Scores reflect the Overall AI Score for each category
Based on recent customer reviews, City Power is described as a provider customers cannot rely on for basic supply. Recurring themes are multi-day and multi-week outages, tickets closed while faults remain unresolved, and call centre queues that end in dropped calls. Product & Service Reliability (0.6) and Communication & Complaint Resolution (0.6) draw the sharpest criticism, while isolated praise for individual technicians and agents shows what is possible.
Top Strengths:
- •Customer Service & Frontline Experience: The least damaged theme, carried by rare standouts such as technician Sosina and one callback agent who impressed a customer. Most other accounts describe dismissive operators, refusals to transfer to team leaders, and calls ended abruptly.
TrustIndex
1.9
NPS Score
-86
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About City Power
What do customers say about City Power?
Based on recent customer reviews, City Power is described as a provider customers cannot rely on for basic supply. Recurring themes are multi-day and multi-week outages, tickets closed while faults remain unresolved, and call centre queues that end in dropped calls. Product & Service Reliability (0.6) and Communication & Complaint Resolution (0.6) draw the sharpest criticism, while isolated praise for individual technicians and agents shows what is possible.
What is City Power's biggest strength?
City Power's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Frontline Experience. The least damaged theme, carried by rare standouts such as technician Sosina and one callback agent who impressed a customer. Most other accounts describe dismissive operators, refusals to transfer to team leaders, and calls ended abruptly.
What are the most common complaints about City Power?
The most common complaint about City Power, based on Hellopeter's AI analysis of recent customer reviews, is Installation, Setup & Technical Support. A recurring theme is technicians allocated but never arriving, jobs abandoned for missing ladders, cables or meter box keys, and named field staff closing job cards without touching the fault. Some visits left customers worse off.
Is City Power trustworthy?
City Power has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 95 reviews in the last 12 months. Hellopeter has tracked City Power across 970 total reviews. How is the TrustIndex calculated? →
Recent reviews (95)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Nov 2011
City Power's **** Callback Convenience
City Power has an option to press 7 for a callback. How convenient. Except whoever calls back, lets it ring once and then rings off, deliberately, so the convenience of requesting a callback is immediately negated!
1 reviews | Active since Nov 2011
City Power's **** Callback Convenience
City Power has an option to press 7 for a callback. How convenient. Except whoever calls back, lets it ring once and then rings off, deliberately, so the convenience of requesting a callback is immediately negated!
1 reviews | Active since Mar 2024
Worst government entity run by *******
If there's one entity that needs to be investigated an sued is City Power. ***** "power outages" are part of our lives in Joburg. I am not sure why businesses have not taken the tenderprenuers of this companies to the cleaners.May #Madlanga commission locate you *******
1 reviews | Active since Mar 2024
Worst government entity run by *******
If there's one entity that needs to be investigated an sued is City Power. ***** "power outages" are part of our lives in Joburg. I am not sure why businesses have not taken the tenderprenuers of this companies to the cleaners.May #Madlanga commission locate you *******
1 reviews | Active since Oct 2018
Terrible service
Issue: No power supply yet again to the church yard after repairs were completed and mind you it’s only the church yard and the yard next door. After repairing the LV feeder cables supplying electricity from the transformer to the church cabinet that sustained fire damage near the transformer, resulting in conductor failure, unsupported and hanging cables it’s now off again. I logged a new fault on the city power log a fault portal but they keep reopening closed old ones and say they will attend to it after 3 days! The church yard requires urgent repairs please as in like yesterday. Address: 1967 (89) - 3rd Ave, Alexandra Township (Church Yard) Date: Sep 06th, 2026 Time: 22:00 Current Ref Number: CPWEB***
1 reviews | Active since Oct 2018
Terrible service
Issue: No power supply yet again to the church yard after repairs were completed and mind you it’s only the church yard and the yard next door. After repairing the LV feeder cables supplying electricity from the transformer to the church cabinet that sustained fire damage near the transformer, resulting in conductor failure, unsupported and hanging cables it’s now off again. I logged a new fault on the city power log a fault portal but they keep reopening closed old ones and say they will attend to it after 3 days! The church yard requires urgent repairs please as in like yesterday. Address: 1967 (89) - 3rd Ave, Alexandra Township (Church Yard) Date: Sep 06th, 2026 Time: 22:00 Current Ref Number: CPWEB***
1 reviews | Active since Jul 2024
*********** business
I’ve never wanted to move out of the city like I do because of this *********** company. Imagine being out of power for days on end and watching them pick and choose which areas to work swiftly for. If you’re around Maboneng you’re gonna cry because of city power because they lack sense of urgency when it comes to that area. I’ve never hated any company the way I do this company. The city of joburg should find another company to provide power for its people. Service delivery 0, customer service 0, honesty and transparency 0, competence and urgency 0. I’m appalled, gravely. And this is a monthly occurrence mind you, see their twitter it’s always “we are aware of the power outage…” sies
1 reviews | Active since Jul 2024
*********** business
I’ve never wanted to move out of the city like I do because of this *********** company. Imagine being out of power for days on end and watching them pick and choose which areas to work swiftly for. If you’re around Maboneng you’re gonna cry because of city power because they lack sense of urgency when it comes to that area. I’ve never hated any company the way I do this company. The city of joburg should find another company to provide power for its people. Service delivery 0, customer service 0, honesty and transparency 0, competence and urgency 0. I’m appalled, gravely. And this is a monthly occurrence mind you, see their twitter it’s always “we are aware of the power outage…” sies
1 reviews | Active since May 2018
Disgusted by City Power
The shocking lack of service from City Power never seizes to amaze me. A guarantee is dismissive operators who are unwilling to help and provide vague empty promises. Calling customer service makes the customer feel as though they are doing a disservice for calling them to do their job. I have been yelled at and hung up on - without ever raising my voice. I continue to be disgusted by this service which we are reliant on. City Power is exactly the reason people are weary of living in Johannesburg. We cannot expect our basic human right from a service that has no regard for what they are supposed to provide. Will this ever change?
1 reviews | Active since May 2018
Disgusted by City Power
The shocking lack of service from City Power never seizes to amaze me. A guarantee is dismissive operators who are unwilling to help and provide vague empty promises. Calling customer service makes the customer feel as though they are doing a disservice for calling them to do their job. I have been yelled at and hung up on - without ever raising my voice. I continue to be disgusted by this service which we are reliant on. City Power is exactly the reason people are weary of living in Johannesburg. We cannot expect our basic human right from a service that has no regard for what they are supposed to provide. Will this ever change?
1 reviews | Active since Feb 2015
BAD SERVICE FROM CITY POWER
WE HAVE NORMAL POWERED ELECTRICITY AT OUR PREMISES AND THIS IS A ESTATE LATE PROPERTY. ON 15 AUGUST 2026 AT 23h47, I LOGGED A FAULT FOR OUR METER THAT IS FAULTY WHEREBY THE UNITS WERE NOT PAIRING. CITY POWER CAME TO THE PREMISES ON 16 AUGUST 2026 AND SAID THAT TJE METER IS FAULTY AND THAT IT HAD TO BE REPLACED, HOWEVER THE NEVER HAD THIS PARTICULAR UNIT ANYMORE AND SAID THAT WE MUST WAIT UNTIL THEUNIT REACHES 0 KILOWATTS OR ELSE WE ARD GOING TO LOSE WHATEVER UNITS WERE ON THERE. THIS I DID NOT UNDERSTAND AS THIS IS NOT A PREPAID METER. ANYWAY, WHEN WE REACH THE 0 KILOWATT READING, I THEN REQUESTED A BEW UNIT WITH CITY POWER ON 22 AUGUST 2026, 23 AUGUST 2026 AND 27 AUGUST 2026 AND TO DATE NOTHING HAS HAPPENED. I SPOKE TO THE COUNSELLOR WHO SAID HE WILL ESCALATE IT TO A CERTAIN FAZEL AND NOTHING TOO HAS HAPPENED WITH THE ESCALATION, HENCE; I REPORTED THE FAULT AGAIN ON 27 AUGUST 2026. TO TOP IT ALL THEYNDONT EVEN COME TO THE PREMISES TO DO ANY READINGS AND JUST WORK ON ESTIMATES, THUS THEY CHOSE TO SEND A BILL OF R10K PLUS
1 reviews | Active since Feb 2015
BAD SERVICE FROM CITY POWER
WE HAVE NORMAL POWERED ELECTRICITY AT OUR PREMISES AND THIS IS A ESTATE LATE PROPERTY. ON 15 AUGUST 2026 AT 23h47, I LOGGED A FAULT FOR OUR METER THAT IS FAULTY WHEREBY THE UNITS WERE NOT PAIRING. CITY POWER CAME TO THE PREMISES ON 16 AUGUST 2026 AND SAID THAT TJE METER IS FAULTY AND THAT IT HAD TO BE REPLACED, HOWEVER THE NEVER HAD THIS PARTICULAR UNIT ANYMORE AND SAID THAT WE MUST WAIT UNTIL THEUNIT REACHES 0 KILOWATTS OR ELSE WE ARD GOING TO LOSE WHATEVER UNITS WERE ON THERE. THIS I DID NOT UNDERSTAND AS THIS IS NOT A PREPAID METER. ANYWAY, WHEN WE REACH THE 0 KILOWATT READING, I THEN REQUESTED A BEW UNIT WITH CITY POWER ON 22 AUGUST 2026, 23 AUGUST 2026 AND 27 AUGUST 2026 AND TO DATE NOTHING HAS HAPPENED. I SPOKE TO THE COUNSELLOR WHO SAID HE WILL ESCALATE IT TO A CERTAIN FAZEL AND NOTHING TOO HAS HAPPENED WITH THE ESCALATION, HENCE; I REPORTED THE FAULT AGAIN ON 27 AUGUST 2026. TO TOP IT ALL THEYNDONT EVEN COME TO THE PREMISES TO DO ANY READINGS AND JUST WORK ON ESTIMATES, THUS THEY CHOSE TO SEND A BILL OF R10K PLUS