Complaint Regarding Delivery Service and Handling of My FNB Delivery

One of the worst delivery companies I have ever encountered. The fact that FNB, a bank I genuinely enjoy and trust, entrusts this company with its customers’ deliveries is honestly shocking.

I have spent the entire week dealing with drivers who seem more interested in knocking off early than actually completing the delivery.

On Monday, 7 September, I received a call from the driver regarding my delivery. I explained that I was less than 5 km from home and asked if they could please wait for me. They confirmed that they would. I arrived home less than 10 minutes later, only to find that the driver had not pitched. I called the driver several times, but they did not answer.

The exact same thing happened again on Wednesday, 9 September. I was on my way home when I was contacted about the delivery. The driver was not even at my house yet, but was already nearby and then left. When I got home, I tried calling, but once again there was no answer.

What made this even more concerning was that I subsequently received a call asking me to confirm whether I had changed my delivery address. I had not requested any change of address, so this immediately raised concerns for me.

It is now five days later and I STILL have not received my delivery.

I am extremely frustrated and disappointed. I should not have to chase drivers, rearrange my day around deliveries that are not completed, or be left questioning whether my delivery details have been changed without my knowledge.

FNB, I strongly suggest you reconsider the delivery company you are entrusting with your customers’ banking-related deliveries. This experience has been unacceptable.