Based on recent customer reviews, Carrol Boyes is seen as a desirable premium South African design brand that is struggling to live up to its price tag. Shoppers describe cracked wine glasses, peeling cushion paint, fading mugs, faulty welding on a shaker and loose vase linings, often within months of purchase. Unanswered customer care emails, missing care instructions, unavailable Cloud diffuser refills and dismissive service at Menlyn Maine and Woodlands deepen the frustration. One shopper warmly praised Carel Meester for helpful, smiling assistance.
Replied to 50% of negative reviews
Reply time on negative reviews: 134h 2m
TrustIndex
2.6
Reply Time
134h 2m
NPS Score
-50
Recommended: Unlikely
Replied to 50% of negative reviews
Reply time on negative reviews: 134h 2m
Nov '25 - Oct '26
Frequently Asked Questions About Carrol Boyes
What do customers say about Carrol Boyes?
Based on recent customer reviews, Carrol Boyes is seen as a desirable premium South African design brand that is struggling to live up to its price tag. Shoppers describe cracked wine glasses, peeling cushion paint, fading mugs, faulty welding on a shaker and loose vase linings, often within months of purchase. Unanswered customer care emails, missing care instructions, unavailable Cloud diffuser refills and dismissive service at Menlyn Maine and Woodlands deepen the frustration. One shopper warmly praised Carel Meester for helpful, smiling assistance.
Is Carrol Boyes trustworthy?
Carrol Boyes has a TrustIndex of 2.6 out of 10 on Hellopeter, based on 11 reviews in the last 12 months. They reply to 50% of negative reviews, typically within 134 hours 2 min. Hellopeter has tracked Carrol Boyes across 129 total reviews. How is the TrustIndex calculated? →
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jun 2015
Walmer Park Store Discriminate people of colour
My first time in a Carrol Boyes Walmer Park store was not a nice experience. The lady mistook me for someone who is collecting on behalf of Tracey Brink. I showed her my ***, but she was still not satisfied. I then showed her the order number on my phone from the email i received. She wanted me to actually hand my phone over to her, (which i found very odd ) but I did. Once I handed my phone over, she started pressing on my phone. I immediately grabbed my phone back from her and told her there is no reason for her to be pressing on my phone. Clearly she was checking the authenticity of my order. Because why are you in my browser? I felt very racially profiled and discriminated against. Both of them were not friendly towards me and were very hostile. I normally order Carrol Boyes from Takealot but this set was sold out and after this experience I dont see myself buying Carrol Boyes again because from the staff's attitide it seems im not the target market. I do love my canister set though.
1 reviews | Active since Jun 2015
Walmer Park Store Discriminate people of colour
My first time in a Carrol Boyes Walmer Park store was not a nice experience. The lady mistook me for someone who is collecting on behalf of Tracey Brink. I showed her my ***, but she was still not satisfied. I then showed her the order number on my phone from the email i received. She wanted me to actually hand my phone over to her, (which i found very odd ) but I did. Once I handed my phone over, she started pressing on my phone. I immediately grabbed my phone back from her and told her there is no reason for her to be pressing on my phone. Clearly she was checking the authenticity of my order. Because why are you in my browser? I felt very racially profiled and discriminated against. Both of them were not friendly towards me and were very hostile. I normally order Carrol Boyes from Takealot but this set was sold out and after this experience I dont see myself buying Carrol Boyes again because from the staff's attitide it seems im not the target market. I do love my canister set though.
1 reviews | Active since Mar 2020
Carrol Boyes - Terrible service
Received a gift end of September and wanted to exchange something due to religious reasons. I do not want a refund. The Cresta store was very rude and head office agent Lauren also did not assist. Shocking as a high end items are sold why not exchange merchandise, cheaper shops do this. It comes in original packaging and wrapping as well. Disappointed and Unprofessional. This business model will definitely not last. Please can you reach out to resolve this. Thanks
1 reviews | Active since Mar 2020
Carrol Boyes - Terrible service
Received a gift end of September and wanted to exchange something due to religious reasons. I do not want a refund. The Cresta store was very rude and head office agent Lauren also did not assist. Shocking as a high end items are sold why not exchange merchandise, cheaper shops do this. It comes in original packaging and wrapping as well. Disappointed and Unprofessional. This business model will definitely not last. Please can you reach out to resolve this. Thanks
1 reviews | Active since Nov 2018
Very poor service from Carrol Boyes Head office Sales
I ordered three gifts for a congress from Carrol Boyes. Usually they deliver and one time I have collected. They no longer have the friendly and efficient reps we worked with and now the sales depart assists you - after several emails and confused quotes I receive the invoice, paid and arranged on *** that I will collect on Friday - all good they say. They do not tell me they close at 2pm. I live in Stellenbosch and arranged all my appointments with my clients for the Friday to allow me to collect the gifts. Well I am too late to collect - Byrone says I must stay in one spot in the city and he will bring the gifts to me. Not possible - moving around with my clients. I told him to arrange delivery MOnday. I have to send it to my cilent on Tuesday. Today - Monday - he says not possible. What has happened to your service - great items but because of your own neglect of telling me closig times i now have no gifts - can i have a refund please.
1 reviews | Active since Nov 2018
Very poor service from Carrol Boyes Head office Sales
I ordered three gifts for a congress from Carrol Boyes. Usually they deliver and one time I have collected. They no longer have the friendly and efficient reps we worked with and now the sales depart assists you - after several emails and confused quotes I receive the invoice, paid and arranged on *** that I will collect on Friday - all good they say. They do not tell me they close at 2pm. I live in Stellenbosch and arranged all my appointments with my clients for the Friday to allow me to collect the gifts. Well I am too late to collect - Byrone says I must stay in one spot in the city and he will bring the gifts to me. Not possible - moving around with my clients. I told him to arrange delivery MOnday. I have to send it to my cilent on Tuesday. Today - Monday - he says not possible. What has happened to your service - great items but because of your own neglect of telling me closig times i now have no gifts - can i have a refund please.
1 reviews | Active since Jun 2016
Poor Customer Service Centurion Mall
I purchased a dinnerware set online for convenience and it was delivered. However, as it is a gift, I realised it did not come with a gift bag. I therefore went to the store at Centurion Mall to purchase a bag separately. To my disbelief, I was told that the bag is not for sale and that I would need to purchase something in-store in order to receive one. Furthermore, the staff member was unbothered and unwilling to assist in finding a solution. He was quick to say that his manager was on leave, that no one else could assist, and that I should take my complaint to the complaints department. The customer service was distasteful. Please train your staff to be more customer-oriented rather than sales-oriented, as that is what brings returning customers. Also, why not sell branded gift wrap for such instances? I now do not know what to do to get a decent branded wrap with the brand name for my gift.
1 reviews | Active since Jun 2016
Poor Customer Service Centurion Mall
I purchased a dinnerware set online for convenience and it was delivered. However, as it is a gift, I realised it did not come with a gift bag. I therefore went to the store at Centurion Mall to purchase a bag separately. To my disbelief, I was told that the bag is not for sale and that I would need to purchase something in-store in order to receive one. Furthermore, the staff member was unbothered and unwilling to assist in finding a solution. He was quick to say that his manager was on leave, that no one else could assist, and that I should take my complaint to the complaints department. The customer service was distasteful. Please train your staff to be more customer-oriented rather than sales-oriented, as that is what brings returning customers. Also, why not sell branded gift wrap for such instances? I now do not know what to do to get a decent branded wrap with the brand name for my gift.
1 reviews | Active since May 2024
Carrol Boyes poor quality zero customer service
We have been avid Carrol Boyes Collectors and supporters for many years . We returned a limited edition cutlery set , not used . A few of the items in the set started to rust and the platting was lifting , Sedgars our supplier attempted to assist but after over six months of stories and excuses Carrol Boyes refuse to rectify the situation with either a replacement or refund . Please be warned the products are not as they seem and once they have money in hand will not assist with any after sales care . Look on line for pics of the rusting stainless steel .
1 reviews | Active since May 2024
Carrol Boyes poor quality zero customer service
We have been avid Carrol Boyes Collectors and supporters for many years . We returned a limited edition cutlery set , not used . A few of the items in the set started to rust and the platting was lifting , Sedgars our supplier attempted to assist but after over six months of stories and excuses Carrol Boyes refuse to rectify the situation with either a replacement or refund . Please be warned the products are not as they seem and once they have money in hand will not assist with any after sales care . Look on line for pics of the rusting stainless steel .
1 reviews | Active since Mar 2010
Terrible communication and customer service (seriously lacking)
Bought the set of 4 Sway Red wine glasses, took them out when entertaining - poured wine into the glass only to have the side wall break out a section in the centre. My Luigi Bormioli glasses are years old and i never have this problem, if you want to charge R300 per glass ensure that they are properly blown and tempered - review your annealing process. Email CB customer care dept on 18/08/2026 explaining everything in detail, waited over a week without a reply and sent a message on Carrol Boyes Facebook chat on the 26/08/2026 and was promptly told to direct complaints to ***. I explained that i am still waiting for a reply over a week later, I asked again for a reply on the 27/08/2026 and was told that i can email Lauren directly who would 'assist me shortly' - I emailed her immediately and included my original correspondence. Another week later, I email Lauren again this morning 03/09/2026 requesting a reply to my previous emails (no reply as yet). Such a prominent and desirable brand with no customer service and no communication! You would think a company that marks up their product so drastically could afford to keep their returning clients happy. I have so many CB products in my home - but the after sale service makes me question going back to buy more!!
1 reviews | Active since Mar 2010
Terrible communication and customer service (seriously lacking)
Bought the set of 4 Sway Red wine glasses, took them out when entertaining - poured wine into the glass only to have the side wall break out a section in the centre. My Luigi Bormioli glasses are years old and i never have this problem, if you want to charge R300 per glass ensure that they are properly blown and tempered - review your annealing process. Email CB customer care dept on 18/08/2026 explaining everything in detail, waited over a week without a reply and sent a message on Carrol Boyes Facebook chat on the 26/08/2026 and was promptly told to direct complaints to ***. I explained that i am still waiting for a reply over a week later, I asked again for a reply on the 27/08/2026 and was told that i can email Lauren directly who would 'assist me shortly' - I emailed her immediately and included my original correspondence. Another week later, I email Lauren again this morning 03/09/2026 requesting a reply to my previous emails (no reply as yet). Such a prominent and desirable brand with no customer service and no communication! You would think a company that marks up their product so drastically could afford to keep their returning clients happy. I have so many CB products in my home - but the after sale service makes me question going back to buy more!!
1 reviews | Active since Dec 2015
Poor Quality – Not Worth the PricE
If I could give zero stars, I would. I spent R1,500 on this product, and it didn’t even last four months. We hardly use our dining area, yet two of the three cushions are already peeling, and the paint is coming off. This is extremely disappointing, especially considering the price and the reputation of the brand. Unfortunately, this isn’t my first bad experience. My white flask from Carol Boyes also had the artwork peel off after a short period of use. I expected far better quality and durability from Carol Boyes. Very disappointed.
1 reviews | Active since Dec 2015
Poor Quality – Not Worth the PricE
If I could give zero stars, I would. I spent R1,500 on this product, and it didn’t even last four months. We hardly use our dining area, yet two of the three cushions are already peeling, and the paint is coming off. This is extremely disappointing, especially considering the price and the reputation of the brand. Unfortunately, this isn’t my first bad experience. My white flask from Carol Boyes also had the artwork peel off after a short period of use. I expected far better quality and durability from Carol Boyes. Very disappointed.
1 reviews | Active since Apr 2026
Carel Meester service was brilliant and assisted me with a smile
Carel Meester service was brilliant and assisted me with a smile. Big big Thank you.
1 reviews | Active since Apr 2026
Carel Meester service was brilliant and assisted me with a smile
Carel Meester service was brilliant and assisted me with a smile. Big big Thank you.