Cubbi
Verified Business
|4.8|602 Reviews (last 12 months)|Responds in 3h 5m
Cubbi
Verified Business
|4.8
602 Reviews (last 12 months)
Responds in 3h 5m
Scores reflect the Overall AI Score for each category
Cubbi
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Cubbi is described overwhelmingly as a fast, fair and low friction way to sell a vehicle. Customers consistently name individual buyers who inspect thoroughly, explain the valuation and get payment cleared within the hour. A recurring theme on the negative side involves post purchase administration, defect disputes and complaints that go unanswered once money has changed hands.
Replied to 100% of negative reviews
Reply time on negative reviews: 3h 44m
TrustIndex
10
Perfect Score
Ranking
#3
in Warranty & Service Plans
Reply Time
3h 5m
NPS Score
60
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 3h 44m
Oct '25 - Sep '26
Based on recent customer reviews, Cubbi is described overwhelmingly as a fast, fair and low friction way to sell a vehicle. Customers consistently name individual buyers who inspect thoroughly, explain the valuation and get payment cleared within the hour. A recurring theme on the negative side involves post purchase administration, defect disputes and complaints that go unanswered once money has changed hands.
Cubbi's biggest strength, according to Hellopeter's AI analysis, is Staff Professionalism & Conduct. Customers name buyers such as Agesh Naidu, Carl Fortune, Joey Stiglingh, Calim Nelson and Deeanthan Naidoo as honest, patient and knowledgeable. Staff Professionalism & Conduct (4.5) is the standout theme, with consultants praised for explaining valuations without pressure.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Feb 2025
Went to the Montague Gardens branch on Sat the 12th Sep with the intention of selling our car. We were assisted by Richard. After he took it for a test drive we smelled a burning smell and the engine light was suddenly on when he returned. He told us the steering rack is loose and the oil and water were mixing. On Monday he let us know he was not interested in the car due to this. This was unexpected, so we had the vehicle towed to a mechanic as a precaution. Firstly, the steering rack is not faulty and secondly there was no mixing of oil and water, it was just condensation in the oil cap. Needless to say overall it was a very disappointing experience and makes one wonder how knowledgeable the staff actually are in assessing a vehicle.
1 reviews | Active since Feb 2025
Went to the Montague Gardens branch on Sat the 12th Sep with the intention of selling our car. We were assisted by Richard. After he took it for a test drive we smelled a burning smell and the engine light was suddenly on when he returned. He told us the steering rack is loose and the oil and water were mixing. On Monday he let us know he was not interested in the car due to this. This was unexpected, so we had the vehicle towed to a mechanic as a precaution. Firstly, the steering rack is not faulty and secondly there was no mixing of oil and water, it was just condensation in the oil cap. Needless to say overall it was a very disappointing experience and makes one wonder how knowledgeable the staff actually are in assessing a vehicle.
1 reviews | Active since Sept 2026
Fadiel and Cloo bought my car today and what a pleasure to deal with them. Very professional, upfront and truthful, showing me real time interactions with the company to give me the best possible offer. No low balling, straight up facts. Offer was better than all other competitors and stand alone agents. Would recommand reaching out to them any day
1 reviews | Active since Sept 2026
Fadiel and Cloo bought my car today and what a pleasure to deal with them. Very professional, upfront and truthful, showing me real time interactions with the company to give me the best possible offer. No low balling, straight up facts. Offer was better than all other competitors and stand alone agents. Would recommand reaching out to them any day
1 reviews | Active since Apr 2014
Fadiel has been absolutely amazing from start to finish. His level of professionalism and experience has really made me feel comfortable. I would recommend him to anyone including Leclue who has also been amazing!
1 reviews | Active since Apr 2014
Fadiel has been absolutely amazing from start to finish. His level of professionalism and experience has really made me feel comfortable. I would recommend him to anyone including Leclue who has also been amazing!
The most common complaint about Cubbi, based on Hellopeter's AI analysis of recent customer reviews, is Vehicle Quality & Reliability. Vehicle Quality & Reliability (2.7) is the weakest theme. A recurring pattern involves gearbox, injector and oil leak faults appearing within days of delivery, missing keys or service history, and refund or warranty requests being declined.
Cubbi scores 4 out of 5 on Hellopeter's AI analysis of service quality in Car Dealerships, compared to the Car Dealerships industry average of 3.9. Their strongest theme is Staff Quality (4.6); their weakest is Vehicle Condition (3). The top AI-rated Car Dealerships business on Hellopeter is EZ-Wheels (4.7). How is the AI Score calculated? →
Cubbi has a TrustIndex of 10 out of 10 on Hellopeter, based on 602 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 3 hours 44 min. Hellopeter has tracked Cubbi across 828 total reviews. How is the TrustIndex calculated? →