Scores reflect the Overall AI Score for each category
Based on recent customer reviews, City Power is described as a provider customers cannot rely on for basic supply. Recurring themes are multi-day and multi-week outages, tickets closed while faults remain unresolved, and call centre queues that end in dropped calls. Product & Service Reliability (0.6) and Communication & Complaint Resolution (0.6) draw the sharpest criticism, while isolated praise for individual technicians and agents shows what is possible.
Top Strengths:
- •Customer Service & Frontline Experience: The least damaged theme, carried by rare standouts such as technician Sosina and one callback agent who impressed a customer. Most other accounts describe dismissive operators, refusals to transfer to team leaders, and calls ended abruptly.
TrustIndex
1.9
NPS Score
-84
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About City Power
What do customers say about City Power?
Based on recent customer reviews, City Power is described as a provider customers cannot rely on for basic supply. Recurring themes are multi-day and multi-week outages, tickets closed while faults remain unresolved, and call centre queues that end in dropped calls. Product & Service Reliability (0.6) and Communication & Complaint Resolution (0.6) draw the sharpest criticism, while isolated praise for individual technicians and agents shows what is possible.
What is City Power's biggest strength?
City Power's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Frontline Experience. The least damaged theme, carried by rare standouts such as technician Sosina and one callback agent who impressed a customer. Most other accounts describe dismissive operators, refusals to transfer to team leaders, and calls ended abruptly.
What are the most common complaints about City Power?
The most common complaint about City Power, based on Hellopeter's AI analysis of recent customer reviews, is Installation, Setup & Technical Support. A recurring theme is technicians allocated but never arriving, jobs abandoned for missing ladders, cables or meter box keys, and named field staff closing job cards without touching the fault. Some visits left customers worse off.
Is City Power trustworthy?
City Power has a TrustIndex of 1.9 out of 10 on Hellopeter, based on 90 reviews in the last 12 months. Hellopeter has tracked City Power across 971 total reviews. How is the TrustIndex calculated? →
Recent reviews (90)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2019
No help with City Power Johannesburg
I logged a call to resolve power issues on my property which is the only house in the street with no power. Day 5 ans still no resolution.No priority. I have a 91 year old mother who is struggling. Even went ro the local office . Just promises or technicians coming to see the main box on the street and then they leave . No feedback. foods damaged . its is so unfair and there is no assistance. Being a single mother with kids writing exams this is extremely difficult.
1 reviews | Active since Dec 2019
No help with City Power Johannesburg
I logged a call to resolve power issues on my property which is the only house in the street with no power. Day 5 ans still no resolution.No priority. I have a 91 year old mother who is struggling. Even went ro the local office . Just promises or technicians coming to see the main box on the street and then they leave . No feedback. foods damaged . its is so unfair and there is no assistance. Being a single mother with kids writing exams this is extremely difficult.
1 reviews | Active since Mar 2023
We have power outage more then having lights sies we deserve better then this
Im from Bokamoso flats Devland I buy R2000 electricity and only get 500 unit and our lights has been off for 14 days we lost so much food from the fridge and not the lights is off again since yesterday afternoon this is unacceptable we pay for electricity with our money we don't get it for free we deserve better service then this WE PAY WE PAY WE PAY our money has no value in this country and so does our life's
1 reviews | Active since Mar 2023
We have power outage more then having lights sies we deserve better then this
Im from Bokamoso flats Devland I buy R2000 electricity and only get 500 unit and our lights has been off for 14 days we lost so much food from the fridge and not the lights is off again since yesterday afternoon this is unacceptable we pay for electricity with our money we don't get it for free we deserve better service then this WE PAY WE PAY WE PAY our money has no value in this country and so does our life's
1 reviews | Active since Nov 2011
City Power's **** Callback Convenience
City Power has an option to press 7 for a callback. How convenient. Except whoever calls back, lets it ring once and then rings off, deliberately, so the convenience of requesting a callback is immediately negated!
1 reviews | Active since Nov 2011
City Power's **** Callback Convenience
City Power has an option to press 7 for a callback. How convenient. Except whoever calls back, lets it ring once and then rings off, deliberately, so the convenience of requesting a callback is immediately negated!
1 reviews | Active since Mar 2017
Prepaid meter debacle
Without any warning our prepaid electricity meter has become "unregistered", so we cannot buy electricity.
1 reviews | Active since Mar 2017
Prepaid meter debacle
Without any warning our prepaid electricity meter has become "unregistered", so we cannot buy electricity.
1 reviews | Active since Mar 2024
Worst government entity run by *******
If there's one entity that needs to be investigated an sued is City Power. ***** "power outages" are part of our lives in Joburg. I am not sure why businesses have not taken the tenderprenuers of this companies to the cleaners.May #Madlanga commission locate you *******
1 reviews | Active since Mar 2024
Worst government entity run by *******
If there's one entity that needs to be investigated an sued is City Power. ***** "power outages" are part of our lives in Joburg. I am not sure why businesses have not taken the tenderprenuers of this companies to the cleaners.May #Madlanga commission locate you *******
1 reviews | Active since Oct 2018
Terrible service
Issue: No power supply yet again to the church yard after repairs were completed and mind you it’s only the church yard and the yard next door. After repairing the LV feeder cables supplying electricity from the transformer to the church cabinet that sustained fire damage near the transformer, resulting in conductor failure, unsupported and hanging cables it’s now off again. I logged a new fault on the city power log a fault portal but they keep reopening closed old ones and say they will attend to it after 3 days! The church yard requires urgent repairs please as in like yesterday. Address: 1967 (89) - 3rd Ave, Alexandra Township (Church Yard) Date: Sep 06th, 2026 Time: 22:00 Current Ref Number: CPWEB***
1 reviews | Active since Oct 2018
Terrible service
Issue: No power supply yet again to the church yard after repairs were completed and mind you it’s only the church yard and the yard next door. After repairing the LV feeder cables supplying electricity from the transformer to the church cabinet that sustained fire damage near the transformer, resulting in conductor failure, unsupported and hanging cables it’s now off again. I logged a new fault on the city power log a fault portal but they keep reopening closed old ones and say they will attend to it after 3 days! The church yard requires urgent repairs please as in like yesterday. Address: 1967 (89) - 3rd Ave, Alexandra Township (Church Yard) Date: Sep 06th, 2026 Time: 22:00 Current Ref Number: CPWEB***
1 reviews | Active since Jul 2024
*********** business
I’ve never wanted to move out of the city like I do because of this *********** company. Imagine being out of power for days on end and watching them pick and choose which areas to work swiftly for. If you’re around Maboneng you’re gonna cry because of city power because they lack sense of urgency when it comes to that area. I’ve never hated any company the way I do this company. The city of joburg should find another company to provide power for its people. Service delivery 0, customer service 0, honesty and transparency 0, competence and urgency 0. I’m appalled, gravely. And this is a monthly occurrence mind you, see their twitter it’s always “we are aware of the power outage…” sies
1 reviews | Active since Jul 2024
*********** business
I’ve never wanted to move out of the city like I do because of this *********** company. Imagine being out of power for days on end and watching them pick and choose which areas to work swiftly for. If you’re around Maboneng you’re gonna cry because of city power because they lack sense of urgency when it comes to that area. I’ve never hated any company the way I do this company. The city of joburg should find another company to provide power for its people. Service delivery 0, customer service 0, honesty and transparency 0, competence and urgency 0. I’m appalled, gravely. And this is a monthly occurrence mind you, see their twitter it’s always “we are aware of the power outage…” sies
1 reviews | Active since May 2018
Disgusted by City Power
The shocking lack of service from City Power never seizes to amaze me. A guarantee is dismissive operators who are unwilling to help and provide vague empty promises. Calling customer service makes the customer feel as though they are doing a disservice for calling them to do their job. I have been yelled at and hung up on - without ever raising my voice. I continue to be disgusted by this service which we are reliant on. City Power is exactly the reason people are weary of living in Johannesburg. We cannot expect our basic human right from a service that has no regard for what they are supposed to provide. Will this ever change?
1 reviews | Active since May 2018
Disgusted by City Power
The shocking lack of service from City Power never seizes to amaze me. A guarantee is dismissive operators who are unwilling to help and provide vague empty promises. Calling customer service makes the customer feel as though they are doing a disservice for calling them to do their job. I have been yelled at and hung up on - without ever raising my voice. I continue to be disgusted by this service which we are reliant on. City Power is exactly the reason people are weary of living in Johannesburg. We cannot expect our basic human right from a service that has no regard for what they are supposed to provide. Will this ever change?