Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Cubbi is described overwhelmingly as a fast, fair and low friction way to sell a vehicle. Customers consistently name individual buyers who inspect thoroughly, explain the valuation and get payment cleared within the hour. A recurring theme on the negative side involves post purchase administration, defect disputes and complaints that go unanswered once money has changed hands.
Top Strengths:
- •Staff Professionalism & Conduct: Customers name buyers such as Agesh Naidu, Carl Fortune, Joey Stiglingh, Calim Nelson and Deeanthan Naidoo as honest, patient and knowledgeable. Staff Professionalism & Conduct (4.5) is the standout theme, with consultants praised for explaining valuations without pressure.
Replied to 100% of negative reviews
Reply time on negative reviews: 3h 42m
TrustIndex
10
Perfect Score
Ranking
#3
in Warranty & Service Plans
Reply Time
3h 5m
NPS Score
59
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 3h 42m
Oct '25 - Sep '26
Frequently Asked Questions About Cubbi
What do customers say about Cubbi?
Based on recent customer reviews, Cubbi is described overwhelmingly as a fast, fair and low friction way to sell a vehicle. Customers consistently name individual buyers who inspect thoroughly, explain the valuation and get payment cleared within the hour. A recurring theme on the negative side involves post purchase administration, defect disputes and complaints that go unanswered once money has changed hands.
What is Cubbi's biggest strength?
Cubbi's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Customers name buyers such as Agesh Naidu, Carl Fortune, Joey Stiglingh, Calim Nelson and Deeanthan Naidoo as honest, patient and knowledgeable. Staff Professionalism & Conduct (4.5) is the standout theme, with consultants praised for explaining valuations without pressure.
What are the most common complaints about Cubbi?
The most common complaint about Cubbi, based on Hellopeter's AI analysis of recent customer reviews, is Vehicle Quality & Reliability. Vehicle Quality & Reliability (2.7) is the weakest theme. A recurring pattern involves gearbox, injector and oil leak faults appearing within days of delivery, missing keys or service history, and refund or warranty requests being declined.
How does Cubbi compare to other Car Dealerships companies?
Cubbi scores 4 out of 5 on Hellopeter's AI analysis of service quality in Car Dealerships, compared to the Car Dealerships industry average of 3.9. Their strongest theme is Staff Quality (4.6); their weakest is Vehicle Condition (3). The top AI-rated Car Dealerships business on Hellopeter is EZ-Wheels (4.7). How is the AI Score calculated? →
Is Cubbi trustworthy?
Cubbi has a TrustIndex of 10 out of 10 on Hellopeter, based on 605 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 3 hours 42 min. Hellopeter has tracked Cubbi across 836 total reviews. How is the TrustIndex calculated? →
Recent reviews (605)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2021
Sold my car to Cubbi, no regrets
Very quick with a call out for inspection and accommodating. Great offer, best in the industry for my car. Calim Nelson was great and very professional, overall a good experience.
1 reviews | Active since Dec 2009
This is a follow up to my review on the 16th of September
This is a follow up to my review on the 16th of September. Cubbi rep**** to my original complaint on the same day advising that it would be escalated to their senior management for urgent attention. I have not heard back again and honestly am not expecting any further feedback. One unhappy client does not make a difference to them. Poor customer service!
1 reviews | Active since Dec 2009
This is a follow up to my review on the 16th of September
This is a follow up to my review on the 16th of September. Cubbi rep**** to my original complaint on the same day advising that it would be escalated to their senior management for urgent attention. I have not heard back again and honestly am not expecting any further feedback. One unhappy client does not make a difference to them. Poor customer service!
1 reviews | Active since Jan 2018
Fantastic service and clear communication from Mike re sale of Audit A1
Fantastic service and clear communication from Mike re sale of Audit A1
1 reviews | Active since Jan 2018
Fantastic service and clear communication from Mike re sale of Audit A1
Fantastic service and clear communication from Mike re sale of Audit A1
1 reviews | Active since Sept 2026
What a fantastic team, especially, Ismail-Cubbi Woodmead for you professional and courteous assi...
What a fantastic team, especially, Ismail-Cubbi Woodmead for you professional and courteous assistance with my purchase....Well Done!
1 reviews | Active since Sept 2026
What a fantastic team, especially, Ismail-Cubbi Woodmead for you professional and courteous assi...
What a fantastic team, especially, Ismail-Cubbi Woodmead for you professional and courteous assistance with my purchase....Well Done!
1 reviews | Active since Sept 2026
The Cubbi team of Mike, was exemplary in the way they handled the whole process
The Cubbi team of Mike, was exemplary in the way they handled the whole process. It was a pleasure doing business with Cabbi and will spread the word about their service. It is also good to know that there an alternative to the WBC process which has become complacent and optimistic! Thanks again Mike and team!
1 reviews | Active since Sept 2026
The Cubbi team of Mike, was exemplary in the way they handled the whole process
The Cubbi team of Mike, was exemplary in the way they handled the whole process. It was a pleasure doing business with Cabbi and will spread the word about their service. It is also good to know that there an alternative to the WBC process which has become complacent and optimistic! Thanks again Mike and team!
1 reviews | Active since Sept 2026
Absolute five-star service from Cupi
Absolute five-star service from Cupi! From start to finish, the professionalism, efficiency, and clear communication made the entire experience seamless. Cupi went above and beyond to ensure everything was handled smoothly. Highly recommended to anyone looking for top-tier service!
1 reviews | Active since Sept 2026
Absolute five-star service from Cupi
Absolute five-star service from Cupi! From start to finish, the professionalism, efficiency, and clear communication made the entire experience seamless. Cupi went above and beyond to ensure everything was handled smoothly. Highly recommended to anyone looking for top-tier service!