Terrible communication and customer service (seriously lacking)

Bought the set of 4 Sway Red wine glasses, took them out when entertaining - poured wine into the glass only to have the side wall break out a section in the centre. My Luigi Bormioli glasses are years old and i never have this problem, if you want to charge R300 per glass ensure that they are properly blown and tempered - review your annealing process.

Email CB customer care dept on 18/08/2026 explaining everything in detail, waited over a week without a reply and sent a message on Carrol Boyes Facebook chat on the 26/08/2026 and was promptly told to direct complaints to ***. I explained that i am still waiting for a reply over a week later, I asked again for a reply on the 27/08/2026 and was told that i can email Lauren directly who would 'assist me shortly' - I emailed her immediately and included my original correspondence.

Another week later, I email Lauren again this morning 03/09/2026 requesting a reply to my previous emails (no reply as yet).

Such a prominent and desirable brand with no customer service and no communication! You would think a company that marks up their product so drastically could afford to keep their returning clients happy. I have so many CB products in my home - but the after sale service makes me question going back to buy more!!