company with its customers’ deliveries is honestly shocking. I have spent the entire week dealing with drivers who seem more interested in knocking off early than actually completing the delivery. On Monday, 7 September, I received a call from the driver regarding my delivery. I explained that I was less than 5 km from home and asked if they could please wait for me. They confirmed that they would. I arrived home less than 10 minutes later, only to find that the driver had not pitched. I called the driver several times, but they did not answer. The exact same thing happened again on Wednesday, 9 September. I was on my way home when I was contacted about the delivery. The driver was not even at my house yet, but was already nearby and then left. When I got home, I tried calling, but once again there was no answer. What made this even more concerning was that I subsequently received a call asking me to confirm whether I had changed my delivery address. I had not requested any change of address, so this immediately raised concerns for me. It is now five days later and I STILL have not received my delivery. I am extremely frustrated and disappointed. I should not have to chase drivers, rearrange my day around deliveries that are not completed, or be left questioning whether my delivery details have been changed without my knowledge. FNB, I strongly suggest you reconsider the delivery company you are entrusting with your customers’ banking-related deliveries. This experience has been unacceptable.
1 reviews | Active since Jul 2017
Complaint Regarding Delivery Service and Handling of My FNB Delivery
One of the worst delivery companies I have ever encountered. The fact that FNB, a bank I genuinely enjoy and trust, entrusts this company with its customers’ deliveries is honestly shocking. I have spent the entire week dealing with drivers who seem more interested in knocking off early than actually completing the delivery. On Monday, 7 September, I received a call from the driver regarding my delivery. I explained that I was less than 5 km from home and asked if they could please wait for me. They confirmed that they would. I arrived home less than 10 minutes later, only to find that the driver had not pitched. I called the driver several times, but they did not answer. The exact same thing happened again on Wednesday, 9 September. I was on my way home when I was contacted about the delivery. The driver was not even at my house yet, but was already nearby and then left. When I got home, I tried calling, but once again there was no answer. What made this even more concerning was that I subsequently received a call asking me to confirm whether I had changed my delivery address. I had not requested any change of address, so this immediately raised concerns for me. It is now five days later and I STILL have not received my delivery. I am extremely frustrated and disappointed. I should not have to chase drivers, rearrange my day around deliveries that are not completed, or be left questioning whether my delivery details have been changed without my knowledge. FNB, I strongly suggest you reconsider the delivery company you are entrusting with your customers’ banking-related deliveries. This experience has been unacceptable.
1 reviews | Active since Jan 2021
Delayed Delivery
Yhoh I am so defeated. My parcel has apparently been turned back because my contact details were incorrect , however my address was right there + i had used their watsapp line/chat to leave ALL DETAILS /CLEARLY STATED before the parcel went out for delivery. I then called and asked to update my contact details , I was then told this will result in a 36 HOUR delay ... I am just hoping and praying i get my package today , when u call they even reject our calls or divert them { I was diverted to another client } who had also been calling them multiple times. on top of that we are liable for delivery costs ... I am just defeated and disappointed
1 reviews | Active since Jan 2021
Delayed Delivery
Yhoh I am so defeated. My parcel has apparently been turned back because my contact details were incorrect , however my address was right there + i had used their watsapp line/chat to leave ALL DETAILS /CLEARLY STATED before the parcel went out for delivery. I then called and asked to update my contact details , I was then told this will result in a 36 HOUR delay ... I am just hoping and praying i get my package today , when u call they even reject our calls or divert them { I was diverted to another client } who had also been calling them multiple times. on top of that we are liable for delivery costs ... I am just defeated and disappointed
1 reviews | Active since Mar 2026
Digital Planet
In Feb/Mar 2026 I ordered a laptop from FNB connect and was supp**** with the incorrect device. After much frustration and time, my contract was cancelled. I then purchased another laptop which arrived sometime in March 2026. On 15 of June 2026, the new "premium" laptop that I had purchased just refused to turn on. I called digital multiple times over the next few days to have the device picked up. This process was extremely frustrating! The laptop was eventually picked up on or about 26 June. I had to make calls on almost a daily basis since then to find out what was wrong with the laptop. I was at some point notified that the motherboard has a problem. The laptop has been with digital planet since then and they are not able to give me an ETA on the repairs as they are waiting for the replacement parts. I am a breadwinner and have not been able to work efficiently as the laptop I am currently using does not suit my specific needs. I will also be debited at the end of July for a device that is not in my possession. Given that they are not able to provide me with an ETA on the repairs on the machine, i requested a replacement of the machine as the device has a built-in SSD and changing the motherboard will be the same as providing me with a new machine which I would assume would be in stock as its still being sold. I was contacted and it was said that the replacement request had been denied. The service I have received from this company is for a lack of a better word, ****. Digital Planet, your logistics department is terrible, your sales team are unable to deliver the correct items to customers and your repair department seem to be asleep. How long should I wait to have this resolved???
1 reviews | Active since Mar 2026
Digital Planet
In Feb/Mar 2026 I ordered a laptop from FNB connect and was supp**** with the incorrect device. After much frustration and time, my contract was cancelled. I then purchased another laptop which arrived sometime in March 2026. On 15 of June 2026, the new "premium" laptop that I had purchased just refused to turn on. I called digital multiple times over the next few days to have the device picked up. This process was extremely frustrating! The laptop was eventually picked up on or about 26 June. I had to make calls on almost a daily basis since then to find out what was wrong with the laptop. I was at some point notified that the motherboard has a problem. The laptop has been with digital planet since then and they are not able to give me an ETA on the repairs as they are waiting for the replacement parts. I am a breadwinner and have not been able to work efficiently as the laptop I am currently using does not suit my specific needs. I will also be debited at the end of July for a device that is not in my possession. Given that they are not able to provide me with an ETA on the repairs on the machine, i requested a replacement of the machine as the device has a built-in SSD and changing the motherboard will be the same as providing me with a new machine which I would assume would be in stock as its still being sold. I was contacted and it was said that the replacement request had been denied. The service I have received from this company is for a lack of a better word, ****. Digital Planet, your logistics department is terrible, your sales team are unable to deliver the correct items to customers and your repair department seem to be asleep. How long should I wait to have this resolved???
1 reviews | Active since Sept 2020
FNB Connect & Digital Planet delivering wrong laptop specs and forcing contract cancellation
I placed a 36-month contract order through FNB Connect for a high-specification laptop. The order was fulfilled and delivered by Digital Planet (Order #FNB***). Upon delivery, I discovered they delivered a lower-specification model than what was advertised and agreed upon. This is a direct violation of Section 41 of the Consumer Protection Act (CPA).I contacted customer support, and an agent called me to state that they will not process a direct swap or exchange for the correct machine. Instead, they are forcing me to cancel my entire active FNB contract and re-order. This is completely unacceptable. Under Section 56(2) of the CPA, the choice of remedy belongs to the consumer. Forcing a cancellation subjects me to a brand-new FNB credit check, risk of price increases, and stock issues—all to fix Digital Planet’s delivery error. I refuse to cancel my contract. I demand that a manager contacts me immediately to arrange a courier swap: collect the wrong device and deliver the exact high-spec laptop I am paying for. If this is not resolved swiftly, a formal complaint will be escalated to the CGSO.
1 reviews | Active since Sept 2020
FNB Connect & Digital Planet delivering wrong laptop specs and forcing contract cancellation
I placed a 36-month contract order through FNB Connect for a high-specification laptop. The order was fulfilled and delivered by Digital Planet (Order #FNB***). Upon delivery, I discovered they delivered a lower-specification model than what was advertised and agreed upon. This is a direct violation of Section 41 of the Consumer Protection Act (CPA).I contacted customer support, and an agent called me to state that they will not process a direct swap or exchange for the correct machine. Instead, they are forcing me to cancel my entire active FNB contract and re-order. This is completely unacceptable. Under Section 56(2) of the CPA, the choice of remedy belongs to the consumer. Forcing a cancellation subjects me to a brand-new FNB credit check, risk of price increases, and stock issues—all to fix Digital Planet’s delivery error. I refuse to cancel my contract. I demand that a manager contacts me immediately to arrange a courier swap: collect the wrong device and deliver the exact high-spec laptop I am paying for. If this is not resolved swiftly, a formal complaint will be escalated to the CGSO.
1 reviews | Active since Aug 2025
No Delivery, day wasted
Waited the whole day yesterday for my FNB order and after no calls I look on line on the RAM site and see its marked as undelivered no one available. never received a call from anyone so how can they mark it as undelivered, I phoned the call center and someone gets back to me a hour later to see if the driver called me and confirmed all my info which I told them no one phoned and the lady said she would check with driver where he is to try and come back. never heard anything after that. how digital planet or any company uses RAM for deliveries is beyond me there service is pathetic.
1 reviews | Active since Aug 2025
No Delivery, day wasted
Waited the whole day yesterday for my FNB order and after no calls I look on line on the RAM site and see its marked as undelivered no one available. never received a call from anyone so how can they mark it as undelivered, I phoned the call center and someone gets back to me a hour later to see if the driver called me and confirmed all my info which I told them no one phoned and the lady said she would check with driver where he is to try and come back. never heard anything after that. how digital planet or any company uses RAM for deliveries is beyond me there service is pathetic.
1 reviews | Active since Oct 2020
Horrible after sales experience!!
I purchased a Packard bell laptop form them and when I received and opened my order I realized it not something I want as it won't be compatible with my studies. I logged a return request for them to collect and cancel my order. It's been over a week that I'm given a run around for photos of the laptop as they say they can only collect then after!! I've sent numerous photos and they keep wanting more and more!! How will I take a photo of the laptop in It's sealed original packaging when It was opened?? How was I supposed to know what's inside if i didn't open it? Now they also want an o screen where my image is not showing!! Making this order was the worst mistake I've ever made!! The laptop is going to them..why don't they assess it upon arrival then giving me all this never ending stories!!?? They don't even bother to call and explain or enquire about my request Gugulethu just keep sending endless emails!! If you want to maintain your peace DON'T order from them!!
1 reviews | Active since Oct 2020
Horrible after sales experience!!
I purchased a Packard bell laptop form them and when I received and opened my order I realized it not something I want as it won't be compatible with my studies. I logged a return request for them to collect and cancel my order. It's been over a week that I'm given a run around for photos of the laptop as they say they can only collect then after!! I've sent numerous photos and they keep wanting more and more!! How will I take a photo of the laptop in It's sealed original packaging when It was opened?? How was I supposed to know what's inside if i didn't open it? Now they also want an o screen where my image is not showing!! Making this order was the worst mistake I've ever made!! The laptop is going to them..why don't they assess it upon arrival then giving me all this never ending stories!!?? They don't even bother to call and explain or enquire about my request Gugulethu just keep sending endless emails!! If you want to maintain your peace DON'T order from them!!
1 reviews | Active since May 2026
Inconsistent rules, refused parcel, 2 failed deliveries
Digital Planet refused to release my FNB parcel even after I provided the 3rd party’s original ID and certified copies as requested. Staff had a bad attitude and refused to help, insisting they needed to scan the owner’s ID despite the authorized 3rd party being present. What I was told over whatsapp didn’t match what the courier asked for. Poor communication and inconsistent process for time-sensitive documents. Need urgent resolution and clear policy communication. Result: Due to inconsistent instructions and staff refusing to release the parcel despite valid documentation, the delivery failed twice. The issue remains unresolved.
1 reviews | Active since May 2026
Inconsistent rules, refused parcel, 2 failed deliveries
Digital Planet refused to release my FNB parcel even after I provided the 3rd party’s original ID and certified copies as requested. Staff had a bad attitude and refused to help, insisting they needed to scan the owner’s ID despite the authorized 3rd party being present. What I was told over whatsapp didn’t match what the courier asked for. Poor communication and inconsistent process for time-sensitive documents. Need urgent resolution and clear policy communication. Result: Due to inconsistent instructions and staff refusing to release the parcel despite valid documentation, the delivery failed twice. The issue remains unresolved.
1 reviews | Active since Sept 2022
Shocking Service from Digital Planet / FNB – Broken Promises & Delivery Failure
This has been one of the worst customer service experiences I’ve had. I ordered a laptop through Digital Planet (FNB partner) and clearly instructed that delivery must happen after 14h00 due to work travel, yet the driver arrived early and ignored these instructions. I spoke to him at around 13h00, explained that I was home, and he promised to return between 16h00 and 17h00, but he never came back. Now I am being told the delivery will only happen next week, which is completely unacceptable. I have an important exam next Tuesday and urgently need this laptop, so this delay is directly affecting my academic commitments. I did everything required on my side, yet Digital Planet failed to follow instructions, broke a direct commitment, and is now offering no immediate resolution. This level of service is reckless and disrespectful to a paying customer. I expect urgent escalation and delivery before the weekend, failing which I will cancel the order and take my business elsewhere. FNB should seriously reconsider partnerships with service providers that treat customers this way.
1 reviews | Active since Sept 2022
Shocking Service from Digital Planet / FNB – Broken Promises & Delivery Failure
This has been one of the worst customer service experiences I’ve had. I ordered a laptop through Digital Planet (FNB partner) and clearly instructed that delivery must happen after 14h00 due to work travel, yet the driver arrived early and ignored these instructions. I spoke to him at around 13h00, explained that I was home, and he promised to return between 16h00 and 17h00, but he never came back. Now I am being told the delivery will only happen next week, which is completely unacceptable. I have an important exam next Tuesday and urgently need this laptop, so this delay is directly affecting my academic commitments. I did everything required on my side, yet Digital Planet failed to follow instructions, broke a direct commitment, and is now offering no immediate resolution. This level of service is reckless and disrespectful to a paying customer. I expect urgent escalation and delivery before the weekend, failing which I will cancel the order and take my business elsewhere. FNB should seriously reconsider partnerships with service providers that treat customers this way.