Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Cash Converters Southern Africa is described as a brand where outcomes depend almost entirely on which branch or consultant a customer reaches. A recurring theme is unanswered phones and WhatsApp lines, faulty second hand electronics, and refunds that are promised but not paid. A smaller but consistent group of shoppers praise named consultants who send videos, dispatch quickly and resolve issues immediately.
Top Strengths:
- •Delivery, Fulfilment & Logistics: The strongest experiences involve consultants at Springs, Oakdale, Centurion and Victory Park who send parcel photos and product videos, arrange couriers personally and dispatch quickly. When branches release stock promptly, customers report fast arrival in good condition.
Replied to 87% of negative reviews
Reply time on negative reviews: 313h 25m
TrustIndex
2.9
Ranking
#11
in Consumer Goods
Reply Time
315h 37m
NPS Score
-65
Recommended: Unlikely
Replied to 87% of negative reviews
Reply time on negative reviews: 313h 25m
Nov '25 - Oct '26
Frequently Asked Questions About Cash Converters Southern Africa
What do customers say about Cash Converters Southern Africa?
Based on recent customer reviews, Cash Converters Southern Africa is described as a brand where outcomes depend almost entirely on which branch or consultant a customer reaches. A recurring theme is unanswered phones and WhatsApp lines, faulty second hand electronics, and refunds that are promised but not paid. A smaller but consistent group of shoppers praise named consultants who send videos, dispatch quickly and resolve issues immediately.
What is Cash Converters Southern Africa's biggest strength?
Cash Converters Southern Africa's biggest strength, according to Hellopeter's AI analysis, is Delivery, Fulfilment & Logistics. The strongest experiences involve consultants at Springs, Oakdale, Centurion and Victory Park who send parcel photos and product videos, arrange couriers personally and dispatch quickly. When branches release stock promptly, customers report fast arrival in good condition.
What are the most common complaints about Cash Converters Southern Africa?
The most common complaint about Cash Converters Southern Africa, based on Hellopeter's AI analysis of recent customer reviews, is Product Quality & Value. Customers repeatedly describe listings that misstate specifications, watches and consoles that are not the advertised model, tampered appliances, and electronics failing within days. Buy offers on customer goods are also widely described as unreasonably low.
How does Cash Converters Southern Africa compare to other Consumer Goods companies?
Cash Converters Southern Africa scores 1.1 out of 5 on Hellopeter's AI analysis of service quality in Consumer Goods, compared to the Consumer Goods industry average of 1.8. Their strongest theme is Customer Service (1.6); their weakest is Warranty & Repairs (0.9). The top AI-rated Consumer Goods business on Hellopeter is JJ Plates & Signs CC (4.5). How is the AI Score calculated? →
Is Cash Converters Southern Africa trustworthy?
Cash Converters Southern Africa has a TrustIndex of 2.9 out of 10 on Hellopeter, based on 99 reviews in the last 12 months. They reply to 87% of negative reviews, typically within 313 hours 25 min. Hellopeter has tracked Cash Converters Southern Africa across 1,014 total reviews. How is the TrustIndex calculated? →
Recent reviews (99)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Dec 2014
Damaged product, missing accessories, careless packaging, and disappointing customer service
Cash Coverters Key West branch While I have generally been happy with the service I have received from most Cash Converters branches, this particular branch has left a really sour taste in my mouth. The gazebo I purchased online arrived with several broken pole connectors and a cracked centre cross bracket. The advertisement showed a gazebo in good condition with side covers, but the covers were missing from my delivery. This raises serious concerns about product quality control and whether the item was properly inspected before dispatch. I also purchased a watch, which was apparently packed in a tiny parcel and placed loose inside the enormous cardboard box (almost the size of a washing machine) containing the gazebo. Due to the box's size, I discarded it without realising the watch was inside. Nobody had advised me to look out for a separate parcel. When I raised the issue, I was told that camera footage confirmed the watch had been packed. The response made me feel that the responsibility was being placed on me, rather than acknowledging that placing a tiny parcel loose inside such a large box, without notifying the customer, was poor packaging practice. I am now concerned that I may not be reimbursed for the watch, despite these circumstances. I have requested a return and full refund for the damaged gazebo. Overall, this has been a frustrating experience, and I am genuinely disappointed by the product condition, packaging, and handling of my complaint. **I am not surprised that this particular branch has such a poor rating on google.** Unfortunately, this experience has significantly affected my confidence in shopping with them again.
1 reviews | Active since Dec 2014
Damaged product, missing accessories, careless packaging, and disappointing customer service
Cash Coverters Key West branch While I have generally been happy with the service I have received from most Cash Converters branches, this particular branch has left a really sour taste in my mouth. The gazebo I purchased online arrived with several broken pole connectors and a cracked centre cross bracket. The advertisement showed a gazebo in good condition with side covers, but the covers were missing from my delivery. This raises serious concerns about product quality control and whether the item was properly inspected before dispatch. I also purchased a watch, which was apparently packed in a tiny parcel and placed loose inside the enormous cardboard box (almost the size of a washing machine) containing the gazebo. Due to the box's size, I discarded it without realising the watch was inside. Nobody had advised me to look out for a separate parcel. When I raised the issue, I was told that camera footage confirmed the watch had been packed. The response made me feel that the responsibility was being placed on me, rather than acknowledging that placing a tiny parcel loose inside such a large box, without notifying the customer, was poor packaging practice. I am now concerned that I may not be reimbursed for the watch, despite these circumstances. I have requested a return and full refund for the damaged gazebo. Overall, this has been a frustrating experience, and I am genuinely disappointed by the product condition, packaging, and handling of my complaint. **I am not surprised that this particular branch has such a poor rating on google.** Unfortunately, this experience has significantly affected my confidence in shopping with them again.
1 reviews | Active since Oct 2026
Terrible service .
I visited on of the cash converters stores in Sunnyhill at The Square shopping center in August to take a loan in exchange of my new 7t inch Samsung TV. I was given a 3000 loan that needed to be paid back on the 18th of September. On the 10th I had an emergency to go out of town , I was already out of town and in Mesina , I called them to find out what will happen to my TV will it be safe . The call was made short and I was referred to the WhatsApp platform. I got the answer that the will be an additional fee , I was ok with that as I know that all loans comes with interest. Now I went there on the 16th of October I find my TV sold and I was told that I didn't not read their terms and conditions. What a disappointment it was ,so what was the point of telling me about the additional interest and all that . I was not informed of the selling of the TV since I did not show up but they have my number and ***. Them also they breached the agreement on their side , as I was reading their terms and conditions form it does state that i will be contacted by them if there is any changed to my contract with them. I am truly disappointed with the way this was handled and the communication was so short that I felt like they even did care .
1 reviews | Active since Oct 2026
Terrible service .
I visited on of the cash converters stores in Sunnyhill at The Square shopping center in August to take a loan in exchange of my new 7t inch Samsung TV. I was given a 3000 loan that needed to be paid back on the 18th of September. On the 10th I had an emergency to go out of town , I was already out of town and in Mesina , I called them to find out what will happen to my TV will it be safe . The call was made short and I was referred to the WhatsApp platform. I got the answer that the will be an additional fee , I was ok with that as I know that all loans comes with interest. Now I went there on the 16th of October I find my TV sold and I was told that I didn't not read their terms and conditions. What a disappointment it was ,so what was the point of telling me about the additional interest and all that . I was not informed of the selling of the TV since I did not show up but they have my number and ***. Them also they breached the agreement on their side , as I was reading their terms and conditions form it does state that i will be contacted by them if there is any changed to my contract with them. I am truly disappointed with the way this was handled and the communication was so short that I felt like they even did care .
1 reviews | Active since Oct 2024
Bad Business ethics full stop
I bought a Huawei SE10 cell phone from Cash converters in Parow Centre, cnr of de le Ray and Voortrekker road parow. Cash converters set up my cell phone but forgot to delete the previous owners details on *** account. Due to this my phone was hacked. I also purchased a Fossil watch from them only to find out that the watch was a ****. The technician manager at cash converters should be able to give you answers as he setup my phone. Mr Brandt and staff at *** Belville is working on these cases but it does not get resolved.
1 reviews | Active since Oct 2024
Bad Business ethics full stop
I bought a Huawei SE10 cell phone from Cash converters in Parow Centre, cnr of de le Ray and Voortrekker road parow. Cash converters set up my cell phone but forgot to delete the previous owners details on *** account. Due to this my phone was hacked. I also purchased a Fossil watch from them only to find out that the watch was a ****. The technician manager at cash converters should be able to give you answers as he setup my phone. Mr Brandt and staff at *** Belville is working on these cases but it does not get resolved.
1 reviews | Active since Oct 2026
Extremely disgusting and poor product quality
Horrible service at Cash converters Blackheath, bought a laptop and it couldn't charge while under warranty but they refusing to take accountability. Disgrace service and inferior product quality
1 reviews | Active since Oct 2026
Extremely disgusting and poor product quality
Horrible service at Cash converters Blackheath, bought a laptop and it couldn't charge while under warranty but they refusing to take accountability. Disgrace service and inferior product quality
1 reviews | Active since May 2013
****med by Rietfontein CC
On the 22nd September I visited CC in Rietfontein and bought an blown second hand car amplifier was assisted by Chauke he tested the amplifier and it was making a terrible noise while he tested it, so I tried a second one and also couldn't get proper sound out of it, so I told him I would give him time to properly test it as I needed to drop one of my workers, so he suggested that I buy the amplifier then I must at least test it with in 24 hours and WhatsApp him the results with in 4 hours and I added a video clip of the cracking sound to which he rep**** to bring the item back the next day and he would sort me out, by arrival the next morning he told me that I need to get a letter from a VAT registered company who assisted me in installing this item, On which I told him that I would have to pay for services of the failed installation . Not only did i loose the R320 but also traveling expenses to cash converters and Pretoria north and the next morning back to Rietfontein What kind of people are you employing
1 reviews | Active since May 2013
****med by Rietfontein CC
On the 22nd September I visited CC in Rietfontein and bought an blown second hand car amplifier was assisted by Chauke he tested the amplifier and it was making a terrible noise while he tested it, so I tried a second one and also couldn't get proper sound out of it, so I told him I would give him time to properly test it as I needed to drop one of my workers, so he suggested that I buy the amplifier then I must at least test it with in 24 hours and WhatsApp him the results with in 4 hours and I added a video clip of the cracking sound to which he rep**** to bring the item back the next day and he would sort me out, by arrival the next morning he told me that I need to get a letter from a VAT registered company who assisted me in installing this item, On which I told him that I would have to pay for services of the failed installation . Not only did i loose the R320 but also traveling expenses to cash converters and Pretoria north and the next morning back to Rietfontein What kind of people are you employing
1 reviews | Active since Aug 2017
Do not trust cash converters
Cash converters,are tricking customers into pay for a R80 card from FNB ,to receive payments,they do ont give the option to credit youre account,or pay in cash,due to customers are paying with cash also ,they are misleading,they dont share information,regarding the card or account costs,i never agreed to open a card at Fnb ,or create this inconvenience,now im bomboarded with nuisance calls and *** from FNB.cash convert ers,was withholding infirmation
1 reviews | Active since Aug 2017
Do not trust cash converters
Cash converters,are tricking customers into pay for a R80 card from FNB ,to receive payments,they do ont give the option to credit youre account,or pay in cash,due to customers are paying with cash also ,they are misleading,they dont share information,regarding the card or account costs,i never agreed to open a card at Fnb ,or create this inconvenience,now im bomboarded with nuisance calls and *** from FNB.cash convert ers,was withholding infirmation
1 reviews | Active since Apr 2026
Pathetic Customer Service
Urgently trying to contact the Craighall branch. Phone calls aren’t answered, WA messages are read and not being rep**** with no option to call on WA, registered email address is bouncing back. DISGUSTING SERVICE, and this is the way a return customer is being treated, how will a new client be treated.!?
1 reviews | Active since Apr 2026
Pathetic Customer Service
Urgently trying to contact the Craighall branch. Phone calls aren’t answered, WA messages are read and not being rep**** with no option to call on WA, registered email address is bouncing back. DISGUSTING SERVICE, and this is the way a return customer is being treated, how will a new client be treated.!?