Shocking Service from Digital Planet / FNB – Broken Promises & Delivery Failure

This has been one of the worst customer service experiences I’ve had. I ordered a laptop through Digital Planet (FNB partner) and clearly instructed that delivery must happen after 14h00 due to work travel, yet the driver arrived early and ignored these instructions. I spoke to him at around 13h00, explained that I was home, and he promised to return between 16h00 and 17h00, but he never came back. Now I am being told the delivery will only happen next week, which is completely unacceptable. I have an important exam next Tuesday and urgently need this laptop, so this delay is directly affecting my academic commitments. I did everything required on my side, yet Digital Planet failed to follow instructions, broke a direct commitment, and is now offering no immediate resolution. This level of service is reckless and disrespectful to a paying customer. I expect urgent escalation and delivery before the weekend, failing which I will cancel the order and take my business elsewhere. FNB should seriously reconsider partnerships with service providers that treat customers this way.